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Sugar Factory - Tampa, Tampa, FL

Sugar Factory - Tampa

4.0
4
2117 Reviews
$31 to $50
Bar / Lounge / Bottle Service

Make a reservation

2 people
7:00 PM
Booked 37 times today
  • Great for creative cocktails
  • Charming
  • Good for groups
Sugar Factory Tampa will be located at the Seminole Hard Rock Hotel & Casino at 5223 Orient Road, Tampa, FL 33610. Sugar Factory American Brasserie will be open weekdays from 11 a.m. – 11 p.m. and weekends from 11a.m. – 1a.m. Breakfast, lunch and dinner will be served daily and brunch will be available on Saturdays and Sundays. Sugar Factory Tampa will be located on the Mezzanine level of the casino, overlooking the grand entrance, within the newly opened hotel and casino. The 120-seat full-service restaurant will feature the brand’s signature confectionary, which boasts a 4,000-square-foot, floor-to-ceiling candy wall with over 500 types of candy, including a selection of bulk and novelty candy like the world-famous Couture Pops. Complementing the candy, the café will also offer coffees, hot chocolate, frozen hot chocolate, homemade specialty rainbow doughnuts and pastries in addition to homemade gelato and ice cream.

Order delivery or takeout

Private dining

Private dining

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Dining areas

Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    Bar / Lounge / Bottle Service, Contemporary American, Dessert
  • Hours of operation
    Mon–Thu 11:00 am–12:00 am Fri 11:00 am–2:00 am Sat 10:00 am–2:00 am Sun 10:00 am–12:00 am Brunch Sat, Sun 10:00 am–2:00 pm Happy Hour Mon–Thu 3:00 pm–6:00 pm Mon–Thu 10:00 pm–12:00 am
  • Phone number
    (813) 521-4262
  • Website
    http://tampabay.sugarfactory.com/
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Casual Dress
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
  • Private party contact
    our Private Event Coordinator: (813) 521-4262
  • Location
    5223 Orient Rd, Tampa, FL 33610
  • Neighborhood
    Tampa
  • Parking details
    Parking Lot / "Lucky Street" parking garage is closet to restaurant entrance Next best parking garage will be Orient and we are on Level 2
  • Additional
    Beer, Full Bar, Non-Smoking, Takeout, Wheelchair Access, Wine

Menu

View menu on restaurant's website

What 2,117 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.0
4 based on recent ratings
  • 3.8Food
  • 4Service
  • 4.2Ambience
  • 3.6Value

Noise • Moderate

Review summary

AI-generated from verified diner reviews
Sugar Factory in Tampa offers a vibrant atmosphere with memorable experiences, especially for celebrations. Guests rave about the "amazing vibe" and unforgettable milkshakes. While some found food quality inconsistent and pricing high, the restaurant shines in creating special moments with attentive service. Ideal for sweet treats and festive occasions.

2,117 Reviews

  1. Pam

    Orlando

    1 review

    3.0

    1 review

    Dined 1 day ago

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3
    We had a reservation and put a note on it that we were coming for a birthday. When we arrived we told the hostess that we had a reservation. She did not ask us anything and told us to sit wherever we wanted. We chose to sit at the bar. The bartender was polite and gave us time to look over the menu and gave recommendations when I asked for some. It took over 15 minutes to get our hot chocolates. The food was cooked to order and was ok but pricey for what you got. The biggest letdown was that NOBODY mentioned ANYTHING about it being a birthday. That was the whole reason we were there. Very disappointing.

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  2. Haley

    Tampa

    1 review

    2.0

    1 review

    Dined 2 days ago

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2
    When we got there we were not greeted and the host seemed confused even after mentioning we had reservations. The waitress greeted us with everything that they did not have…which was a lot. It was very poor service. We ordered a cookie skillet that was forgot about and had to wait another 15-20 minutes after everyone else was finished with their deserts. The cost of everything was not worth it. Although our daughter had a great time we will most likely never come back. Hopefully things get fixed and service is better.

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  3. Donald

    Orlando

    3 reviews

    2.0

    3 reviews

    Dined 4 days ago

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 3
    Food was fair, service was terrible. We were extremely disappointed. Most likely wouldn’t return

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  4. Hannah

    Minneapolis

    2 reviews

    3.0

    2 reviews

    Dined 4 days ago

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3
    It was way too loud for my taste. Our serve kept forgetting about. It took a very long time to get our food. But it was delicious and a fun experience.

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  5. Darianna

    Tampa

    1 review

    5.0

    1 review

    Dined 5 days ago

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    The staff was amazing !!! Especially the gentlemen that checked us out in the candy shop area ! We loved the complementary picture ! This is our second year coming for New Year’s Eve and it may just be our yearly tradition ! Thank you all our 4 year old loves it here

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  6. Jennifer

    Tampa

    6 reviews

    5.0

    6 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 3
    3. Service 4
    4. Ambience 5
    Took my daughter for her 7th birthday. Food was fine, service could be better. And you pay for literally everything!!! Even for them to sing happy birthday.

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  7. Randy

    Tampa

    6 reviews

    4.0

    6 reviews

    Dined on December 26, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5
    Food was good, but not at a level we have experienced in the past. Service was slow and required our interaction to move things forward. It is Christmas Day so busy is expected.

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  8. Allison

    Tampa

    1 review

    1.0

    1 review

    Dined on December 24, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1
    If you’re planning to grab a bite before hitting the casino, I strongly recommend considering other options. it took an hour and a half for our food to arrive. The slow service completely killed our plans for the evening, and instead of heading to the casino after, we ended up going home because the atmosphere was just as disappointing as the service. Not worth it.

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  9. Katie

    Tampa

    19 reviews

    4.0

    19 reviews

    Dined on December 22, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5
    The christmas decorations were cute. Sugar factory is a very aesthetic place to take Instagram photos. 

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  10. Kim

    VIP

    Tampa

    6 reviews

    4.0

    6 reviews

    Dined on December 16, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5
    Service was excellent, the donut was hard and stale but my salad was very good.

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FAQs

Sugar Factory - Tampa offers takeout which you can order by calling the restaurant at (813) 521-4262.

Sugar Factory - Tampa is rated 4 stars by 2117 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people
7:00 PM
Booked 37 times today

Order delivery or takeout

Google Map for Sugar Factory - Tampa

5223 Orient Rd, Tampa, FL 33610

Dining areas

Additional information

  • Neighborhood
    Tampa
  • Hours of operation
    Mon–Thu 11:00 am–12:00 am Fri 11:00 am–2:00 am Sat 10:00 am–2:00 am Sun 10:00 am–12:00 am Brunch Sat, Sun 10:00 am–2:00 pm Happy Hour Mon–Thu 3:00 pm–6:00 pm Mon–Thu 10:00 pm–12:00 am
  • Price
    $31 to $50
  • Cuisines
    Bar / Lounge / Bottle Service, Contemporary American, Dessert
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    Parking Lot / "Lucky Street" parking garage is closet to restaurant entrance Next best parking garage will be Orient and we are on Level 2
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Additional
    Beer, Full Bar, Non-Smoking, Takeout, Wheelchair Access, Wine
  • Website
    http://tampabay.sugarfactory.com/
  • Phone number
    (813) 521-4262
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
  • Private party contact
    our Private Event Coordinator: (813) 521-4262
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