The Burrator Inn

Review summary

1. G

   Gemma

   Devon

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Realy Enjoyed Our New Years Day Meal,Quick Service, Friendly and a lovely Cosy Pub
   

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2. N

   NICOLA

   Edinburgh

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 1

   Food was very good for New Year but experience was shambolic - rushed through with no drink orders taken until after starters, no fizz 'on arrival' until after starters and then asked to move at 10 to set up for breakfast. There was no space to sit anywhere else so we went home. Had this not been advertised as a New Year experience I think we would've been happy that the food was nice. Will avoid for New Year in future.
   

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3. M

   Maria

   Devon

   4 reviews

   5.0

   4 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely xmas day lunch..had mushroom starter ,husband then had steak and I had turkey ,then sundae and xmas pud dessert ..everything was hot ,tasty,served by a lovely lady in restaurant who was attentive despite being very busy.. Thoroughly enjoyed our xmas meal..thank you.
   

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4. OT

   OpenTable Diner

   Devon

   1 review

   1.0

   1 review

   Dined on December 20, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   The customer service last night was so poor it luckily made our visit quite funny and I know we were not the only group in the pub that felt the same way. Firstly, this poor family were scrutinised without any discretion for having a dog in part of the pub they weren’t allowed to have a dog in, despite a sign outside stating very clearly ‘dog friendly’. This poor family looked mortified and rightfully very disgruntled by the fact they had been called out in front of the whole restaurant on a very rude, indiscreet manner. Our waitress seemed disgruntled by the fact we wanted to order and had absolutely no manners - we felt so unwelcome and awkward that we didn’t want to talk to one another in fear of being told off. When we were served our food, the waitress practically barked our orders at us. The food was mid at best and took an hour to get to us (we were only a small group). Multiple times, the waitress went to take our food away before we had even finished it, we felt so rushed that as soon as we had finished we got up and left just so we could get out of there. We were not the only ones who felt this way, as we could over hear another group making similar comments and we were also exchanging confused looks as to what was going on with the service. We felt like we were on TV show waiting for cameras to come out and tell us we had been pranked. We understand the pressures that staff are under particularly at this time of year, but this was a really unpleasant visit and luckily the service was so awful it was actually entertaining and funny. Usually we would leave a tip, especially at Christmas time, but there was no way we would have with the service we received. I’m not sure what went wrong last night, but it has certainly put myself and my friends off going back anytime soon.
   

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5. H

   Hammond

   Devon

   1 review

   4.0

   1 review

   Dined on December 19, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food hot & fresh , just not overly a lot of it , it came to the table pretty quickly . Lovely service friendly and attentive. Clean interior plenty of parking .
   

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6. A

   Annette

   Norfolk/Suffolk

   4 reviews

   5.0

   4 reviews

   Dined on December 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lovely place to meet up for a family lunch. Easy to park and decorated beautifully for Christmas. A lovely lunch menu with plenty of choice. Good service and a friendly welcome. I would definitely return.
   

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7. C

   Chloe

   Devon

   4 reviews

   5.0

   4 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Beautiful food, lacked the personal touch with the service that we usually receive, can’t fault it though.
   

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8. K

   Kelly

   Devon

   1 review

   5.0

   1 review

   Dined on November 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful food, amazing staff. Such a lovely evening
   

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9. R

   Rowan

   Devon

   1 review

   4.0

   1 review

   Dined on November 18, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Our food was all lovely and the staff were attentive
   

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10. P

    Paul

    Essex

    1 review

    5.0

    1 review

    Dined on November 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lovely pub/restaurant.Great food, and very polite professional staff. Will definitely be returning.
    

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