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Sugar Factory - Houston, Houston, TX

Sugar Factory - Houston

3.4
3.4
36 Reviews
$31 to $50
American

Make a reservation

2 people
7:00 PM
Booked 6 times today
  • Great for creative cocktails
  • Kid-friendly
  • Good for special occasions
With locations in some of the world’s most cosmopolitan cities, including Las Vegas, New York City, Bahrain, Chicago, Miami, Dubai, Orlando and Manila, Sugar Factory is known the world over for its celebrity-endorsed Couture Pops, which have turned sweets into the latest designer accessory. Iconic superstars including Kylie Jenner, Kendall Jenner, Britney Spears, Drake, Nicole Scherzinger, Kim Kardashian, Eva Longoria and Rupert Grint are just a few of the celebrities who have either endorsed or have been spotted with the sparkly lollipops. Sugar Factory’s loyal celebrity following has received widespread media attention from People Magazine, the Daily Mail, US Weekly, Entertainment Tonight, Extra and more.

Order delivery or takeout

Additional information

  • Dining style
    Casual Elegant
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Hours of operation
    Mon–Thu, Sun 11:00 am–10:00 pm Fri, Sat 11:00 am–11:00 pm
  • Phone number
    (713) 485-6290
  • Website
    https://www.sugarfactory.com/houston-tx
  • Payment options
    AMEX, Discover, JCB, Mastercard, Visa
  • Dress code
    Smart Casual
  • Catering
    Before you begin planning your special event, we invite you to explore our comprehensive Party Packages Menu. Inside, you'll discover detailed descriptions of the exciting options at your disposal, ensuring a memorable experience for your occasion.
  • Private party facilities
    Before you begin planning your special event, we invite you to explore our comprehensive Party Packages Menu. Inside, you'll discover detailed descriptions of the exciting options at your disposal, ensuring a memorable experience for your occasion.
  • Location
    5015 Westheimer Rd, Houston, TX 77056
  • Neighborhood
    Galleria / Uptown
  • Parking details
    None
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Entertainment, Full Bar, Late Night, Takeout, Weekend Brunch, Wheelchair Access, Wine

Menu

View menu on restaurant's website

What 36 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.4
3.4 based on recent ratings
  • 3.4Food
  • 3.7Service
  • 3.5Ambience
  • 3.2Value

Noise • Energetic

Loved For

  • Houston

    Kid-friendly

  • Houston

    Kid-friendly

Review summary

AI-generated from verified diner reviews
Sugar Factory - Houston offers a vibrant atmosphere perfect for celebrations, with "amazing" service from attentive staff and fun, creative drinks that captivate both kids and adults. While some found the food and service inconsistent, "the crazy milkshakes" and birthday experiences are highlights. Ideal for a unique, lively dining experience.

36 Reviews

  1. Maebreanna

    Houston

    1 review

    5.0

    1 review

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Everything was amazing! I highly recommend this location.

    Is this helpful?

  2. Sakiesha

    Houston

    1 review

    5.0

    1 review

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    I had wonderful time . My son is autism and nonverbal they treat him so warm and kind

    Is this helpful?

  3. Amonica

    Las Vegas

    1 review

    1.0

    1 review

    Dined 7 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    This was a horrible sugar factory experience. The server was so rude. Birthday girl never got her food

    Is this helpful?

  4. Jasmine

    Houston

    1 review

    3.0

    1 review

    Dined on November 18, 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 3
    What can be better is the pasta more chicken more selections as in meats & just The pizza got a little messy but overall it was amazing Only 1 person enjoyed they burger I would say not using the pre-cooked patties is a giveaway

    Is this helpful?

  5. Caira

    Houston

    1 review

    2.0

    1 review

    Dined on November 17, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 1
    My daughter wanted to go there for her sweet 16. They were a large group of 8 and you would think a place that advertises serving celebrities would be able to accommodate 8 teenagers. A total disappointment! Food arrived late, some didnt receive their food until other had already ate, they gave my daughter a half hearted birthday song. So my experience here wasn't good. We won't be going back. Then they have the never to expect gratuity in addition to the bill. Well, my tip expressed what I thought of the service. You don't play with my baby girl's day, and I think most if not all father's would feel the same.

    Is this helpful?

  6. Natashia

    Houston

    1 review

    5.0

    1 review

    Dined on November 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Went for my daughter's 12th birthday. Everything was good...food was very good!!! 2 hr table limit so make sure everyone is on time.

    Is this helpful?

  7. Tiffany

    Dallas

    10 reviews

    vip
    3.0

    10 reviews

    Dined on October 28, 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 4
    Vee was a great hostess and displayed customer service. She was the bartender too and handled herself well managing multiple tables. There were a few missed opportunities - ingredients for cocktails were not available, under staffing that applied extra pressure on one person, dirty silverware. Again, I want to reiterate the high level of service provided by Vee, the team member that kept the restaurant clean, and the cook producing yummy burgers, fries, and sandwiches.

    Is this helpful?

  8. Jessica And Victoria

    Houston

    1 review

    1.0

    1 review

    Dined on October 26, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1
    Horrible service I Would never return or recommend any of my friends or family

    Is this helpful?

  9. Ajani

    Houston

    1 review

    5.0

    1 review

    Dined on October 21, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    First time at the Houston location- it was clean and decorated nicely. Vii was amazing - made sure my son had a great time celebrating his 9th birthday! Thank you, Vii!

    Is this helpful?

  10. Acerlee

    Houston

    1 review

    3.0

    1 review

    Dined on October 20, 2024

    1. Overall 3
    2. Food 1
    3. Service 5
    4. Ambience 3
    Paid 50 bucks for a drink only for half of it to be undrinkable and frozen solid because I decided to eat my food and let the drink sit like they should let you know that you have to drink the drink within 5 minutes of getting it or it would be frozen solid total waste of money

    Is this helpful?

FAQs

Sugar Factory - Houston offers takeout which you can order by calling the restaurant at (713) 485-6290.

Sugar Factory - Houston is rated 3.4 stars by 36 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people
7:00 PM
Booked 6 times today

Order delivery or takeout

Google Map for Sugar Factory - Houston

5015 Westheimer Rd, Houston, TX 77056

Additional information

  • Neighborhood
    Galleria / Uptown
  • Hours of operation
    Mon–Thu, Sun 11:00 am–10:00 pm Fri, Sat 11:00 am–11:00 pm
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Dining style
    Casual Elegant
  • Dress code
    Smart Casual
  • Parking details
    None
  • Payment options
    AMEX, Discover, JCB, Mastercard, Visa
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Entertainment, Full Bar, Late Night, Takeout, Weekend Brunch, Wheelchair Access, Wine
  • Website
    https://www.sugarfactory.com/houston-tx
  • Phone number
    (713) 485-6290
  • Catering
    Before you begin planning your special event, we invite you to explore our comprehensive Party Packages Menu. Inside, you'll discover detailed descriptions of the exciting options at your disposal, ensuring a memorable experience for your occasion.
  • Private party facilities
    Before you begin planning your special event, we invite you to explore our comprehensive Party Packages Menu. Inside, you'll discover detailed descriptions of the exciting options at your disposal, ensuring a memorable experience for your occasion.
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