The Bistro at Bel Air

Review summary

1. R

   Rychèle

   Montreal

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent brunch! Nous avons aimé l’expérience dans la bulle avec la neige qui tombait à l’extérieur.
   

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2. I

   Isabelle

   Montreal

   2 reviews

   5.0

   2 reviews

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Très beau resto, ambiance fabuleuse dans le dôme! Nourriture savoureuse au goût et pour les yeux! Service , très bien! J’ai adoré, je reviendrai! Merci! Isabelle L.
   

   The Bistro at Bel AirResponded 3 days ago

   Bonjour Isabelle, Un immense merci pour votre superbe commentaire ! Nous sommes ravis que vous ayez apprécié l’ambiance unique de notre dôme, la présentation soignée et le goût savoureux de nos plats. C’est un plaisir de savoir que le service a également contribué à votre belle expérience. Nous serons enchantés de vous accueillir à nouveau très bientôt ! Candice G Service Client
   

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3. J

   Jason

   Tampa

   3 reviews

   5.0

   3 reviews

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Sitting in the dome was a cool experience. Service was a bit slow, but food was delicious.
   

   The Bistro at Bel AirResponded 3 days ago

   Hi Jason, Thank you for your feedback! We’re so glad you enjoyed the unique experience of dining in the dome and found the food delicious. We appreciate your patience with the service and will work on improving to make your next visit even better. Looking forward to welcoming you back soon! Candice G Customer Service
   

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4. R

   Ryan

   Greater Boston

   1 review

   1.0

   1 review

   Dined on December 30, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   We were forced into a fixed menu even though it was not explicit in the reservation or online, reservation was for the dome but they would not sit us out there, and the cocktails were the worst tasting cocktails I’ve ever had. The food was quite good though. We would not return due to the poor service.
   

   The Bistro at Bel AirResponded 3 days ago

   Hi, Thank you for sharing your feedback. We’re truly sorry to hear about your disappointing experience at Bistro Bel Air On a positive note, we’re glad you enjoyed the food, but we understand that good food should always be complemented by excellent service. Your feedback is invaluable, and we will address these issues with our team to ensure a better experience for all our guests in the future. We hope you might reconsider visiting us again so we can provide the service and experience you deserve. Candice G Customer Service
   

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5. S

   Sylvain

   Vancouver

   1 review

   4.0

   1 review

   Dined on December 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Bel ambiance, personnel accueillant, bel soirée
   

   The Bistro at Bel AirResponded 3 days ago

   Bonjour Sylvain, Merci pour votre commentaire ! Nous sommes ravis que vous ayez apprécié l’ambiance, l’accueil de notre personnel et que vous ayez passé une belle soirée au Bistro Bel Air. Toute l’équipe espère vous revoir bientôt pour une autre belle expérience ! Candice G Service Client
   

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6. B

   Bill

   Atlanta Metro

   4 reviews

   1.0

   4 reviews

   Dined on December 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   I booked a table in advance and we were seated promptly. The waitress came over and offered us water and handed us a menu. That was the extent of our dining experience. The next 30 minutes we sat and waited. She didn’t come by again, no apologies, etc. The table next to us were complaining about the wait too. Rather than let the experience ruin our night, we got up and left and let the front desk know. We went to another restaurant and had a wonderful meal with great service.
   

   The Bistro at Bel AirResponded on December 28, 2024

   Hi Bill, We’re truly sorry to hear about your disappointing experience at Bistro Bel Air. This is far from the level of service we aim to provide, and we deeply regret the inconvenience you faced. Waiting 30 minutes without any follow-up is unacceptable, and we understand how frustrating that must have been. Your feedback is invaluable, and we’ll be addressing this issue with our team to ensure it doesn’t happen again. We hope you might consider giving us another chance in the future to show you the high standard of service and dining we strive for. Candice G Customer Service
   

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7. N

   Narina

   Hawaii

   5 reviews

   4.0

   5 reviews

   Dined on December 25, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   It was a pretty setting and the food was creatively prepared with some surprising flavors.
   

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8. M

   Martine

   Montreal

   1 review

   4.0

   1 review

   Dined on December 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Malgré la situation au niveau de l’électricité ils se sont débrouillés pour satisfaire leurs clients
   

   The Bistro at Bel AirResponded on December 19, 2024

   Bonjour Martine, Merci pour votre commentaire et votre compréhension face à cette situation inhabituelle. Toute l’équipe du Bistro Bel Air met un point d’honneur à s’adapter et à offrir une belle expérience à nos clients, même dans des circonstances imprévues. Nous sommes ravis que nos efforts aient contribué à vous satisfaire. Au plaisir de vous revoir bientôt dans de meilleures conditions ! Candice G Service Client
   

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9. v

   veronica

   Greater Boston

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious and a wonderfully unique setting inside a clear geodesic dome. When we were too full to eat dessert they packed into a takeaway bag— including the ceramic bowl! We cannot wait to return!
   

   The Bistro at Bel AirResponded on December 2, 2024

   Hi Veronica, Thank you for your delightful review! We’re so pleased you enjoyed the unique setting of our geodesic dome and found the food delicious. We’re thrilled you’re already looking forward to your next visit—we can’t wait to welcome you back to Bistro Bel Air! Candice G Customer Service
   

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10. C

    Claudette

    Montreal

    1 review

    3.0

    1 review

    Dined on November 24, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    J’avais réservé une banquette et on m’a installé dans le dôme sans me le proposer, mais finalement c’était bien mieux. J’avais choisi une omelette dans laquelle il y avait des épinards, qui étaient absents de l’omelette. Avec l’omelette il y avait des rôties, mais pas de confiture. Et zéro fruits dans les deux assiettes, à tout le moins il y aurait pu y avoir une tranche d’orange et deux raisins. La serveuse n’est jamais venu s’informer si tout était correct, n’a jamais proposé si je voulais plus de café. Dès qu’elle donnait le menu la serveuse mentionnait qu’elle avait « vendu » toute les quiches plutôt que dire qu’il n’y en avait pas ce jour-là. Les prix étaient corrects, mais après avoir roulé 35 minutes pour essayer l’endroit (publicité vue à plusieurs reprises sur Facebook) avec cette belle vue, qualité-prix je trouve bien mieux ailleurs à St-Sauveur ou Val-David.
    

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