Sugar Factory - Miami Beach

Review summary

1. E

   Eileen

   West Palm Beach

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This establishment location is now a pizza place. I’m not sure why it is still posted as Sugar Factory. It surely is not. I had an 8 pm reservation , the staff ignored me numerous times, despite me approaching several times, until me till 8:20 pm. They have nothing that is advertised online, no candy, no waiters, no decorations… nothing - only a host/waiter that came over from the pizza place to bring us water. We then waited 25 minutes for him to come back and when he didn’t, we left. Passed right by him and he couldn’t care less. Again, this is now a pizza place. They sat us in a separate isolated area, outside, in 50 degree weather— which looked like someone’s backyard. We were the only ones back there, other than a family that left for the same reasons I’ve stated. They appeared to have a Sugar Factory menu, but I don’t even know if that was a real menu. I made my reservation for Sugar Factory, which was where my daughter wanted to go for her 16th birthday. We drove 40 minutes from our hotel to get there. She was so disappointed, as we all were. Absolutely terrible experience. Don’t be fooled… this is NOT Sugar Factory. It needs to be removed from their website immediately.
   

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2. S

   Staciemae

   Caribbean

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was plentiful and amazing as I expected!!
   

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3. N

   Nina

   Nashville

   3 reviews

   5.0

   3 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for my birthday and friends birthday and our server was so sweet! Food was excellent ! We did the loaded fries, spinach dip, and wings. The goblet was good but would have loved less ice. We did the Mai Tai Goblet. 9.5/10 overall.
   

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4. I

   Icyous

   Baltimore

   2 reviews

   5.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was so beautiful in there very much different from the one in Georgia. Miami definitely looks better food is great love the wings and drinks 10/10
   

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5. N

   Nikita

   Richmond

   1 review

   1.0

   1 review

   Dined on December 2, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This experience was nothing short of AWFUL! I wasted at least an hour attempting to find the location. The address listed was non-existent; After Googling and looking out photos I tried multiple addresses. I attempted to call the listed number as well as any other numbers I could find. Some numbers just rang, while others had out of service. I asked the local restaurants if they knew where it was, and they said they had multiple people looking for the restaurant as well.
   

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6. A

   Amanda

   VIP

   New York City

   4 reviews

   1.0

   4 reviews

   Dined on November 26, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   One of the worst meals I’ve ever had. My kids even refused to eat the burgers given how dry and hard they were. The positive reviews must be for the old business/location. This place is tiny and feels worn out. It is labeled as a pizza place and had that restaurant’s menu displayed out front. I walked in to ask for directions to sugar factory and they said this is it. Honestly, did another place acquire the rights to the name and menu and is serving it as requested based on the prior reputation? $30 for sliders that were inedible in a bad location is pretty disappointing.
   

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7. R

   Rikki

   Cincinnati

   1 review

   2.0

   1 review

   Dined on October 27, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Food was very bland. Restaurant was not easy to find. Service was disappointing, not only did we have to ask for straws and salt pepper but we then had to wait over 5 minutes before another waiter, that was not ours, brought some out. I wouldn’t recommend.
   

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8. C

   Catelin

   Miami

   4 reviews

   5.0

   4 reviews

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and drinks were both delightful and beautifully presented.
   

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9. OT

   OpenTable Diner

   Miami

   1 review

   5.0

   1 review

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service by our waiter “Miguelao” … thank you for making our dinning experience special and fun! And to the rest of the staff as well for all their great hospitality. Great food and location!
   

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10. N

    Noe

    VIP

    Austin

    1 review

    1.0

    1 review

    Dined on October 21, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    We ended up leaving as soon as we walked in! Not the "Sugar Factory". Tiny area shared by another business. Ambience is off, decor is off, menu is off. I know they are trying to remodel the actual restaurant which is the reason for the condition, but until they fix it, I don't recommend you go.
    

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