The Bistro at Bel Air

Review summary

1. B

   Bill

   Atlanta Metro

   4 reviews

   1.0

   4 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   I booked a table in advance and we were seated promptly. The waitress came over and offered us water and handed us a menu. That was the extent of our dining experience. The next 30 minutes we sat and waited. She didn’t come by again, no apologies, etc. The table next to us were complaining about the wait too. Rather than let the experience ruin our night, we got up and left and let the front desk know. We went to another restaurant and had a wonderful meal with great service.
   

   The Bistro at Bel AirResponded 2 days ago

   Hi Bill, We’re truly sorry to hear about your disappointing experience at Bistro Bel Air. This is far from the level of service we aim to provide, and we deeply regret the inconvenience you faced. Waiting 30 minutes without any follow-up is unacceptable, and we understand how frustrating that must have been. Your feedback is invaluable, and we’ll be addressing this issue with our team to ensure it doesn’t happen again. We hope you might consider giving us another chance in the future to show you the high standard of service and dining we strive for. Candice G Customer Service
   

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2. M

   Martine

   Montreal

   1 review

   4.0

   1 review

   Dined on December 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Malgré la situation au niveau de l’électricité ils se sont débrouillés pour satisfaire leurs clients
   

   The Bistro at Bel AirResponded on December 19, 2024

   Bonjour Martine, Merci pour votre commentaire et votre compréhension face à cette situation inhabituelle. Toute l’équipe du Bistro Bel Air met un point d’honneur à s’adapter et à offrir une belle expérience à nos clients, même dans des circonstances imprévues. Nous sommes ravis que nos efforts aient contribué à vous satisfaire. Au plaisir de vous revoir bientôt dans de meilleures conditions ! Candice G Service Client
   

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3. v

   veronica

   Greater Boston

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious and a wonderfully unique setting inside a clear geodesic dome. When we were too full to eat dessert they packed into a takeaway bag— including the ceramic bowl! We cannot wait to return!
   

   The Bistro at Bel AirResponded on December 2, 2024

   Hi Veronica, Thank you for your delightful review! We’re so pleased you enjoyed the unique setting of our geodesic dome and found the food delicious. We’re thrilled you’re already looking forward to your next visit—we can’t wait to welcome you back to Bistro Bel Air! Candice G Customer Service
   

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4. C

   Claudette

   Montreal

   1 review

   3.0

   1 review

   Dined on November 24, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   J’avais réservé une banquette et on m’a installé dans le dôme sans me le proposer, mais finalement c’était bien mieux. J’avais choisi une omelette dans laquelle il y avait des épinards, qui étaient absents de l’omelette. Avec l’omelette il y avait des rôties, mais pas de confiture. Et zéro fruits dans les deux assiettes, à tout le moins il y aurait pu y avoir une tranche d’orange et deux raisins. La serveuse n’est jamais venu s’informer si tout était correct, n’a jamais proposé si je voulais plus de café. Dès qu’elle donnait le menu la serveuse mentionnait qu’elle avait « vendu » toute les quiches plutôt que dire qu’il n’y en avait pas ce jour-là. Les prix étaient corrects, mais après avoir roulé 35 minutes pour essayer l’endroit (publicité vue à plusieurs reprises sur Facebook) avec cette belle vue, qualité-prix je trouve bien mieux ailleurs à St-Sauveur ou Val-David.
   

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5. M

   Michael

   Montreal

   4 reviews

   5.0

   4 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It was our third visit in 2024 at this place. If you like good food- Just go. Yes, it is not the Quintessance with its beautiful view on the lake, but the quality of the restaurant and service is compareable. Dont be stressed, because of some negative reviews - its people working, and we all might made mistakes. Compare it with going to a wonderful tourist spot - and it rains when you go there. Can happen. So, if you want to eat real cooked menues - thats the place. With all our friends going there, we had about 20 meals served - noone had a complain. Enjoy your time, enjoy the service and team they have working there! And if something goes wrong the will try to fix it.
   

   The Bistro at Bel AirResponded on November 27, 2024

   Dear Michael, Thank you so much for your thoughtful and kind words! We truly appreciate your continued visits to Bistro Bel Air—it means a lot to us that you consider our restaurant a hidden gem. You’ve perfectly captured the essence of what we strive to offer: a place where guests can enjoy thoughtfully prepared, real cooked menus in a cozy and welcoming atmosphere. We’re honored by your comparison to Quintessence, and your understanding of the human element in hospitality is truly heartwarming. Thank you for your encouragement and your recommendation to others. We can’t wait to welcome you back for another great experience! Candice G Customer Service
   

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6. OT

   OpenTable Diner

   Montreal

   1 review

   4.0

   1 review

   Dined on November 12, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We stayed at the Dome nearby, so decided to have dinner on site. I have to start with service. It’s excellent! Our waitress went up and beyond to accommodate everything we requested. Chef came out to explain the menu in details. Food was good, but pricey like everywhere these days. We had steak and salmon Wellington. Salmon dish was spot on! Steak was ok, not a fan of French fries or a salad that was served with it. Dessert: had apple crumble (not a fan) and crepes Suzette (yummy). Overall our experience was good, it would be better if they had bigger tables and more comfy chairs.
   

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   The Bistro at Bel AirResponded on November 17, 2024

   Hello, Thank you for taking the time to share your detailed feedback. We’re so glad you decided to dine with us at Bistro Bel Air during your stay at the Bel Air Resort. It’s great to hear that you enjoyed the attentive service from our team, and we’re pleased that the chef’s personal touch added to your experience. We’re delighted that you loved the Salmon Wellington and the Crêpes Suzette. We appreciate your honest comments on the steak and apple crumble, as well as the comfort of our seating. Your feedback helps us make improvements for our guests, and we’ll definitely take it into consideration. We hope to have the pleasure of welcoming you back for an even better experience next time! Candice G Customer Service
   

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7. N

   Nathalie

   Montreal

   1 review

   1.0

   1 review

   Dined on November 2, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Nous avons mangé au Bel Air un samedi soir 19h. En arrivant, nous nous sommes fait dire d'aller nous asseoir où on voulait sans aucun mot de bienvenue. Il a passé plusieurs minutes avant que quelqu'un vienne nous voir. Nous avons commandé le menu 3 services. L'entrée était bien apprêtée. Le repas principal (bavette et purée) était beaucoup trop salé. La sauce avait figée dans notre assiette et présentait une croûte. Elle avait trop réduit et était intensément salée. Accompagnée d'une simple purée, nous aurions aimé avoir quelques légumes de saison. En aucun temps durant le repas, on est venu nous offrir de l'eau, un autre verre de vin, voir si tout allait bien. Quand est venu le temps du dessert, après avoir terminé notre plat principal, il s'est écoulé plusieurs minutes. Il a fallu demander le dessert à plusieurs reprises et après 40 minutes, nous avons décidé de quitter sans même l'avoir eu et sans avoir eu d'explication. Personne ne nous a offert d'eau ou autre en attendant. Le service était vraiment déficient. C'était notre première et dernière sortie dans ce restaurant. Très décevant.
   

   The Bistro at Bel AirResponded on December 3, 2024

   Bonjour Nathalie, Nous sommes sincèrement désolés d’apprendre que votre expérience au Bistro Bel Air n’a pas été à la hauteur de vos attentes. Nous regrettons profondément les manquements au niveau de l’accueil, du service, et de la qualité de certains plats que vous avez mentionnés Nous nous efforçons toujours de créer une expérience exceptionnelle pour nos clients, et il est clair que ce soir-là, nous n’avons pas été à la hauteur. Nous allons revoir avec notre équipe les points que vous avez soulevés, en particulier concernant le service et l’attention à nos invités, afin d’éviter que cela ne se reproduise. Nous espérons que vous pourriez nous accorder une seconde chance à l’avenir pour vous offrir l’expérience que vous auriez dû vivre dès votre première visite. Candice G Service Client
   

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8. A

   Alain

   Puerto Vallarta

   1 review

   2.0

   1 review

   Dined on November 1, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Je j y retournerai pas valeur qualité prix de base
   

   The Bistro at Bel AirResponded on November 5, 2024

   Cher Alain, Merci d'avoir partagé votre avis. Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes en termes de rapport qualité-prix. Vos retours sont importants pour nous aider à nous améliorer, et nous espérons que vous pourriez envisager de nous donner une seconde chance à l’avenir. Cordialement, Candice G Service Clientèle
   

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9. Y

   Yule

   Toronto

   1 review

   5.0

   1 review

   Dined on October 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great first time! Met Leo who prepared and served the meal and did a wonderful job. Plan to return at the next opportunity. Highly recommended!
   

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10. T

    Teri

    Toronto

    1 review

    1.0

    1 review

    Dined on October 28, 2024

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 1

    Stayed at Bel Air for 2 nights we decided to eat out our 2nd night. The website menu and photos and even the menu here on OpenTable should be updated (one is still summer menu) that’s what our server advised us when we showed her photos from the website to inquire why those items weren’t on the menu. Tostados overcooked and didn’t seem fresh, Burger was over cooked, fries unsalted. Chicken Supreme was bland overall a very underwhelming meal and overpriced. We’re not picky people but will not be returning here and would not recommend. Cook in your dome/pod instead. We ate in the dome which was cute but there also isn’t much room so you’re close to others. We dined on a Monday so only 2 other tables were seated which was fine but I can’t imagine what it’s like if fully booked. Our server was wonderful, she was kind and attentive.
    

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    The Bistro at Bel AirResponded on October 31, 2024

    Dear Teri, Thank you for sharing your feedback. We’re sorry to hear that your dining experience didn’t meet your expectations, especially with the menu differences and the quality of the dishes. Your comments about the website menu update are noted, and we’ll work to ensure better consistency. We're glad to hear that you enjoyed the attentive service from your server, and we’ll pass along your compliments to her. We hope you’ll consider giving us another chance in the future. Best regards, Candice G Customer Service
    

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