The Charles

Review summary

1. J

   Jordan

   Chicago

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   Food was amazing as always but service was very slow - people who were seated after us finished with their meals before us.
   

   The CharlesResponded today

   Jordan, We're so sorry to hear about your experience at The Charles. We always strive to provide the best service, and we're sorry that we fell short in this instance. We understand that waiting for your server can be frustrating. While we strive to give perfect service, we are always welcoming of feedback. Thank you for your words and we will move forward and make sure we are constantly striving to be greater. We appreciate your patience and understanding, and we hope you'll give us another chance to serve you better. I have reached out to you personally, and we look forward to hearing from you again soon. Best, The Charles Management Team
   

   Is this helpful?

2. D

   David

   VIP

   Atlanta

   41 reviews

   5.0

   41 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The team at the Charles is phenomenal. Whenever I am in town. I make sure that I make time to stop and have dinner there. The staff is always welcoming. The food is always great. I have never had a bad meal there. Highly recommend this.
   

   The CharlesResponded 1 day ago

   Hi David, we're beyond thrilled to hear that you had such a wonderful dining experience at The Charles. It's always a pleasure to know that our team made your visit comfortable and enjoyable. We're also delighted that you've consistently enjoyed our food. Your high recommendation means the world to us. We can't wait to welcome you back the next time you're in town. Thank you for your kind words! The Charles Management Team
   

   Is this helpful?

3. R

   Randa

   VIP

   Dallas

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   I love this place. Been there many times. Service was so slow. Food was cold. Manager said they were hosting a private party in back for 40 and it was affecting service. Don’t take reservations for more than u can service. I hope this was a one time thing. I will be back.
   

   The CharlesResponded 1 day ago

   Randa, We apologize upon hearing about your recent experience at The Charles. We're always looking to improve, and your feedback is incredibly valuable to us. We understand that waiting for service can be frustrating and we're sorry for any inconvenience caused. There is no excuse for not executing what we strive to do, but we're grateful to hear that you still love our place, and that we'll be seeing you again. We'll communicate with our staff and make sure that we are firing on all cylinders to provide guests like yourself the experience you're expecting. I have reached out to you privately and look forward to hearing back from you soon. Randa, thank you for being a part of Duro and for your patience. I know your next visit will be one of beauty. Best, The Charles Management Team
   

   Is this helpful?

4. C

   Cameron

   Denver

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Escorted to the “speakeasy “ lounge and watched mixologist perform a proper Negroni, dinner service a true Team effort, food perfect plating and timely attention!
   

   The CharlesResponded 1 day ago

   Thanks for visiting us, Cameron! We're thrilled to hear that you had a great experience at The Charles. We're glad you enjoyed the Negroni, mixologist performance and our dinner service. We strive to provide timely and attentive service, and we're glad you saw that reflected in your visit. We appreciate your feedback and look forward to serving you again soon! Best, The Management Team
   

   Is this helpful?

5. M

   Meg

   VIP

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a fabulous experience! Food/Service/Ambience!
   

   The CharlesResponded 1 day ago

   Thanks for the feedback, Meg! We're thrilled to hear that you had a fantastic experience at The Charles. It's wonderful to know that you enjoyed our food, service, and ambiance. We strive to provide an excellent dining experience for all our guests and your feedback is a testament to that. We look forward to welcoming you back soon! Best wishes, The Charles Management Team
   

   Is this helpful?

6. J

   JANA

   VIP

   Dallas

   47 reviews

   5.0

   47 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Christopher was terrific , as was the entire evening!
   

   The CharlesResponded 3 days ago

   Hello Jana, Thank you so much for your wonderful review! We're so happy to hear that you had a fantastic time at The Charles. It's always a pleasure to know that our efforts to provide excellent service and delicious food are appreciated. We look forward to welcoming you back soon! Best regards, The Charles Management Team
   

   Is this helpful?

7. S

   Sameera

   VIP

   Las Vegas

   8 reviews

   4.0

   8 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The Charles is a beautiful restaurant. They have a speakeasy area also for dining, which was where we were seated. The food was outstanding and had a lot of options without pork which is our restriction. The manager was really nice and met with us to congratulate us on our anniversary. He offered a free dessert, but our waitress did not follow through on his offer for us. It felt a bit awkward to say something, so we just accepted what occurred. We did feel a bit of an awkward vibe from our waitress who was more interested in a couple in front of us, but I guess they connected more personally than we did. We loved the overall experience, but this part regarding the dessert offer from the manager and our waitress who didn’t follow through was something a bit awkward, and more awkward to speak on in the moment.
   

   The CharlesResponded 5 days ago

   Hello Sameera, Thank you for choosing The Charles for your anniversary celebration and for taking the time to share your experience. We're thrilled to hear that you enjoyed our food and the speakeasy area. We're sorry to hear about the dessert offer and the service you received. We strive to provide a friendly and personal experience to all our guests and we regret that we fell short in this instance. Your feedback is invaluable and we will certainly reach out to you in regards to this matter. We hope to have the opportunity to serve you again and provide a more seamless experience. Best Regards, The Charles Management Team
   

   Is this helpful?

8. R

   Richard

   VIP

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was an excellent meal-service and meal course staging was excellent as well
   

   The CharlesResponded 3 days ago

   Hi Richard, Thank you for taking the time to leave us a review. We're so excited to hear that you enjoyed your meal and found our service to be excellent. We always aim to provide an excellent dining experience for our guests. We look forward to welcoming you back to The Charles soon! Best Regards, The Charles Management Team
   

   Is this helpful?

9. OT

   OpenTable Diner

   Dallas

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food, the service, and ambience is hard to beat. So good!
   

   Is this helpful?

10. A

    Afi

    VIP

    Dallas

    10 reviews

    5.0

    10 reviews

    Dined on January 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fantastic food and lovely service as usual. We will be back!
    

    The CharlesResponded on January 15, 2025

    Thanks for visiting us, Afi! We're pleased to hear that you enjoyed the food and service at The Charles. It's always a pleasure to serve you and we're glad we could meet your expectations. We're looking forward to your next visit! The Charles Management Team
    

    Is this helpful?