Sugar Factory - Orlando

Review summary

1. M

   Morgan

   Raleigh

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was birthday and I always wanted to go! First time ever and it was a vibe the whole time. The music, the servers, the food, the ambience. It was like being in a club but being able to eat as well. I would’ve loved to have gotten a birthday song but someone else was there celebrating her sweet 16 and I didn’t want to steal her shine. 16 is more important 34 lol
   

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2. M

   Meysi

   VIP

   Naples

   16 reviews

   1.0

   16 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Do not waste your time going, I attended my reservation, made it 15 min prior to my scheduled time , waited for 30 min standing in the waiting area which was extremely hot and loud. The service horrible, the employees yelling at each other. Huge lack of respect for the clients. They overbooked and I had to go because my kids were starving and no table was available until almost 9pm, which is extremely disrespectful because my reservation was at 8pm. Sugar factory isn’t what it used to be
   

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3. T

   Tania

   Orlando

   4 reviews

   1.0

   4 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 4
   4. Ambience 4

   Even though we had a reservation it took them 45 min to seat us. And some parties that just checked in they were seated before us. I guess because of the large amount of people. Alongside that they added you a 3% tip for the kitchen which my food was really bad. And it took forever. The only good thing was my server. She was super attentive. The lack of sense of urgency and service is outstanding. The candy shop? Ohh my no more candy only the ice cream place and some expired candy’s. They should do better
   

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4. E

   Essie

   Orlando

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family really enjoyed and will be back for sure! It was my son birthday and they surprised him with and celebration and played one of his favorite songs!
   

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5. A

   Ashley

   Atlantic Canada

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   Trust the reviews. Our service was good but other than that the overall experience was not. Many menu items not available or arriving as advertised. A chicken dish came out freezing cold in the middle and was indelible - our server was great about it and removed it from the bill. We did not want a replacement for it. We read the reviews before arriving and giggled because that’s often the way and we end up loving almost everywhere we go so didn’t worry about it a bit. After being there 15 minutes we all looked at each other and agreed the reviews are right and people should have a heads up before they also waste their time and money. It’s really unfortunate because we had high hopes and were so excited. I would still love to try a different location but we will not be returning here.
   

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6. J

   Jessica

   Tampa

   1 review

   1.0

   1 review

   Dined on January 12, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   We took my daughter for her birthday. It was a Sunday around 2 PM prior to taking her. We watch videos to see what it was like and it seems so exciting with lots of entertainment but when we walked in, it was very empty and quiet. The items on the menu are highly expensive. The bathrooms were not clean nor were they kept up. The wallpaper was ripping one of the sinks was out of order. I honestly thought we went to the wrong place. The food was planned and very mediocre.
   

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7. G

   Gayle

   Orlando

   1 review

   1.0

   1 review

   Dined on January 12, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   They don’t give you a paper bill and tip is included so you don’t see it when verbally told the total. Food was not cooked as ordered . Ordered the sliders and no duck was included, when asking for one was rudely dismissed and told no by management. All the goblet glasses were scratched and couldn’t see logo. Bathroom at this location was not desirable. Overall terrible experience
   

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8. J

   Jennifer

   Orlando

   1 review

   1.0

   1 review

   Dined on January 7, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   We went to celebrate for my daughters 18th birthday. It was a surprise for her and I purposely booked the reservation for their brunch menu and this menu is her favorite (which online doesn’t state any restrictions) . We went in and instantly there was an foul odor in the establishment. We were seated fast as we were the only ones there. As soon as the server greeted us he started to state all the items they did not have and that were unavailable. He left us to let us choose our meals and We proceeded to look at the menu and on the printed menu it had restrictions listed for the brunch menu . I asked for clarification and he confirmed what the printed menu said but that he could give us the classic waffle off the brunch menu. So we proceeded to order instead of leaving . In the end let’s say not only did they not have half the menu but also my daughters meal that was supposed to have the complimentary rubber duck - they did not have the rubber duck. When we received our drinks - we had to send my daughter drink back as it had debris floating inside and both quesadilla meals came without guacamole even though it clearly states guacamole on the menu the server said they never have guacamole And it never comes with it. The women bathrooms were not up to par as one sink was bagged off out of order. I expected better than this from a establishment of sugar factories caliber. The best part was the celebration where she got to choose her song and desert . In the end I was very disappointed and asked to speak with the manager - he said he’s been trying to get the menu online to reflect the restrictions and I informed him he should’ve called us to let us know that there were a lot of out of stock items and the menu would not fully available as the only reservation at that time. He did comp The desert and song/celebration which was valued at $20. I spent over $130 and it was not the experience I was expecting for my daughters big celebration.
   

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9. E

   Emmylee

   Orlando

   1 review

   3.0

   1 review

   Dined on January 5, 2025

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 4

   The food is pretty average. The deserts are good and very showy, and I think that’s really the main attraction. The ambiance is nice and especially if it’s a special event they make a big show of making you feel special. It’s definitely not worth the price on the food and when we went SO MANY things ran out! No breaded chicken, no lobster, no this no that. They ran out of chicken in the middle of making my kids order and didn’t send anyone out to tell us until we asked why he hadn’t received his food! I would only go back for a special occasion and I’d order dessert only. I didn’t even like the mimosas 😬
   

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10. S

    Sara

    Greater Boston

    3 reviews

    1.0

    3 reviews

    Dined on January 5, 2025

    1. Overall 1
    2. Food 2
    3. Service 3
    4. Ambience 1

    This Sugar Factory has seen better days and the food is way too overpriced. I went to the one in Foxwoods and that one at least had a good atmosphere and lots of joy this Orlando one was so lacking it was sad. Such a bummer
    

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