Terra - Eataly Silicon Valley

Review summary

1. C

   Carol

   Sacramento

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Waited 15 min after seating for anyone to acknowledge us. Then waited for water. Had to ask for water numerous times because the glasses are small. Asked for the bottle, once it was empty, it never returned. Drinks were great. Food was mediocre in taste. I had to mention numerous times that we were celebrating my mother’s 85th birthday. Our table wasn’t spectacular. Right by the door. Thought it could have been a better experience since I mentioned during making the reservation that it was an 85th birthday. Also so odd that you don’t validate parking or at least take a couple dollars off!! Our waitress seemed preoccupied. Every time I tried to talk with her while she was asking our order, she was looking at someone else in the restaurant. I asked her if she was ok. Something must have been wrong and that’s why our service wasn’t attentive.
   

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2. R

   Randy

   VIP

   San Francisco

   36 reviews

   4.0

   36 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   A unique culinary experience in the Bay Area. Surrounded by floors of fine food, Italian Wine, Italian Gelato, and Views.
   

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3. E

   Elango

   San Francisco

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Even though it was not crowded. Waiter was not friendly and made the experience sub optimal
   

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4. A

   Anna

   VIP

   San Francisco

   14 reviews

   5.0

   14 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and amazing service- we will definitely return!! Especially loved the fondue appetizer and the little gem salad, as well as the cavatelli. All so delicious!!!
   

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5. N

   Nada

   San Francisco

   13 reviews

   4.0

   13 reviews

   Dined on December 13, 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Place is beautiful and food was great. Our server unfortunately was awful at best and took no ownership for it nor attempted to remedy the problem she created!
   

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6. B

   Brent

   VIP

   San Francisco

   6 reviews

   4.0

   6 reviews

   Dined on December 11, 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   Good experience with food and wine. Hosting staff is extremely rigid so be on-time and only have the exact group size you originally reserved
   

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7. M

   Mehgan

   VIP

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great meal, it did arrive a little cold but it was still great The service was fantastic.
   

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8. S

   Sharron

   VIP

   London

   16 reviews

   5.0

   16 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Service was very good and the food was tasty. Eating outside under the heaters is better from a noise perspective. We had to cancel dessert as that portion of the dinner took way too long.
   

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9. T

   Tannaz

   San Francisco

   1 review

   2.0

   1 review

   Dined on December 8, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   First of all, the noise in this place is so bad. Supper loud. We ordered two different pastas they came 10 minutes apart. Food was not warm when they brought it to the table. Drinks were good though! Overall not what we expected.
   

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10. F

    Fred

    VIP

    San Francisco

    5 reviews

    1.0

    5 reviews

    Dined on December 7, 2024

    1. Overall 1
    2. Food 1
    3. Service 5
    4. Ambience 5

    It was a beutiful venue we sat outside. Service was good until we ordered lunch for the 3 of us. Then 20 minutes later my pasta dish was delivered. 10 minutes after that my sons pasta dish was delivered. At that point I talked to the waitress asking why are we being served separately? She said she was sorry and went to expedite my wifes pasta. 15 minutes later my wifes pasta was delivered cold! I asked to talk to the manager and he took my wifes pasta off the bill and offered us an expedited dessert. Another 10 minutes later the waitress brought me the dessert menu. I had spent enough time here at this point and asked for the bill and left.
    

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