Swan - Pangbourne

Review summary

1. S

   Stuart VIP

   Oxford30 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I don’t think we’ve been to a restaurant with such attentive and happy staff in a long long time. The Swan was packed when we arrived, always a good sign, but often means you’re waiting for service. Not here, tbh I was trying to pay for parking at the train station on my phone and couldn’t cos we had so much attention drinks orders, discussing specials, fussing over the dog… . Thanks to our server, and all the others who came to say hello. Don’t know who the manager/owner is at the Swan but with that many happy staff they are clearly doing a great job. -
   

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2. S

   Simon

   Palm Springs5 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place with nice food, lovely views of the river
   

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3. OT

   OpenTable Diner

   London2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A really lovely meal and fantastic service. Also, the food and service was very speedy suited as well as we had other appointments
   

   Swan - PangbourneResponded 4 days ago

   Hi there, Thank you so much for your lovely words, it means a lot to us! We hope to see you again soon! Best Wishes Team Swan
   

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4. M

   Marilyn

   Berkshire4 reviews

   4.0

   Dined on February 27, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Lovely evening with friends slightly spoilt by the crumble dessert which was deducted from the bill
   

   Swan - PangbourneResponded 6 days ago

   Hi Marilyn, Thank you for taking the time to rate us. Is lovely to hear you had enjoyed your evening. Best Wishes Team Swan
   

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5. A

   Alex

   Dorset1 review

   5.0

   Dined on February 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I recently dined at The Swan and had a wonderful experience, thanks to the exceptional service provided. They were attentive, friendly, and made sure we had everything we needed throughout our meal. Their recommendations were spot on, and they made us feel truly welcome. The food was also delicious, and the overall atmosphere was great. I just wanted to take a moment to appreciate the great service, as it really made our visit special. Thank you, and I look forward to dining here again soon!
   

   Swan - PangbourneResponded 6 days ago

   Dear Alex, Thank you so much for taking the time to rate us and leave this lovely review! It is great to see that our team had provide you and your party a great time! We hope to see you again soon. Best Wishes Team Swan
   

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6. N

   N

   Berkshire1 review

   4.0

   Dined on February 23, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The restaurant is nicely done up inside and we had a wonderful table by the window over looking the river. Our waiter was very knowledgable and the service was great throughout.
   

   Swan - PangbourneResponded 4 days ago

   Dear N, Thank you very much for taking the time to leave us a review, it means a lot to us. Hope to see you again. Kind Regards Team Swan
   

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7. R

   Rosie

   Berkshire1 review

   5.0

   Dined on February 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Welcoming staff and lovely interior. Nice location by the river Thames. Outside seating area a bonus in the summer months. Food and service very good.
   

   Swan - PangbourneResponded on February 19, 2025

   Dear Rosie Thank you so much for you kind words, it means a lot to us. We are over the moon you had great visit with us. We counting days to nice sunny days so everyone can enjoy our riverside terrace. We cant wait to see you again soon Best wishes Team Swan
   

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8. C

   Caroline

   Berkshire7 reviews

   5.0

   Dined on February 18, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Girls lunch. Tasty food, great setting good service.
   

   Swan - PangbourneResponded on February 19, 2025

   Dear Caroline Thank you so much for your kind words, it means a lot to us. Its great to hear you enjoyed your lunch with your friends and we provided you with good food and service which both are extremely important to us. We cant wait to see you again soon Best wishes Team Swan
   

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9. L

   Lisa

   Berkshire2 reviews

   2.0

   Dined on February 17, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   This was my second visit in a short period of time. Sadly my experience today was not as good as the first. Firstly my request for a specific table was not received. I had the same meal and it just wasn't as tasty as the first time. Maybe a different chef on as it didn't seem to be made with exactly the same ingredients. Lastly my partner does not like custard but wanted the crumble. They would not swap the custard for a scoop of ice cream. I have never ever experienced this anywhere. And I have eaten in many, many restaurants UK wide. Apparently it was due to the cost not being comparable. To be honest this has made me think twice in ever going back. I offered to pay the difference but surely for the sake of a couple of quid, the customer experience should have been put first. Sorry guys, not impressed.
   

   Swan - PangbourneResponded on February 19, 2025

   Dear Lisa Thank you for your feedback. We always take any points on board and always try to improve to ensure every guest is happy. Its dissapointing to hear your second visit was not as good as it should be and for that we sorry. In regards to your requested table, we look in to your booking you made online and there was not mention of a specific table. On that day all river view tables where booked weeks in advance. For future reference please drop us a note and we will do our upmost to honor you request. In regards to the item swap we have taken this to our food team who design our and pricing so hopefully we will be able to make changes but sadly we have to be in line with our stock and pricing. We hope you visit us again and we will turn your experience in to 5* Best wishes
   

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10. J

    Julian

    Oxford1 review

    4.0

    Dined on February 15, 2025

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5

    I do love this place, the refurb is fabulous and the customer service is truly excellent. However - having eaten here four times now, twice the food has not hit the mark; which was disappointing, as the menu is so good. It's rare to find Chicken Kyiv on a menu these days, and the whole delight is the garlic butter - but it was astonishingly lacking, with no real taste of garlic at all. Similarly, a croque monsieur for lunch seemed promising - the reason we both went, actually; having spotted it on the menu on a previous visit. Delicious it was, but tiny it also was - and made on thin supermarket-style sandwich bread, lost on a large plate with no garnish; looking rather sad. For £10.50 I'd expect a small salad on the side, if not a few chips too - but these would have been another £5 + £5! A little game-upping might be needed on a few items I think - please. Will keep coming back in hope.
    

    Swan - PangbourneResponded on February 23, 2025

    Dear Julian Thank you for feedback. Its really important to us that every guest is happy. We passed your comments to our food developing team and hoping we can get some things changed. The pricing and portions are out of our control so is very useful to receive feedback like yours so we can feed it back to the ops team. We are over the moon you love the swan and our team provide you top service. this we very passionate about. We cant wait to see you again soon and hopefully we will have some things resolved. Best wishes Team Swan
    

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