Tenfold Rooftop

Review summary

1. E

   Edward

   VIP

   Miami

   12 reviews

   5.0

   12 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tenfold is an amazing rooftop lounge with great views. The drinks were moderately priced and the service was excellent. Hazel was also an absolute gem of a hostess. Highly recommended
   

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2. J

   Jordan

   VIP

   San Antonio

   12 reviews

   3.0

   12 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   We never got greeted by a server and they ended up giving us the bar-back who was amazing. Otherwise service was mediocre and i received the wrong drink the first time. We sat for 30 minutes before we were seen. Id only go back when I'm staying at the hotel otherwise their service alone would not make me go out of my way to go there.
   

   Tenfold RooftopResponded 2 days ago

   Hello, Thank you for visiting Tenfold Rooftop and sharing your feedback. I'm sincerely sorry we fell short of your expectations, and I apologize for the service delays and the drink mix-up. I’m glad the bar-back was able to provide great service, but we’ll address the concerns with our team to ensure this doesn’t happen again. If you could provide reservation details, we’d like to coach the staff involved. We’re committed to improving, and I’d love the chance to make this right. Please feel free to reach out to me directly. Humbly, Jennifer Winney Director of Outlets
   

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3. E

   Elizabeth

   San Antonio

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great atmosphere, beautiful views along with delicious appetizers and tasty cocktails made for a relaxing and enjoyable evening.
   

   Tenfold RooftopResponded 2 days ago

   Hello, Thanks for the feedback! We're thrilled to hear that you had a great experience and enjoyed Tenfold Rooftop & Bar--we will be sure to share with our entire team! I hope you get to check out our Tuesdays at Tenfold with select cocktails and lite bites at $10 and come for some fun interactive cocktails on the 10th of every month! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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4. L

   Lydia

   Austin

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I went to celebrate my mom’s birthday. Orlando was fantastic! This rooftop had great service, a beautiful view, and delicious apps.
   

   Tenfold RooftopResponded 7 days ago

   Hello, Thanks for the feedback! We're thrilled to hear that you had a great experience and enjoyed Tenfold Rooftop & Bar--we will be sure to share with our entire team! I hope you get to check out our Tuesdays at Tenfold with select cocktails and lite bites at $10 and come for some fun interactive cocktails on the 10th of every month! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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5. S

   Samantha

   San Antonio

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It really has like upscale New York vibes! So much fun
   

   Tenfold RooftopResponded 6 days ago

   Hello, Thanks for the feedback! We're thrilled to hear that you had a great experience and enjoyed Tenfold Rooftop & Bar--we will be sure to share with our entire team! I hope you get to check out our Tuesdays at Tenfold with select cocktails and lite bites at $10 and come for some fun interactive cocktails on the 10th of every month! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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6. OT

   OpenTable Diner

   Seattle

   3 reviews

   5.0

   3 reviews

   Dined on December 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great date night spot. Food and drinks were amazing. Music was the perfect level. The night was chilly but they had heaters and blankets available. Overall wonderful experience.
   

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   Tenfold RooftopResponded on December 6, 2024

   Hello, Thanks for the feedback! We're thrilled to hear that you had a great experience and enjoyed Tenfold Rooftop & Bar--we will be sure to share with our entire team! I hope you get to check out our Tuesdays at Tenfold with select cocktails and lite bites at $10 and come for some fun interactive cocktails on the 10th of every month! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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7. J

   Jennifer

   VIP

   Austin

   18 reviews

   5.0

   18 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great views, friendly service, drinks are fun and fresh
   

   Tenfold RooftopResponded on December 2, 2024

   Hello, Thanks for the feedback! We're thrilled to hear that you had a great experience and enjoyed Tenfold Rooftop & Bar--we will be sure to share with our entire team! I hope you get to check out our Tuesdays at Tenfold with select cocktails and lite bites at $10 and come for some fun interactive cocktails on the 10th of every month! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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8. S

   Sarah

   Key West

   2 reviews

   3.0

   2 reviews

   Dined on December 1, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Beautiful venue. SLOW bar service. VERY loud. Choice of music did not match the clientele or atmosphere. Ceviche does not come with chips or anything to scoop it up into.
   

   Tenfold RooftopResponded on December 2, 2024

   Hello, Thanks for visiting us at Tenfold Rooftop. I'm sincerely sorry that we fell short of your (and our) expectations of your experience, and I also need to apologize for the inconvenience caused. I've shared your feedback with our entire culinary and service team, as we're committed to improving so as not to negatively affect anyone else in this way. I'd love to make this right for you, if you would kindly give me an opportunity to. You may reach me via email, phone, or response to this message. Sincerely, Jennifer Winney Director of Outlets
   

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9. D

   Dwayne

   San Antonio

   1 review

   4.0

   1 review

   Dined on November 28, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Needs better music. The atmosphere is great but that poor choice of music takes away from the experience.
   

   Tenfold RooftopResponded on November 29, 2024

   Hey Dwayne, thank you for taking the time to review your experience at Tenfold Rooftop. We're thrilled to hear that you enjoyed our atmosphere, food, and service, and felt it was a good value. We apologize if our music didn't meet your expectations. We're always looking to improve and your feedback is invaluable. We hope to welcome you back soon for a more enjoyable experience. Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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10. J

    Jennifer

    Tallahassee

    2 reviews

    2.0

    2 reviews

    Dined on November 27, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 5

    Out of six in our party, we had one person who doesn’t drink. When our friend asked for a mock-tail, our waiter who identified himself as the bar tender, said he couldn’t make one. He claimed he had no syrups. His words: “I am actually the bar tender here, and we don’t have the ingredients to make mock-tails. We don’t have any syrups or anything like that.” Our friend was totally open to anything created by the bar tender, totally flexible. He made her feel a little ostracized. As a bar tender / waiter you should think about providing the best costumer service. A simple “Sure, I can make something delicious for you without alcohol“ would have worked. I guarantee there was something in his wheelhouse that would have worked. Every bar should be prepared to make a mock-tail in the rare occasion that it is requested. Anyway, our friend literally instructed the waiter/bar tender to make a ginger beer with blood orange juice for her. All she had to do was look at the menu and pick a few ingredients that could go together without alcohol. She is actually a restaurant worker and a bar tender herself. This is supposed a the kind of place that you look forward to coming to and enjoy a beverage with friends. Step it up..
    

    Tenfold RooftopResponded on November 28, 2024

    Hi Jennifer, Thank you for your feedback. We're genuinely embarrassed to hear about your experience with the mocktail request. It's never our intention to make anyone feel uncomfortable, and we apologize for how the bartender handled it. We truly appreciate your friend's flexibility and will make sure our team is better prepared to offer non-alcoholic options in the future. I make no excuses, just a heartfelt apology and plea to make it right. I've shared your feedback with our entire Leadership team, as we're committed to improving so as not to negatively affect anyone else in this way. I'd love to make this right for you, if you would kindly give me an opportunity to. You may reach me via email, phone, or response to this message. Sincerely, Jennifer Winney Director of Outlets
    

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