Sullivan's Steakhouse - Indianapolis

Review summary

1. S

   Scott

   Indiana

   22 reviews

   2.0

   22 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   My family and I had dinner here on Christmas Eve. We waited a little longer for a server than I would’ve expected for this caliber of restaurant, but that was understandable during the holiday. However when my wife asked where the restrooms were, he offered to show her by linking arms with her. She told him she wasn’t comfortable with that. Afterwards he barely came to our table. We never received one of our side dishes. Never even were given it as a to-go. The server told us that it had been delivered to another table, but never brought it to us. I will say that my steak was one of the best I’ve ever eaten. But without a side, it was disappointing. He then seems to rush us out when he finally decided to show up to the table again. We were very disappointed to have this experience on Christmas Eve at a restaurant we’d heard really great things about. At the risk of getting this jerk again, we will not return.
   

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2. L

   Leslie

   New York City

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent Christmas Eve dinner of Porterhouse, Sea Bass and Scallops. Everything was at a perfect temperature. Our server Josh B provided amazing service and recommendations from start to finish.
   

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3. D

   Daniel

   Indiana

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   The restaurant has slipped. Cold food and very slow service.
   

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4. T

   Tynisha

   Indiana

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   I’ve been to this restaurant several times but it has been a few years. The food was amazing as always, however the service was absolute awful. Our drinks were empty must’ve time, we waited over 20min for desert then another 25min fit our check. They brought us the wrong check. We rarely saw our actual server. I’m Shocked at how inattentive they were and we were not the only table dealing with, it was clear others were frustrated. When you’re at a fine dining restaurant the service should be at the same level.
   

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5. N

   Nicki

   Indiana

   8 reviews

   5.0

   8 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our traditional Christmas/Birthday celebration dinner out with our sons was an amazing experience. Not only because of the delicious food and drinks, but because our fabulous server. Melinda went above and beyond all expectations for a truly memorable experience. She was very attentive, knowledgeable on the entire menu, and has an amazing personality. It was truly a blessing! I cannot say enough about the best evening we’ve had in a very long time. We will always remember Melinda and will ask for her every time we come back, and you should too!
   

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   Sullivan's Steakhouse - IndianapolisResponded 1 day ago

   Niki, I am thrilled to hear you had an amazing experience while dining with us. Melinda is a gem and I will be sure to pass along your praises to her. Please ask for her next time you visit. -Stephanie Stanley GM
   

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6. L

   Lindsey

   Tampa

   6 reviews

   3.0

   6 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   It was very slow. When we arrived at 3:45 for our reservation, the restaurant was mostly empty. However, we did not get out of there until 6:20pm which made us late for our show (Elf). Steaks weren’t cooked very well, bar was slow, and all was very expensive.
   

   Sullivan's Steakhouse - IndianapolisResponded 1 day ago

   Thanks for the feedback, Lindsey. We're sorry to hear that your experience at Sullivan's Steakhouse - Indianapolis didn't meet your expectations. We understand that our restaurant was nearly empty when you arrived and we apologize for the delay. We also regret to hear that our steak and bar service didn't live up to your expectations. We take all feedback to heart and will use it to improve. We hope you'll give us another chance to impress you in the future. -Stephanie Stanley GM
   

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7. LB

   LanaB

   VIP

   Indiana

   23 reviews

   5.0

   23 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My son and I had a excellent experience at your restaurant
   

   Sullivan's Steakhouse - IndianapolisResponded 1 day ago

   Lana, thank you for the 5-star review. -Stephanie Stanley GM
   

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8. S

   Stan

   Lake of the Ozarks

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Josh B. was our server Dec. 23 2024. His professionalism and expertise was second to none. His knowledge of the menu and recommendations were excellent. The stuffed shrimp and the twin lobster tails were phenomenal. Also the French onion soup. Everyone associated with Sullivans were courteous and inviting. The ambiance made it the best dining experience you could ask for. We will visit Sullivans again..
   

   Sullivan's Steakhouse - IndianapolisResponded 1 day ago

   Thanks for visiting us, Stan! We're thrilled to hear that you had such a wonderful experience while dining with us. It's fantastic to know that our team's expertise and knowledge made your visit enjoyable. We're glad you enjoyed our stuffed shrimp, twin lobster tails, and French onion soup. Your kind words about our ambiance are greatly appreciated. We look forward to welcoming you back soon! I will certainly pass along your praises to Josh.-Stephanie Stanley GM
   

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9. A

   Adriana

   Indiana

   5 reviews

   4.0

   5 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   We hadn’t been in close to a year and last couple times we’d been at the bar for dinner. This time we sat in the main dining area to celebrate my son’s birthday. The place was packed and we were seated 30-40 min AFTER our reservation time. They were apologetic and offered us a couple of free appetizers for the inconvenience. That was nice for sure. But from then on, the service dragged on. Waters weren’t filled and dinner entrees took extremely long to come out. My husband and sons are big steak eaters. It was my son’s bday so we allowed him to get the $100 Tomahawk and he said it was good. My husband had the Cajun ribeye and said it was just ok. Other son had the NY strip and he said it was ok. Didn’t love it. We only ordered 2 sides to share and one was the asparagus that were soggy and mushy. Definitely must have been sitting under a heat lamp for too long. At $430 (including 2 free apps and one free bday dessert, plus only 2 alcoholic drinks) this was way too much for food and service that were just ok. I think these places are made for corporate diners because it hurts to much to pay that kind of money for just okay.
   

   Sullivan's Steakhouse - IndianapolisResponded 6 days ago

   Hey Adriana, We're really sorry to hear about your experience while dining with us. We apologize for the wait time and the quality of our food. We're glad you enjoyed the Tomahawk and other appetizers, but we understand that the rest of the meal and the overall experience didn't meet your expectations. We value your feedback and will use it to improve our service and food quality. We hope to serve you better in the future. -Stephanie Stanley GM
   

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10. J

    John

    Indiana

    3 reviews

    5.0

    3 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    DW was fantastic. Had a large group and he could not have been more attentive to detail. Lobster and steaks were excellent. Wine list was short but well appointed.
    

    Sullivan's Steakhouse - IndianapolisResponded 6 days ago

    Hey, We're over the moon to hear that you had a fantastic dining experience at Sullivan's Steakhouse - Indianapolis. It's great to know that our team was able to provide the level of attentiveness you described, and that you enjoyed our Lobster and Steaks. Your kind words truly mean a lot to us. We look forward to welcoming you back soon! We will pass along your compliments to DW. -Stephanie Stanley GM
    

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