Tarrant's Downtown

Review summary

1. J

   Joan

   VIP

   Richmond

   20 reviews

   3.0

   20 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The food was good, but the service was not on par to what we are used to. In our waitress’s defense, she seemed to have too many tables to wait on. Unfortunately though, we were disappointed in having to wait a bit too long for our drinks. We were also disappointed to find out they were out of a few items that we had planned to order. Because we have been to this restaurant a number of times when the food and service were much better, we will probably return in the future. I wouldn’t want to base our decision whether to return or not on this evening’s experience.
   

   Tarrant's DowntownResponded 3 days ago

   Thanks for the review, Joan! We're glad to hear that you enjoyed the food at Tarrant's Downtown. We're sorry to hear about the service issues you experienced. We understand how frustrating it can be to wait for drinks and have some items unavailable. We'll take your feedback into account to improve our service. We're committed to making our service consistent and will strive to ensure that all our guests have a better experience next time. We hope to have the chance to exceed your expectations on your next visit.
   

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2. E

   Emily

   Washington DC

   5 reviews

   4.0

   5 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We al enjoyed being able to walk to dinner after seeing the Nutcracker. Service was great! We enjoyed our dinner - a few things we had we might choose something diff weren’t next time (the she crab soup was heavy on sherry taste, the fish tacos needed something a little extra - maybe some mango slaw? Or something to add some crunch) the Philly cheesesteak, mozzarella sticks and Bianca pizza all got a thumbs up and we all loved the garlic bread appetizer - especially since not many restaurants offer bread as a free app anymore!
   

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3. N

   Nicole

   Chicago

   6 reviews

   2.0

   6 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Sadly our family holiday brunch at Tarrant’s was awful. Our food was cold and tasteless- all of it. Our waiter rarely appeared. We had empty water glasses for 20 minutes. We will not be back.
   

   Tarrant's DowntownResponded 3 days ago

   Hey Nicole, We're really sorry to hear about your disappointing experience at Tarrant's Downtown. It's always our goal to provide our guests with a memorable dining experience and it seems we fell short this time. We apologize for the cold and tasteless food and the lack of service you experienced. We appreciate your feedback and will use it to improve our services. If you want to message me privately, I promise to make it right for you, Liz AT RVAhospitality. com. We hope you'll give us another chance in the future to make it right. Best, The Management Team
   

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4. J

   Jonathan

   Chicago

   12 reviews

   3.0

   12 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   We are regulars at Tarrants and usually love it. Tonight was an off night. Our table was squeezed into a very tight space. Uncomfortable. Waited 10 minutes after being seated before a server came. Waited another 10 minutes then for our drinks. Bread didn't come until our food arrived. Never refilled water or asked if we wanted another drink. This is VERY different than our usual experience. It was busy but still unacceptable. If this had been our first time we would not be back.
   

   Tarrant's DowntownResponded 3 days ago

   Thanks for the review, Jonathan. We're sorry to hear that your recent visit to Tarrant's Downtown didn't meet your expectations. We appreciate your loyalty and take your feedback seriously. We understand how important it is to have a comfortable and prompt service, and we're sorry we missed the mark this time. We'll definitely work on improving these areas. We're glad to hear you enjoyed the food, but we hope to have the chance to provide a better experience for you in the future.
   

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5. D

   Dianna

   Greater Boston

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great waiter,Josh. Food was delivered timely. Only issue we had was a very long delay in getting dessert,have no idea what the issue was. 30 minutes. Will definitely come back again.
   

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6. K

   Katee

   Richmond

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The huevos rancheros was delicious! Service was excellent.
   

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7. A

   Ariel

   New York City

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The menu changed drastically! However, the she crab soup was very clumpy. The bun was larger than the crabcake for my sandwich. I will not be back!
   

   Tarrant's DowntownResponded 3 days ago

   Hello Ariel, We're really sorry to hear about your recent experience at Tarrant's Downtown. We understand that the changes in our menu are a bit of a surprise and we appreciate your feedback about the she crab soup. We always aim to deliver a great experience, and we're disappointed to hear that we didn't meet your expectations this time. We also regret to hear that you found the bun too large for your sandwich. We're always working on improving our food quality and presentation. We hope you'll give us another chance in the future. Best regards, Tarrant's Downtown Management Team
   

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8. P

   Paul

   Richmond

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding food, service, ambience - great dinner experience. Drinks were excellent and the she-crab soup was fantastic!
   

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9. m

   meg

   Las Vegas

   1 review

   5.0

   1 review

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent. I did not take a photo of our order before we ate it but it was all delicious. My husband had the mahi mahi tacos and I had the Rueben sandwich, both excellent. He also had the She Crabby soup which was so good we bought some to go. If you’re in the Richmond area, just go and enjoy.
   

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10. K

    Kristin

    Richmond

    2 reviews

    5.0

    2 reviews

    Dined on December 18, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Table for 10 after Legendary Santa. We had a great experience. Service was top notch, food was great and atmosphere was ideal. Definitely becoming part of our tradition.
    

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