Sugar Factory - Harmon

Review summary

1. N

   Nicole

   Orange County

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   Made reservation over a week in advance. Made note twice on reservation in notes and when option was provided on app that we were celebrating two birthday’s. The birthdays were never acknowledged, terrible seat in restaurant located next to the nasty bar area where the used cups from all over the restaurant were brought to sit. Service was super slow!!!i have been here many times and for $400 bill for 6 (4 being kids) this was the WORST experience yet. The server was super nice and friendly and was the only reason I did not request a manager while there. Not sure I will return though anytime soon.
   

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2. H

   Heather

   Las Vegas

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had such a fun time! Not only was the food fun, but it was also good!!!! The only negative was the amount of time it took for everything. Our server was also the bartender. But she was amazing and did everything she could!
   

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3. N

   Nick

   Palm Springs

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   Really terrible service and they add a 20% gratuity regardless of party size. Took 15 minutes to see a waiter and another 10 after to get waters. No check in during the middle of the meal. May have just been a result of it being New Year’s Day in Vegas as I’m assuming there were at least a few call outs, but seemingly no impetus to try to do more than the bare minimum. That said, the food was really good and our kids were thrilled with the over the top milk shakes. Would have been a much better experience with just a little bit of the basics.
   

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4. L

   Leah

   VIP

   Calgary

   6 reviews

   3.0

   6 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The milkshakes certainly made our kids smile. Service was slow and the restaurant itself was underwhelming. For the cost of dinner I think I expected something different. We were seated upstairs and I thought the seating layout itself was odd. Fake (non-dairy) whip cream was used on all milkshakes and desserts which is generally something you would see at a much less expensive place.
   

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5. A

   Andrea

   Chicago

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   I think they were possibly understaffed. It took quite a while for anyone to greet us even for drinks, and we did have a reservation. The staff was very lovely when we did get a server. The food was just okay.
   

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6. W

   Whitney

   VIP

   Salt Lake City

   12 reviews

   1.0

   12 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   There is nothing positive to say about the experience. The food and milkshakes were hardly edible, in fact they were gross and expensive for the quality. The restaurant is dirty. The furniture is in poor repair. The candy store, the big attraction is closed for “restocking”. The location is terrible. I would absolutely tell you to put your effort and spend your money elsewhere. 
   

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7. P

   Patrice

   Las Vegas

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   This was a fun place to experience. The exotic drinks are a bit pricy and food was pretty good. Probably won’t go again because of the prices but fun experience….
   

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8. M

   Mindy

   Salt Lake City

   1 review

   3.0

   1 review

   Dined on December 28, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Staff and service were both marginal. Food was marginal. Drinks were marginal. For the price that you are paying for food and drinks it should be phenomenal but it definitely is NOT. I noted on my reservation that it was my daughter’s birthday and they did nothing. My husband ordered a plain drip cup of coffee that came out half full and cold-he asked for a refill and they told him he would have to pay another $7 for a refill. We would not come back as there are other restaurants far superior in the area.
   

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9. CK

   CarolineK

   VIP

   San Diego

   6 reviews

   1.0

   6 reviews

   Dined on December 28, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Super disappointed. The heater was on way too high upstairs and staff said they couldn’t fix it. The bathrooms were worse than a gas station bathroom. Cleaning logs on wall completely blank, no one was tending to the bathrooms at all. Drinks came out after we were done with our food. Food took 40 min. Desserts were quicker but staff served it to us with plastic spoons. The furniture looks abused and old. Very expensive experience for a really poorly managed spot. Ownership needs to audit and make adjustments to staffing/management. I would appreciate a refund on our night there.
   

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10. J

    Jim

    VIP

    Greater Boston

    2 reviews

    2.0

    2 reviews

    Dined on December 27, 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 2

    Typical Vegas. Waitress forgot 2 orders. Meals arrived 20 min apart so we don’t eat as a family.
    

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