Terra by Carlo Cracco

Review summary

1. A

   Adrian

   London

   44 reviews

   3.0

   44 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Being conintially interrupted for water, menu selection and everything else is jarring. People go to dinner to socialise and chat but it’s quite bad when you are continually interrupted. It feels like you’re on a conveyor belt to be processed.
   

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2. A

   Alexandros

   London

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   We were not told the kitchen would be closing and tried to order only 15 minutes after our initial order. We were told the kitchen is closed. When we asked the manager why we were not informed when putting the order or when last orders were being taken, we were given no explanation nor any reasoning.
   

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3. D

   David

   London

   11 reviews

   vip
   3.0

   11 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   They over cooked the cote de boeuf. Didn’t have another one so they gave us ribeye. But they comp both of them and the wine due to mishap
   

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4. J

   John

   London

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Just enjoyed the meal. The dishes were different but so tasty.
   

   Terra by Carlo CraccoResponded 4 days ago

   Grazie for the lovely review! We're so pleased you enjoyed your time with us. We hope to see you again soon.
   

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5. J

   James

   London

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   The new menu is very disappointing, with our favourites such as the meatballs and the king prawns now missing. Feels like too much of an overhaul than what was necessary. Great service as always though.
   

   Terra by Carlo CraccoResponded 4 days ago

   Thank you for your feedback and for highlighting the great service you received — we will be sure to share your kind words with the team. We’re sorry to hear that the new menu didn’t meet your expectations. While we’ve introduced some changes to keep things fresh and exciting, we understand how important it is to have familiar favourites on the menu. We truly value your input and will share it with our chefs as we continue refining our offerings.
   

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6. S

   Simon

   London

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 2

   My initial thought when booking was that the restaurant was a higher end establishment. The bar and the seating were lovely with a nice atmosphere. The restaurant however appeared more like a canteen style rather than comfortable relaxed vibe. I wasn’t sure what to expect, but suitcases being pulled in by people in tracksuits wasn’t what I was expecting. The food however, was high end. The flavours and presentation were bang on and was very much enjoyed.
   

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   Terra by Carlo CraccoResponded 5 days ago

   Thank you for sharing your experience with us. We're delighted to hear you enjoyed the food and appreciated the flavours and presentation. We strive to balance a vibrant, welcoming atmosphere with high-quality dining, but we understand your feedback and will be address this with our teams. We hope to welcome you back again soon for another memorable meal.
   

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7. R

   Robert

   London

   9 reviews

   3.0

   9 reviews

   Dined on November 15, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   My friend and I chose this restaurant for the first time. We are big fans of the Eaterly chain and have visited all the ones in Italy as well as NYC. The only issue was the "entertainment" last Friday evening. There was ambient music playing and we could easily chat without straining our voices. Once the singer started we had to yell to hear each other across the small table for two. We did complain and asked for the singer to be "turned down" which the singer did but it was still at a level that made it difficult to converse. It's a shame as we wont return. The food and service was great, but the entertainment was a big issue for us.
   

   Terra by Carlo CraccoResponded 4 days ago

   Thank you for sharing your experience with us, and we're glad to hear you enjoyed the food and service during your visit. We’re sorry that the volume of the entertainment affected your evening. We understand how important it is to create a comfortable dining environment. We deeply value your feedback and will review how we manage live performances to ensure a better balance for all our guests. Your input helps us improve, and we hope you consider giving us another chance.
   

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8. h

   hans

   London

   11 reviews

   3.0

   11 reviews

   Dined on November 11, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Restaurant has a nice ambiance but the food was disappointing. Portions are definitely smaller and my chicken dish was not even warm. There are better Italian restaurants around.
   

   Terra by Carlo CraccoResponded on November 12, 2024

   Thank you for sharing your experience. We’re glad you enjoyed the ambience but sorry the food did not meet your expectations. Your feedback is valuable, and we will be reviewing it with our team. We hope for the chance to provide you with a better experience in the future.
   

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9. M

   Magdalena

   London

   2 reviews

   5.0

   2 reviews

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food. Nice and lovely team at restaurant
   

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10. M

    Maria Elena

    London

    1 review

    4.0

    1 review

    Dined on November 9, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was really and fast to served, the only thing i can recommend, it is the presentation of some dishes, like lamb chops or tagliata…. I think needs a better garnish and display. The best dish for us was fregola with prawns.
    

    Terra by Carlo CraccoResponded on November 11, 2024

    Grazie for your feedback! We're so glad to hear you enjoyed the fregola with prawns! We truly appreciate your suggestion about the presentation of the lamb chops and tagliata. We will consider it as we continuously work to improve. Hope to welcome you back soon for another great experience!
    

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