Sullivan’s Steakhouse - Pittsburgh

Review summary

1. W

   William

   Charlotte

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We sat down at 5, and ordered drinks which arrived at 6 with our meals. We all ordered a starter. The soup was delivered (cold) and not the salads until right before the meal. Two of us were splitting a steak. It arrived cut into small slices, cold. One steak ordered medium well arrived medium rare. The sides were very good. The server told the manager that we weren’t happy and he nicely came to our table and we discussed our issues. He said that he was new, the restaurant is understaffed, and that he would adjust our bill. He didn’t and at that point we didn’t have time to pursue getting the bill changed. Very disappointed.
   

   1 person found this helpful

   Report
2. M

   Mark

   Pittsburgh

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Service in the past was slower. Our dining experience was better though we allowed for more time before attending Pens game
   

   Is this helpful?

   Report
3. R

   Realyn

   Atlanta Metro

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 5

   Service is nice. Food was horrible. Nothing was seasoned
   

   Is this helpful?

   Report
4. K

   Karl

   Nashville

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding service and food. The drinks were excellent.
   

   Sullivan’s Steakhouse - PittsburghResponded 3 days ago

   Thanks for the feedback! We're thrilled to hear that you enjoyed our food and service at Sullivan’s Steakhouse - Pittsburgh. It's always wonderful to know that our drinks met your expectations. We strive to provide an outstanding dining experience and your review reaffirms the hard work we put in every day. We look forward to welcoming you back soon! Sincerely, John Stanley, Regionally Director
   

   Is this helpful?

   Report
5. C

   Christina

   Pittsburgh

   5 reviews

   vip
   2.0

   5 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   The food was pretty good but was dampened by poor service. We had a friends birthday that started at 745 9 people, didn't finish until 1115. We did not order desert. Drinks took 15-20 minutes, food order was incorrect. One party members order was confused with another's and that person got their meal well after everyone else was finished. There was no offering to credit the meal, in fact, they acted as if it were a favor that they would "rush" getting the persons food who was left out to the table.. If the restaurant were busy this would be understandable however, there were a sea of empty tables around us and throughout the restaurant. Very disappointing considering the food was pretty good.
   

   Is this helpful?

   Report
6. MS

   MichaelS

   Greater Boston

   25 reviews

   4.0

   25 reviews

   Dined on November 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Had anniversary dinner with the family. Food was great and our waiter, Herman, was fantastic. Herman made the experience terrific and Sullivan’s is lucky to have him as a waiter. First time going to Sullivan’s and we will return next time in the area!
   

   • 

   Sullivan’s Steakhouse - PittsburghResponded 3 days ago

   Michael, Thank you for choosing Sullivan’s Steakhouse - Pittsburgh for your special anniversary dinner. We're thrilled to hear that you and your family enjoyed our food and found our service to be fantastic. We always strive to make our guests feel special, and it's wonderful to know we succeeded during your visit. I will make sure I pass the kind words onto Herman and we look forward to you celebrating with us again, next time you are in the area. Sincerely, John Stanley, Regional Director
   

   Is this helpful?

   Report
7. Y

   Yurij

   Pittsburgh

   7 reviews

   vip
   2.0

   7 reviews

   Dined on November 8, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Food was definitely below average. Shrimp were improperly cooked.
   

   Is this helpful?

   Report
8. n

   nancy

   Pittsburgh

   44 reviews

   vip
   5.0

   44 reviews

   Dined on November 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great job at restaurant Edaisha was a very good at her job
   

   Sullivan’s Steakhouse - PittsburghResponded 3 days ago

   Nancy, We're thrilled to hear that you had a great experience at Sullivan’s Steakhouse - Pittsburgh. Your kind words about our service and food truly made our day. I will pass on the nice words to Edaisha and we look forward to serving you again soon. Sincerely, John Stanley, Regional Director
   

   Is this helpful?

   Report
9. m

   mary

   Pittsburgh

   2 reviews

   5.0

   2 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   great service, our waiter was very attentive and made sure dietary restrictions were addressed appropriately
   

   Sullivan’s Steakhouse - PittsburghResponded 3 days ago

   Thank you for compliment and glad to hear your server was attentive and did a good job handling your dietary restrictions. We appreciate the business and hope to see you again soon. John Stanley, Regional Director
   

   Is this helpful?

   Report
10. G

    Gerald

    Pittsburgh

    14 reviews

    4.0

    14 reviews

    Dined on November 2, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    nice restaant , but pretty run of mill , nothing bad but really not worth the extra cost ,
    

    Is this helpful?

    Report