The Cellar Door

Review summary

1. L

   Lacie

   Columbus1 review

   1.0

   Dined on December 8, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had a reservation for 7:30. Waited an hour to be served and was told that we had to order at the bar. Took over 30 mins to get drinks when ordering at the bar so we eventually left without the drinks and without a refund.
   

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2. C

   Christopher

   Columbus7 reviews

   1.0

   Dined on November 16, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   There was no experience! There were only 3 people working. A huge line into the place, and we never we were told it would be 2 hours to get service. Apparently, getting reservations doesn't matter
   

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3. OT

   OpenTable Diner VIP

   Chicago15 reviews

   3.0

   Dined on June 29, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   We ordered the tapas experience and it took 45 minutes before our food arrived. There were only 2 people serving on a Saturday night and one of the two was the bartender as well. Drinks were okay. Really loud party of 3 behind us destroyed the ambiance. Also noticed that the couple next to us received the wrong food. I think it was comped but still had to be annoying. We’ve been here before and really enjoyed it. Maybe it was just a bad night. We’ll definitely try it again later.
   

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4. SF

   SusanF

   Cincinnati8 reviews

   2.0

   Dined on June 4, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Service was extremely slow. Orders were mixed up - in some cases wrong item was brought all together, in some cases given to wrong person. Bill was also mixed up. It wasn’t even busy. Two other waiters got involved and said our waiter had only been there two weeks
   

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5. AB

   AngelaB

   West Virginia1 review

   1.0

   Dined on April 6, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I scheduled a reservation for my friends birthday party with 12 in attendance. We arrived at six at the time of the scheduled party. We did not eat till a quarter till nine. The food that we received was subpar, and the waiter seem overloaded and I’m sure he watch the overall experience was -1.
   

   The Cellar DoorResponded on April 30, 2024

   I sincerely apologize for the disappointing experience during your friend's birthday party at our restaurant. It's unacceptable that you had to wait so long to be served, and we regret that the food did not meet your expectations. Your feedback about the waiter being overloaded is concerning, and we are taking immediate steps to ensure our staff can provide attentive and efficient service, especially during busy times. We value your patronage and want to make things right. We are committed to improving our processes and ensuring that future visits are enjoyable and memorable. Please accept our apologies, and we hope to have the opportunity to exceed your expectations in the future. Please reach out to me directly at info@lebistrowv. c o m. Thank you for sharing your feedback with us-Dakota
   

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6. GA

   GirishA VIP

   Washington DC39 reviews

   4.0

   Dined on March 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Great eclectic atmosphere. 10/10 for flavor. 5/10 for the tapas not coming out as they were ready. The wagyu meatballs, flatbread and carrots while they tasted great were only lukewarm since everything came out together. Maybe ask customers if they prefer food coming out as they are ready or all together.
   

   The Cellar DoorResponded on March 29, 2024

   Thank you for your detailed feedback! We're thrilled to hear that you enjoyed the eclectic atmosphere and found the flavors to be excellent. We apologize for the inconvenience with the tapas not coming out as they were ready. Your suggestion to ask customers about their preference regarding food timing is valuable, and we'll certainly take that into consideration to improve our service. We hope to have the opportunity to serve you again soon and provide a better dining experience. -Dakota
   

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7. JC

   JohnnaC

   San Francisco1 review

   5.0

   Dined on February 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ambiance was exceptional for the comedy show. Prices are a bit high but everything else was great!
   

   The Cellar DoorResponded on March 11, 2024

   Thanks for taking the time to leave us a review, Johnna! Glad you enjoyed our comedy night :)
   

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8. OT

   OpenTable Diner

   West Virginia1 review

   5.0

   Dined on February 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was wonderful, and our server Kayla was the best. It was packed, and food was a little slow, which was to be expected on Valintines Day, but Kayla more than made up for it. She was a great server, and funny, she made it a finaminal experience. Would definitely go back.
   

   The Cellar DoorResponded on March 11, 2024

   Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you enjoyed the food and had a fantastic experience with Kayla. Valentine's Day can indeed be a bustling time for us, and we appreciate your understanding regarding the slight delay in service. We're delighted that Kayla was able to enhance your dining experience with her exceptional service and sense of humor. We'll be sure to pass along your kind words to her. It's guests like you who make our job so rewarding, and we can't wait to welcome you back for another memorable meal. Until then, take care!
   

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9. PG

   PaulG

   West Virginia1 review

   1.0

   Dined on February 14, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   All food came out cold server disappeared for long periods of time and never asked how anything was We had also ordered a few drinks and the mixed drink was great down side was the draft beer had a 3 inch tall head of foam on it for this to have been our first time at the cellar door it has now gone to the bottom of my list when I chose to go out we will likely try again but not anytime soon
   

   The Cellar DoorResponded on March 11, 2024

   We're deeply disappointed to hear about your recent experience at our restaurant. Please accept our sincerest apologies for the issues you encountered with the temperature of your food, the extended periods without service, and the quality of the draft beer. This certainly does not reflect the high standards we strive to uphold at The Cellar Door. We understand how crucial it is for our guests to receive prompt and attentive service, along with properly prepared meals and beverages. It's disheartening to learn that we fell short in meeting your expectations during your visit. Rest assured, we take your feedback seriously and will address these concerns with our team to ensure that such lapses in service and quality are not repeated.
   

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10. OW

    OWGirl

    Nashville20 reviews

    3.0

    Dined on February 14, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4

    We were very excited to enjoy our Tapas Experience at the Cellar Door. It was obvious they were ill prepared for the crowd. We got there at 6:00 and did not finish our 4 course Tapas meal until well after 8:00 PM. The first two courses were good but lukewarm. The main course we had to share (which we were not expecting) was steak, whipped potatoes, broccoli and shrimp. The steak was not good. It was overdone and cold. Remainder of the food was good but cold. The dessert was good but it was not what was advertised on the menu. There was no explanation and at that point we just finished up and left. The atmosphere is great and staff was friendly. They did tell us the kitchen was behind and offered us free bread. Haha. If they do this again next year hopefully they will be better prepared for the crowd.
    

    The Cellar DoorResponded on February 17, 2024

    We apologize for our mishaps during your visit on Valentine’s Day. Your feedback is crucial, and we're addressing the issues internally to ensure better preparation for future events and holidays. We regret the temperature and quality issues you encountered with the food. Rest assured, we're working to improve consistency. We appreciate your kind words about the atmosphere and staff. We'll strive to exceed your expectations next time. Thank you for your patience and understanding. -Dakota
    

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