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Sugar Factory - Detroit, Detroit, MI

Sugar Factory - Detroit

2.4
2.4
2202 Reviews
$31 to $50
American

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2 people
7:00 PM
Booked 56 times today
  • Great for creative cocktails
  • Lively
  • Kid-friendly
Guests can expect a one of a kind dining experience at Sugar Factory, with over-the-top entrees, legendary desserts, and Sugar Factory’s famous, celebrity-endorsed smoking candy goblet drinks – plus, photo-worthy decor, and the brand’s signature retail store with floor-to-ceiling candy walls and hundreds of candy options.

PLEASE NOTE SUGAR FACTORY DETROIT DOES NOT ACCEPT GIFT CARDS.
Please reach out to customerservice@sugarfactory.com with any questions.
Thank you
Private dining

Private dining

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Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Hours of operation
    Mon–Thu 11:00 am–11:00 pm Fri, Sat 11:00 am–12:00 am
  • Phone number
    (947) 219-0700
  • Dress code
    Smart Casual
  • Private party facilities
    Thank you for taking the time to review Sugar Factory! We strive to make Sugar Factory a happy and fun place for everyone. If you would like to discuss your experience further, please reference the location visited and email us directly at customerservice@SugarFactory.com We look forward to assisting you.
  • Private party contact
    our Private Dining Coordinator: (947) 219-0700

What 2,202 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

2.4
2.4 based on recent ratings
  • 2.8Food
  • 2.4Service
  • 2.9Ambience
  • 2.2Value

NoiseModerate

Review summary

AI-generated from verified diner reviews
Sugar Factory - Detroit boasts a lively atmosphere, perfect for special occasions. Guests highlight the "amazing experience" and "fun, kind, energetic" staff that make visits memorable. The extensive menu offers unique treats like the Barbie Milkshake and rainbow burgers. While some note service hiccups, the "great location" and "delicious food" are consistent draws. Enjoy a vibrant dining experience with standout desserts and drinks.
2,202 Reviews
  1. Rachel

    Detroit

    11 reviews

    2.0

    11 reviews

    Dined 2 days ago

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 2
    This place is way too expensive and tacky and not clean. Could be cool but it’s not.

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  2. Jill

    Detroit

    2 reviews

    1.0

    2 reviews

    Dined 2 days ago

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 1
    Slow service. Staff putting up decorations during prime time dinner. Took forever to get food as they were having a “staff meeting”. Waitresses walking around with a bag of candy and eating it while on the floor. For the amount we paid for, we expected better service. Chicken was reheated and found a hair in our food. Will never go back.

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  3. Kim

    Chicago

    71 reviews

    3.0

    71 reviews

    Dined 7 days ago

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 2
    My expectation was low based on the reviews. I’d said the experience was fine. Good place for kids to go once for a fun, fancy expensive shake. The place overall looked tattered and dirty. The candy store did not have much stock and was underwhelming. Good, hot French fries and decent tasting, super fun desserts.

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  4. Jasmine

    Fort Lauderdale

    1 review

    1.0

    1 review

    Dined 7 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    I Came to sugar Factory to celebrate my 22nd birthday. reservation was made , when I got there they didn’t have a table to seat us at & once we ended up getting a table we sat for 20 mins because there was no waiter assigned to the table . Our waiter was completely rude, kept explaining she was ready to go & it was the end of her shift. Rushing us . Service was terrible .

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  5. Devonya

    Detroit

    2 reviews

    5.0

    2 reviews

    Dined on January 11, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great first time experience!! My daughter loved the birthday celebration.

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  6. Toiaun

    Detroit

    1 review

    1.0

    1 review

    Dined on January 5, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    It was my birthday I waited 3 hours for my food when the rest of my guest got there food… the food was cold the manager didnt want to accommodate me for one it being my special occasion and I didn’t get my food in a good timeframe. Horrible experience won’t be going back.

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  7. Kayla

    Toledo

    1 review

    1.0

    1 review

    Dined on January 3, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Waited 25 minutes for a server to look at us, couldn’t get them to come back to our table if our lives depended on it. Charged an additional $11 in service fees which I’m still curious about. Don’t go here if you want to be fed or paid attention too. They also automatically will be adding a 20% service fee, so make sure to add that into whatever you’re spending.

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  8. Lakesha

    Detroit

    1 review

    1.0

    1 review

    Dined on January 3, 2025

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 1
    My first time here. They were accommodating with my reservation and also allowed 3 extra people for seating. Waitress even allowed bill splitting. It was my daughter’s birthday but I wasn’t paying for everyone so I appreciated that part. Our waitress was ok. No complaints but also no praises. I order the steak melt. It was horrible. Dry. Not hot maybe like it had been sitting for a bit maybe because it was 13 of us. Some others orders were incorrect. One of our guests order was forgotten so we were done by the time they got their food. But I think they may have been corrected or compensated I’m not sure of the exacts. For the price and hype about this place I guess maybe I expected better tasting food. In my opinion it is over hyped and over priced. I also was told that the waitress complained to the table about the bill splitting because of it interrupting her assisting and cashing out her other customers but that wasn’t stated when she initially agreed to split the bills. I just found that a bit rude also. However I’m not degrading anyone or this business it’s just that I wasn’t satisfied with my experience and I wanted to notate my issues so that if management sees this they may be able to address some things if necessary. Thank you.

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  9. Kelly

    Detroit

    3 reviews

    2.0

    3 reviews

    Dined on January 2, 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2
    Disappointing. Our first time here for a girls evening. Restaurant was not busy, yet we waiting to be seated, to be greeted by our server, for our drinks and food. Food was just ok. Beside the few cute photo areas the restaurant was dirty and in need of some renovations

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  10. Jaime

    Detroit

    1 review

    5.0

    1 review

    Dined on January 2, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Absolutely amazing experience. My 9 year old Daughter Mercedes really wanted to come here and it was perfect for her. Our host was gracious accommodating and welcoming. We had a reservation and was given a wonderful corner booth we couldn’t have been more pleased . In addition to that the menu was overwhelming but with a nice assist from our amazing server she was able to pick out the Barbie Milkshake and rainbow burgers . I can’t say enough of how attentive the server was . We had an amazing daddy daughter date!! We were also able to check out the candy station area and grab some treats on the way out. Strongly recommend 100!! Will definitely return. I hope you get our server and get a chance to meet out wonderful host. Thanks again!!

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FAQs

Sugar Factory - Detroit is rated 2.4 stars by 2202 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people
7:00 PM
Booked 56 times today
Google Map for Sugar Factory - Detroit

45 Monroe St., Detroit, MI 48226

Additional information

  • Neighborhood
    Detroit
  • Hours of operation
    Mon–Thu 11:00 am–11:00 pm Fri, Sat 11:00 am–12:00 am
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Dining style
    Casual Dining
  • Dress code
    Smart Casual
  • Parking details
    None
  • Additional
    Bar/Lounge, Beer, Cocktails, Full Bar, Late Night, Weekend Brunch, Wine
  • Phone number
    (947) 219-0700
  • Private party facilities
    Thank you for taking the time to review Sugar Factory! We strive to make Sugar Factory a happy and fun place for everyone. If you would like to discuss your experience further, please reference the location visited and email us directly at customerservice@SugarFactory.com We look forward to assisting you.
  • Private party contact
    our Private Dining Coordinator: (947) 219-0700
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  • Terms of Use
  • Cookies and Interest-Based Ads
  • Cookie Preferences
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