The Charlotte

The Charlotte reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Allen

   Dallas3 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 1

   Nicole, our server, is the only reason this review is 3 stars. Just got home from dinner tonight. Made a reservation two days ago for early evening. Asked to have a bear at our table to surprise my wife and make her laugh. The restaurant called this afternoon to confirm and when I asked, they confirmed the reservation indicated we wanted a bear at our table. We arrived. At the hostess stand I said my name, "reservation for 2 @ 5:30". I guess the hostess either didn't look or didn't care. I understand that this place can also be loud later in the evening, but at 5:35, I had to almost yell at my waitress to ask to have the music turned down. The write-ups about this restaurant are spot on; the chef loves his harissa. Everything I at, calimiri and shrimp and grits, had a healthy dose of the harissa. It's not spicy hot, but it is spicy. Be warned. Thank goodness Nicole was there to take care of us, else the evening would have been worse, and this review would have even fewer stars. And yes, I am upset about not having dinner with a stuffed bear. The restaurant uses those bears a selling point. You can even buy one and take it home. And if you are going to drop $200 for dinner for 2, ask for something in your reservation that the restaurant already does daily, they confirm it 90 minutes before dinner, and then can't look it up, this is the review you get. If you want me to lower my expectations, I will
   

   The CharlotteResponded today

   Hi Allen, we sincerely apologize for the shortcomings you encountered during your visit, particularly concerning the reservation details and the ambiance of our restaurant. We understand how important it was for you to have a bear at your table as a surprise for your wife, and we regret that this request was not fulfilled. It is our goal to ensure that every special occasion is celebrated in a memorable way, and we are disappointed that we fell short in this instance. We also appreciate your comments about the volume of music during dinner. We hope you will consider giving us another opportunity in the future so that we may provide you with the exceptional experience that both you and your wife deserve. Best Regards, The Charlotte Management Team
   

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2. M

   Maria VIP

   Orange County1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was delicious the vibe and the atmosphere were amazing and very comfortable and beautiful place
   

   The CharlotteResponded today

   Thanks for the review, Maria! We're thrilled to hear that you enjoyed your experience at The Charlotte. It's wonderful to know that our atmosphere, vibe, and comfort were to your liking. We're also glad that you found our food delicious. Your kind words truly mean a lot to us. We look forward to welcoming you back for another amazing experience soon. Best Regards, The Charlotte Management Team
   

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3. C

   Cheka

   Dallas1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I never leave reviews . This restaurant was truly a 10/10. From the staff, the food and the ambience! Will forsure be back
   

   The CharlotteResponded 2 days ago

   Hey Cheka, We're thrilled to hear that you had a fantastic experience at The Charlotte! It's wonderful to know that you enjoyed our food, service, and ambiance. Your kind words mean a lot to us and motivate us to keep delivering the best possible experience. We can't wait to welcome you back for another memorable visit. Best regards, The Charlotte Management Team
   

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4. B

   Bianca

   San Antonio1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   It’s a cute restaurant but service was alright. The waitress didn’t even acknowledge my birthday. Food was good but not the experience I was expecting for the prices. Probably would not go back
   

   The CharlotteResponded 2 days ago

   Hi Bianca, We're sorry to hear about your experience at The Charlotte. We strive to make every occasion special for our guests, and we apologize if we fell short in this regard. We're glad you enjoyed our food, but we understand that the service is just as important. Your feedback is valuable to us and we'll certainly take it into account to improve our service. We hope you'll give us another chance to make your next visit a better one. Best Regards, The Charlotte Management Team
   

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5. B

   Breshonna

   Dallas1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress De'Annah was amazing with great recommendations for drinks and food!! Also, the playlist was lit lol
   

   The CharlotteResponded 2 days ago

   Hey Breshonna, We're thrilled to hear that you enjoyed your experience at The Charlotte! It's great to know that our team's recommendations and playlist added to your overall experience. We strive to provide the best service possible, and your kind words are a testament to our efforts. We're glad you had a good time and enjoyed the food. Thank you for your kind words and high ratings. We look forward to serving you again soon! Best Regards, The Charlotte Management Team
   

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6. B

   Brittany

   Dallas1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I really Love this place! The food and service are great. But the vibe is what sets this restaurant apart!
   

   The CharlotteResponded today

   Thanks for the feedback, Brittany! We're thrilled to hear that you love The Charlotte and that you appreciate our food, service, and ambiance. We always strive to provide a great dining experience for our guests. We're glad you found value in your experience with us. We look forward to serving you again soon! Best Regards, The Charlotte Management Team
   

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7. C

   Charles

   Dallas5 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really lovely. Super nice staff ,great decor and delicious food. They really paid attention in designing the space. We sat outside on the patio and loved every minute. A new favorite place, and they are opened late on the weekends. Always looking for great late night spaces. Definitely a new favorite place. Charles Santos
   

   The CharlotteResponded 2 days ago

   Hi Charles, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience at The Charlotte. It's wonderful to know that our staff, decor, and food all contributed to making your patio visit a memorable one. We take pride in creating a comfortable and inviting atmosphere, and we're glad you appreciated it. We're also happy to hear that you've become a new favorite place late into the night. We look forward to welcoming you back soon! Best Regards, The Charlotte Management Team
   

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8. a

   ashlee VIP

   Dallas14 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We made a reservation, but arrived early due to unforeseen circumstances. They were gracious enough to get us seated early! Our server was personable and thorough with the menu. The food and drinks were great. As a GM of a local restaurant, I am usually pretty critical (lol) but this place really impresses me. Oh, let me also add… I loved the host! She was so professional and had great communication. Thanks for a wonderful date night.
   

   The CharlotteResponded 2 days ago

   Thanks for the review, ashlee! We're thrilled to hear that you had a wonderful date night at The Charlotte. It's great to know that our team was able to accommodate your early arrival and that you enjoyed our food and drinks. We strive to provide the best service possible and your kind words affirm that we're doing just that. We're grateful for your support as a GM and we look forward to welcoming you back soon. Best regards, The Charlotte Management Team
   

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9. M

   Mark VIP

   Dallas6 reviews

   4.0

   Dined on April 9, 2025

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   Decor and inside is nice and pleasant. There was a private party upstairs (no noise) so balcony was not available. Large 10+ group on patio, so patio not available. We selected the Ribeye starter - choice of only prepared medium or medium well… unfortunately at medium it was far too cooked… they should offer medium-rare. Service was polite, albeit a bit slow to attend. Valet was excellent.
   

   The CharlotteResponded 7 days ago

   Hi Mark! We're glad to hear that you enjoyed the decor and ambiance at The Charlotte. We apologize for the inconvenience regarding the private party and the availability of our patio. We're always looking to improve and your feedback is valuable in this regard. We're also sorry to hear that you found our ribeye starter not up to your expectations. We'll certainly take your comments into consideration as we continually strive to improve our service. We look forward to serving you again soon. Best regards, The Charlotte Management Team
   

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10. K

    Keyona

    Dallas1 review

    5.0

    Dined on April 7, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was amazinggg! Drinks 10/10! Our server was so sweet! Would definitely recommend and I can’t wait to go back!
    

    The CharlotteResponded 7 days ago

    Thanks for visiting us, Keyona! We're thrilled to hear that you enjoyed our food and drinks. Your high ratings for our food, drinks, and service are greatly appreciated. We're also happy to know that our server was able to provide a wonderful experience. We can't wait to welcome you back to The Charlotte. Best Regards, The Charlotte Management Team
    

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