Sugar Factory - Foxwoods

Review summary

1. R

   Richard

   New York City

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Both my wife and I had a goblet drink, my kids had milk shakes, and we had really good food. Very good food and drinks. Happy new year!
   

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2. L

   Liz

   VIP

   Greater Boston

   39 reviews

   4.0

   39 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Luckily the food is yummy! We visited Sugar Factory during our stay at Foxwoods. We had made reservations especially because we were not sure if it was going to be super busy with it being the holiday vacation week. Our reservation was for brunch at 11, when they opened up. It was surprising to see that they started to set up opening at 11. I would think if they opened at 11, all the opening stuff would have been set to go. So, we had to wait and there was a line building behind us. The lady, who ended up being our waitress, was at the hostess desk and doing something on the computer, while another employee (possibly the manager) was setting up holiday displays. She said do it later to the hostess and then we were attended to. After we were seated, we enjoyed the holiday menu offered, which had a couple of specialty/holiday themed breakfast items, but we did not receive brunch menu that offered more breakfast items, so we thought they were not available. We all ended up choosing lunch options. The holiday drinks were in fun mugs and delicious but a bit pricy for the size! The gobblers are always fun. The drinks came out quickly, within 10 minutes of us ordering but the food order took so long. When the server came with the tray, we were noticed that our order was incorrect, so before he took it off the tray, we stated that we ordered the chicken sliders and not just tenders. Maybe he grabbed the wrong items. The were soon delivered to our table and were very yummy. Our waitress did come by a couple of times, but we waited chunks of time to get our food and then to get our bill. We are not impatient people but there were only a couple of tables with occupants that the wait should not have been like that. We are hopeful that our next visit will be better, and that the food stays just as delicious!
   

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3. M

   Michael

   New York City

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Open table allowed me to make reservation at 10pm for my sons birthday on Sunday 12/29 at the Foxwoods location but the restaurant closed at that time. Bartender was unbelievably rude and practically threw menus at us ( we came in 20 min early to sit at bar) I was so appalled we got up and left. We will never be returning.
   

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4. H

   Heather

   Connecticut

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   Spent way more time waiting than eating. Waiting to order, waiting on food, waiting to order desert, waiting for desert, waiting for check. I understand they were very busy but felt because I was a small table of 2 I was forgot about
   

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5. K

   Katie

   New York City

   3 reviews

   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   We’ve eaten here several times but last night was disappointing. We sat for 30 minutes before I was able to get the managers attention and ask if someone could help us, and then when a server did come over it took another 30 minutes to get our drinks and an hour to get our food. The food was ok but a little cold. They looked short staffed, and I sympathize but I had made a reservation ahead of time and it made for a disappointing birthday. I was looking forward to having one of their outrageous desserts but didn’t want to wait around more, so we left. Will definitely consider trying another restaurant in the casino before we come back here any time soon.
   

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6. a

   angela

   New York City

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We went for brunch at the end of a bachelorette weekend and the entire experience was just ok.
   

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7. A

   Abel

   Greater Boston

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had an excellent waiter serving us. Very pleasant experience and fun atmosphere. Food was great and filling. Fries are killer.
   

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8. J

   Jeff

   Greater Boston

   1 review

   2.0

   1 review

   Dined on December 22, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Drinks are pretty cool, but very expensive. That’s about it…the food was less than average and the service was very poor even though they weren’t that busy
   

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9. V

   Vincent

   VIP

   Los Angeles

   6 reviews

   5.0

   6 reviews

   Dined on December 20, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was solid, drinks were great and Juice our server was awesome. He was juggling multiple tables early on during their brunch wave and he was amazing, professional, courteous and all around a cool guy.
   

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10. J

    Janie

    New York City

    2 reviews

    4.0

    2 reviews

    Dined on December 14, 2024

    1. Overall 4
    2. Food 1
    3. Service 5
    4. Ambience 5

    7 Eleven is better. I would try sugar factory again however not at Foxwoods. 🚮
    

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