Sullivan's Steakhouse - Indianapolis

Review summary

1. A

   Allison

   Indiana

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and ambiance was wonderful. I was very surprised the restaurant was not busy. Our server, Tracey, was outstanding! Will definitely be back!
   

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2. R

   Robert

   Chicago

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   DW was AWESOME!!! Excellent service! He explained the menu to perfection
   

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   Sullivan's Steakhouse - IndianapolisResponded 2 days ago

   Thank you for the wonderful review. I will be sure to inform DW of your complments. Please ask for him on your next visit . -Stephanie Stanley GM
   

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3. T

   Toomie

   Indiana

   7 reviews

   vip
   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 5

   Update -- the manager followed up with me from a private message I sent after this experience and was very nice and apologetic so great recovery and looking forward to a better experience next visit. Things happen it's a tough level of excellence to meet consistently. We've been eating at this Sullivans for over 20 years, mostly for special occasions. It has been our go to special occasion steakhouse. This was only the second bad experience in all of that time but deserves an honest review. I have high expectations and they have usually been met but not this week. I think it was mostly the servers fault but not sure. The appetizers (2 orders of calamari and 1 of tempura lobster tail) were cold and I mean cold no warmth in any of them nothing like cold fried food to leave a greasy taste in your mouth, not sure where they were sitting but definitely did not come out promptly. Then the main courses took forever (over an hour from ordering) again my steak was cold, not just not hot but actually cold. I was not expecting a Ruths Chris sizzling plate but a warm steak fresh off the grill is realistic for the price paid. Just very disappointed as we were entertaining family from out of town.
   

   Sullivan's Steakhouse - IndianapolisResponded 2 days ago

   Toomie,Thank you for your loyalty to Sullivan's Steakhouse - Indianapolis for over 20 years. We're truly sorry to hear about your recent experience and we apologize for the issues with our appetizers and steak. We take your feedback seriously and will address these concerns internally to ensure we improve our service. We hope to have another chance to impress you in the future. -Stephanie Stanley GM
   

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4. D

   Daniel

   Indiana

   15 reviews

   vip
   5.0

   15 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A wonderful dinner in a lively, yet intimate environment. Eddy was our server, and he was professional, cordial, and kept a enjoyable pace for the evening. For the hearty appetite, the options are nearly endless. We chose oysters on the half shell and they were fresh and delicious. The wedge salad is not to be missed. The fix prix menu was just right for us tonight. We enjoyed both the filet and the ny strip and they were tasty and cooked perfectly, the garlic mashed were yummy, and the key lime pie was on point. We chose a bottle Clos du Val Cabernet Sauvignon and the Napa wine was a very nice match for dinner.
   

   Sullivan's Steakhouse - IndianapolisResponded 2 days ago

   Thanks for the feedback, Daniel! We're thrilled to hear that you enjoyed your dining experience . It's wonderful to know that our oysters on the half shell, wedge salad, fix prix menu, and Clos du Val Cabernet Sauvignon were to your liking. We're also glad that our filet and ny strip hit the mark for you! We appreciate your feedback on the value and will continue to strive for excellence in our offerings. We will be sure to pass along your compliments to Eddy. We look forward to welcoming you back soon! -Stephanie Stanley GM
   

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5. P

   Pam

   Indiana

   11 reviews

   5.0

   11 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a very nice evening! Food & drinks were delicious!
   

   Sullivan's Steakhouse - IndianapolisResponded 2 days ago

   Thank you for the 5-star review Pam. We look forward to your next visit. -Stephanie Stanley GM
   

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6. D

   Danielle

   Indiana

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful meal! Joshua was our server, very personable, informative and energetic. He gave good guidance on drinks and was very knowledgeable about the menu options. He was attentive during the entire meal, checking the cook on our steaks and keeping our glasses filled. One person in our group has a gluten restriction and there were several options clearly marked on the menu as gluten free. Extra touches like cleaning crumbs from the table after entrees makes the experience even more special. The atmosphere is warm and the booths cozy, which made it easy to enjoy conversation. Overall great experience!
   

   Sullivan's Steakhouse - IndianapolisResponded 2 days ago

   Thank you for the feedback, Danielle! We are delighted to hear that you had a wonderful dining experience. We take pride in our knowledgeable and personable service, and we're glad we could accommodate your dietary restrictions. We're also pleased to hear that the atmosphere added to your enjoyment of your meal. Your kind words mean a lot to us and we look forward to welcoming you back soon! I will be sure to share your compliments with Joshua. -Stephanie Stanley GM
   

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7. A

   Ariane

   Indiana

   12 reviews

   vip
   5.0

   12 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It as a great night for me and my guest. It was a first time for both of us.
   

   Sullivan's Steakhouse - IndianapolisResponded 2 days ago

   Hi Ariane, We're thrilled to hear that you and your guest had a great night at Sullivan's Steakhouse . It's always a pleasure to welcome new guests and we're glad to hear that you had a first time experience together. We appreciate your high ratings and kind words about our food, service, and value. We look forward to welcoming you back soon for another memorable dining experience. -Stephanie Stanley GM
   

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8. N

   Nina

   Louisville

   87 reviews

   vip
   5.0

   87 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We thoroughly enjoyed our dinner with a variety of selections. Steak was done to perfection and Andrew provided us an excellent service.
   

   Sullivan's Steakhouse - IndianapolisResponded 4 days ago

   Thanks for visiting us, Nina! We're thrilled to hear that you had a wonderful experience while dining with us last night. It is great to know that our steak was done to perfection and that our service exceeded your expectations. We appreciate your 5-star rating and look forward to welcoming you back soon! We will certainly pass along your compliments to Andrew. -Stephanie Stanley GM
   

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9. D

   Donna

   Chicago

   11 reviews

   5.0

   11 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Drew was our waiter and he was wonderful the food was awesome great experience!
   

   Sullivan's Steakhouse - IndianapolisResponded 4 days ago

   Thanks for the feedback, Donna! We're thrilled to hear that you had a great experience at Sullivan's Steakhouse - Indianapolis. It's wonderful to know that you enjoyed our food and found our service to be excellent. We strive to provide our guests with memorable dining experiences and your kind words are a testament to that. We will pass along your compliments to Drew and we look forward to welcoming you back soon! -Stephanie Stanley GM
   

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10. J

    John

    Chicago

    6 reviews

    5.0

    6 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wonderful ambience, I met a friend for a lengthy evening of food and drink and catching up. Our server DW was professional, knowledgeable and fun. delightful experience!
    

    Sullivan's Steakhouse - IndianapolisResponded 6 days ago

    John, We are delighted to hear you had a delightful experience while dining with us. I will be sure to pass along your compliments to DW. We look forward to you dining with us again. -Stephanie Stanley GM
    

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