Sugar Factory - Orlando

Review summary

1. G

   Grace

   Orlando

   6 reviews

   3.0

   6 reviews

   Dined on November 10, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 1

   It was ok. I have been to Sugar Factory in Miami area twice and it was more alive and party vibe. The one in Orlando was quiet and not much going on. The bathroom needed some repairs and the door was being painted as we walked in and out. I guess it was a slow day. Our server was nice and attendant us well.
   

   • 
   • 

   Is this helpful?

   Report
2. J

   Jennifer

   Orlando

   1 review

   3.0

   1 review

   Dined on November 10, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Not impressed with the service. The door manager was not friendly and our server forgot a dinner, a drink, and never checked to see if we needed anything. Wasn’t worth the wait.
   

   Is this helpful?

   Report
3. J

   Juan Carlos

   Orlando

   3 reviews

   5.0

   3 reviews

   Dined on November 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Expectacular. Toda la Comida muy buena y un servicio especial. Muy agradecido
   

   Is this helpful?

   Report
4. J

   Joequeata

   Coastal Georgia

   1 review

   1.0

   1 review

   Dined on November 3, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   Service was poor, Food was not good and overpriced. For my first time it was a bad experience and not worth it.
   

   Is this helpful?

   Report
5. L

   Lismarie

   Orlando

   5 reviews

   5.0

   5 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My and my family had a really beautiful time , food o and service really good
   

   Is this helpful?

   Report
6. K

   Katrina

   Charlotte

   32 reviews

   vip
   1.0

   32 reviews

   Dined on October 31, 2024

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 5

   First off I brought some candy that was like $14 and they had a nerve to give me a thank you plastic bag for my purchase when they use to give out nice paper sugar factory bags. My goblet drink didn’t have enough dry ice I guess. I didn’t do the full smoke effect. They had my candy setup in my goblet all hanging over poor presentation. I only know this because I get this particular goblet at any sugar factory I go to. Also the glass they use was old looking like the sugar factory name faded scratch out on places. Very tacky and distasteful. We had food to take home I asked for bag for the to go food also a plastic thank you bag. I asked what happened to the sugar factory bags they said they don’t use them anymore. If I wanted plastic thank you bags I would’ve went to a Chinese takeout joint. The sugar factory prices are too expensive for worn out glasses and cheap bags.
   

   Is this helpful?

   Report
7. T

   Tajea

   Orlando

   3 reviews

   5.0

   3 reviews

   Dined on October 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had an amazing night for my first time eating there. The food was great and the staff was friendly and welcoming. Loved the music and drinks also. Our server Julio was the best server I ever had in my life. He was funny, attentive, and made amazing drinks for us. Would definitely recommend everyone come here!
   

   Is this helpful?

   Report
8. J

   Jasmine

   Memphis/West TN

   1 review

   1.0

   1 review

   Dined on October 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Awful, we sat there waiting on our reservation for 20 minutes. No one acknowledge us or anything to the point we just walked out. Probably won’t ever go back honestly. It wasn’t busy at all in there not sure what the problem was.
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined on October 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Came to celebrate birthdays, Nacho made the night unforgettable with amazing service!
   

   Is this helpful?

   Report
10. T

    Tracy

    Orlando

    1 review

    1.0

    1 review

    Dined on October 20, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    We were seated at a table in the corner that had a huge wobble and we had kids. Took them forever to come back and take our drink order which took forever to even bring back and the noise was so loud it was unbearable. We waited so long and the server told us they had no menu for kids that we needed to order off the appetizer menu if we wanted something for our kids. We got up and left the restaurant without even ordering a thing at this time it was after 9 and our reservation was at 8. Our kids were hungry and tired and we won’t ever be returning. Restaurant is more geared for people drinking 50. Drinks that smoke than service, or quality of food. So sad because our kids were looking forward to it after a long day at wonder works we actually walked all the way there from wonder works and they were excited to eat there. A 20 minute walk to have this experience was just unacceptable.
    

    1 person found this helpful

    Report