Sushi Hakko

Review summary

1. F

   Fraser

   San Francisco

   3 reviews

   1.0

   3 reviews

   Dined on November 27, 2024

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   Easily the most disappointing Omakase experience I've ever had. So much so that I have to imagine something was "wrong" at the establishment that evening. The food itself was meh, some good pieces but nothing impressive, and a number of bad by any standards courses. The tables were wobbly, drinks glasses were dirty, and the hostess failed to tell us what we were given for half of the dishes. One of the wines that came out was corked.
   

   Sushi HakkoResponded 6 days ago

   Dear Fraser Thank you for sharing your honest feedback. The issues you mentioned regarding the food, service, and overall experience are entirely on me, and I sincerely apologize for the lack of care and attention to detail. Every day, before service, our team reflects on how we can bring satisfaction and joy to our guests, and while we strive to give our best, we know there are moments when we miss the mark. Please know that we’ve taken your feedback seriously and will use it to improve. Feedback has been invaluable in highlighting areas we need to improve, and we’re committed to doing so. If you allow us the opportunity to welcome you again, we will do everything we can to make it a truly memorable experience and make up for our mistakes. Thank you once again for your thoughtful review
   

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2. J

   James

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined on November 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   fantastic omakase experience hope to go back soon
   

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   Sushi HakkoResponded on November 26, 2024

   Thank you so much for your wonderful review, James! We're thrilled to hear that you enjoyed your omakase experience with us. We look forward to welcoming you back soon! 😊
   

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3. M

   Mark

   Central Coast

   13 reviews

   vip
   5.0

   13 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent Sushi and other kaiseki dishes. Edomae style sushi with top ingredients made respecting the flavors and qualities of each fish. If you have never had excellent sushi this is a must go dining experience.
   

   Sushi HakkoResponded on November 18, 2024

   Thank you, Mark, for your kind review and recommendation! We're thrilled to hear you enjoyed the Edomae-style sushi and kaiseki dishes, as well as our focus on respecting the natural qualities of each ingredient. I t’s wonderful to know you found the experience exceptional. We look forward to welcoming you back for another memorable meal!
   

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4. J

   Jane

   Little Rock

   26 reviews

   vip
   4.0

   26 reviews

   Dined on November 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The service was wonderful, the restaurant just was not we expected. It has very out of the ordinary preparations, to the point it was too bougie. The seaweed wrap was very thin - not tough at all like most. Actually added to the rolls. The tempura fried shrimp heads were perfectly prepared.
   

   Sushi HakkoResponded on November 18, 2024

   Thank you, Jane, for sharing your thoughts. We’re glad to hear you enjoyed the service and appreciated details like the delicate seaweed wrap and the perfectly prepared shrimp heads. We understand our style might not align with everyone's expectations, but we strive to create unique experiences for our guests. We hope you’ll consider visiting again to explore more of our offerings
   

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5. P

   Paul

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Far exceeded expectations and as good of foodie experience as I have ever had. Everything perfectly curated and totally unique. Had no idea that one of the world’s best restaurants was in my neighborhood! Great Team there whom are truly warm and welcoming. Highly recommended.
   

   Sushi HakkoResponded on November 2, 2024

   Hi Paul, Thank you for such an incredible review! We’re beyond thrilled to hear that your experience with us exceeded expectations. It was a pleasure accommodating your family, and we’re so glad that each aspect, from the food to the service, made for a memorable evening. Our team truly values providing a warm, welcoming environment for all ages, so hearing this feedback means a lot. We look forward to welcoming you and your family back anytime! Warm regards,
   

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6. OT

   OpenTable Diner

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on October 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Phenomenal. Prob my favorite sushi spot in the city.
   

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   Sushi HakkoResponded on October 31, 2024

   Dear Guest, Thank you for the wonderful review! We’re thrilled to be considered your favorite sushi spot in the city. It’s always our goal to provide a phenomenal dining experience, and it’s great to know we delivered that for you. We look forward to welcoming you back soon for more memorable meals! Warm regards,
   

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7. T

   Taylor

   Central Coast

   1 review

   5.0

   1 review

   Dined on October 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing! The whole experience was awesome. Chef and staff made it one of our best meals in SF.
   

   Sushi HakkoResponded on October 31, 2024

   Dear Taylor, Thank you so much for your kind words and for recommending us! We’re delighted to hear that you had such an amazing experience and that our chef and staff helped make it one of your best meals in San Francisco. Creating memorable moments for our guests is what we strive for, especially for special occasions. We look forward to welcoming you back to our "neighborhood gem" for more incredible experiences! Warm regards,
   

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8. A

   Andy

   New York City

   82 reviews

   5.0

   82 reviews

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Phenomenal in every way. An extraordinary dining experience. Not inexpensive, but worth it for a special occasion.
   

   Sushi HakkoResponded on October 31, 2024

   Dear Andy, Thank you for your wonderful feedback! We’re thrilled to hear that you found your dining experience phenomenal and extraordinary. It’s our pleasure to be a part of your special occasions, and we’re delighted to know that the experience was worth it for you. We look forward to welcoming you back for more memorable moments! Warm regards,
   

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9. V

   Vinson

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on October 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really really good omakase, you gotta eat the ginger here
   

   Sushi HakkoResponded on October 29, 2024

   Hi Vinson, Thank you for your kind words! We’re so pleased you enjoyed the omakase and especially that the ginger stood out for you. We love adding those extra touches to enhance the experience, and it’s wonderful to hear they were appreciated. Looking forward to welcoming you back soon! Warm regards
   

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10. J

    Jed

    New York City

    10 reviews

    5.0

    10 reviews

    Dined on October 22, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing Omakase. went on a monday so it was slower. sat at the counter where the chef expertly served us and explained the dishes. he even showed us his original concept art! Wonderful Night!
    

    Sushi HakkoResponded on October 29, 2024

    Hi Jed, Thank you so much for sharing your experience! We're delighted you enjoyed the omakase and had a chance to sit at the counter with our chef. It’s wonderful to hear that you appreciated not only the food but also the creative concept behind each dish. We’re thrilled that your Monday night with us turned into a memorable evening. Looking forward to welcoming you back for more amazing moments! Warm regards,
    

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