Sugar Factory - Time Square

Review summary

1. V

   Victoria

   San Diego

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   The service was horrible! knowing we had 3 kids didn’t bring out our food together, didn’t give us utensils or napkins we had to wait for them each time we received food. had to ask multiple times for everything.
   

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2. R

   Rebecca

   New York City

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Don’t waste your time or money. They were out of everything we tried to order; the menus and table top were so greasy we couldn’t hold onto them, the decor was falling apart. The food we got tasted like it had been in my freezer for a coupon of years.
   

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3. s

   sandra

   New Jersey

   10 reviews

   4.0

   10 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We went for Brunch /Lunch, and were told the menu items were in that category. One of us would have liked soup, but was not an option at the time we were there11:30 reservation. Food was great , ice cream drinks were a real treat!
   

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4. D

   Dean

   Denver

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Worthwhile - the menu is huge and the atmosphere is fun. Servers are polite and overall experience is great.
   

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5. J

   Jessica

   Chicago

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Vibe was cool but that was it. Food and drinks were overpriced for the taste and quality. Service was non-existent.
   

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6. a

   allison

   New York City

   3 reviews

   1.0

   3 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   The service was horrible. It took almost 30 min just to take a drink order. Our sever was no pleasant. Our appetizers were delivered with no utensils or plates. We had to eat over napkins that we took off of another table. Then one of our meals was forgotten. We asked 3 times where it was and on last time server said do you even still want it! YES we do want to eat! Our second round of drinks arrived after we were done with our meals. Overall the food wasn't bad so it's a shame that service was so horrible because we will never go back. Also note that a 20% tip is added no matter how the service was and how many people are in your group. Maybe if they didn't do that the servers would actually try!
   

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7. C

   Chinue

   Caribbean

   3 reviews

   4.0

   3 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Establishment a little small. But ambiance and food are delicious. Staff are also really pleasant and accommodating. Just a bit sad the drinks and desserts are all priced so high.
   

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8. J

   Jocelyn

   New York City

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Made a reservation and there was a miscommunication where others kept getting sat before us. Once the manager realized what was happening they took care of us and made sure everything else ran smoothly. Overall it was a great experience with kids, the staff was friendly and accommodating. A dinner my kids won’t forget… definitely order the large ice cream dish- it comes complete with singing and dancing staff!
   

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9. S

   Susanette

   New York City

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   BEWARE!! Service is very poor. Server didn’t apologize for making us wait 20 minutes to take our drink order. Food and drinks came to the table incomplete. I had to ask the waiter where the rest of the drinks and food was and once again didn’t apologize. Gratuity of 20% was automatically included even though we had a party of 4. As per the check, it states that they will add 20% even for a party of ONE! When I expressed how disappointing this to the server, her response was well “it’s the area” and she walked away! I will never EVER go there again!!
   

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10. C

    Caroline

    VIP

    New York City

    3 reviews

    3.0

    3 reviews

    Dined 6 days ago

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 3

    Music was way too loud. Was listed as a family friendly place yet no kids menu. Expected it to be a fun atmosphere. Food was pricey but very good
    

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