Sugar Factory - Detroit

Sugar Factory - Detroit reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. OT

   OpenTable Diner

   Detroit2 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   Place was uncomfortably loud. Dirty floors, not well kept.
   

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2. OT

   OpenTable Diner

   Detroit1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   I took my 9-year-old for a special girl’s day. The place is totally overrated and I can tell the draw is to take instagram shots of the milkshakes. We waited an hour for our food which was incorrect and missing condiments and side dishes. The restaurant wasn’t even busy. The table was sticky and all of the silverware was spotty and not very clean looking. We probably saw our waitress twice throughout the meal. When the bill came it had a 20% “service fee” added. When I asked about it I was told that it was a tip that went into a general pot for all the servers to split. My waitress encouraged me to “add a tip just for me”. lol honestly with how terrible the service was (especially for the price of everything) I wasn’t even planning 20%. I wouldn’t recommend this restaurant unless they step up their service by a lot.
   

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3. J

   Jennifer

   Naples15 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We were celebrating a 21st birthday. We arrived 10 minutes late from our reservations (and I called) - but were not seated until 25 minutes after we arrived. After about 30 minutes our waitress finally took our orders - we were just there for drinks. after an hour of no drinks and the music being so loud you couldn't hear the person next to you - we cancelled our order and left. They were understaffed - the managers and hostesses didn't jump in behind the bar and start helping. Cute place, but not for the faint of heart.
   

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4. T

   Tea

   Detroit1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   The service was terrible. I asked our server for barbecue sauce and she came back with empty cups. There was no barbecue sauce at the table, by the way. She didn’t give us napkins. I had to ask another server. Train your servers better. I knew I shouldn’t have came when I heard a young man passed away there anyway. I just wanted to see what Sugar Factory was about. I should have listened to the others.
   

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5. OT

   OpenTable Diner

   San Antonio1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   This was my second time visiting, and I was really disappointed. The atmosphere has completely changed, and the service was awful. Our waiter was nowhere to be found, and I constantly had to try to get his attention. Overall, a very poor experience—definitely won’t be coming back.
   

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6. MM

   MeganM VIP

   Detroit5 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Staff was amazing Food is normal Vibes are wonderful
   

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7. OT

   OpenTable Diner

   Detroit3 reviews

   2.0

   Dined on March 9, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   The hostesses were welcoming and friendly. But the fact that I walked in and was told they were only accepting reservations, only to go into the lobby, go on open table, and be able to rsvp for 10 minutes later was crazy. An experienced hostess gauges the seating and current reservations, and moves accordingly. I understand if that was the operating rule for the day but there were quite a few empty tables. Hostesses are just as important as servers and the food. I would’ve suggested to a customer to go online - not just turn money and another opportunity to bring more customers in away. Hostesses earn tips too. And then when I asked about it, the response was just, “We didn’t know there were reservations on open table”. I would’ve sprinkled in a “my apologies” or some type of acknowledgment or reassurance that you would be sure to keep that in mind for the future. An experienced hostess knows what’s going on at all times - either from seeking the info themselves or getting a rundown from mgmt. Speaking of which, the restroom was HORRID. It looked as if no one stepped foot in there since 7am. There was trash on the floor, two stalls filled with tissue, and the sink was nasty. Mgmt should ensure it is cleaned every hour - even if they have to get in the field with their team themselves. The music was very loud but that’s probably the vibe. It didn’t bother me at all. The food was great and reasonably priced. I was actually impressed. The drink prices were insane though. For those prices you should be able to keep the glass. My server Nicole B was AMAZING. She was super nice, cheerful, accommodating, and made the overall experience better. I would go back next week if I could walk straight in to her section and not have to use the restroom. But I probably won’t be back anytime soon.
   

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8. OT

   OpenTable Diner

   Detroit1 review

   1.0

   Dined on March 9, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   I was not impressed walking in the door the pictures and videos has to be from another location out of state somewhere where the staff cared about their guests walking in the door the lil young chicks at the door had attitudes waited to be seated had reservations and still had to wait a long time to be seated and when we did sit down they sat a party of 15 in a corner by the dirty bathroom and our waiter was (MALLY) Horrible it was like he was on some kid of drugs or something he threw our straws on the table and nothing I wanted to eat they had and when I say nothing I wanted eat they didn’t have it was just horrible and if u asked him for something simple as napkins he didn’t bring them it was as if we had to share the one napkin that was on the plate, half the party had silverware the other half didn’t and when they did get they food they still had to wait after they waited almost ah hour for the food they waited an additional 20 minutes just for silverware on a plate And when I asked to speak to Ashley W the person I spoke to on the phone and planned and ordered with over the phone she wasn’t available neither was anything I added on to my reservation However I can say when I talked to the manager about my service and told him that I was disappointed and that was the worst service ever had at a restaurant he apologized and offered me a gift for my inconvenience and I got the bill they didn’t take the $200 off and I tried to tell the high waiter he just walked away I swear the 20% gratuity that’s added on is smart because half if them waiters especially the waiter we had (Mally) did deserve not one red cent Sugar factory Need to do a reboot and start over and do a mass hiring event or shut the place down AVOID this place is OVERRATED OVERPRICED AND SERVICE IS HORRIBLE
   

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9. K

   Kevin VIP

   Detroit1 review

   3.0

   Dined on March 3, 2025

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 5

   Foot is horrible. Pizza was bad. Haven’t had a good meal yet. Burgers are bad as well.
   

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10. J

    Jenni

    Detroit1 review

    1.0

    Dined on March 2, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    I feel it is overly priced. The food was gross I got the steak teriyaki and it was like beef jerky. My daughter got the shrimp scampi just ate the shrimp the rest she didn't like. The shakes yes looked nice but my 10 &11yr old said they tasted like mcdonalds shakes and the donuts on the volcano brownie was hard as a rock. They didn't even want to take them home. The ladys Bathroom was gross had a leak under sink and pooling on the floor. Soap dispenser was broken and just setting on the counter. And felt like the staff was nice but not attentive. Won't be going back and my 10yr old was there for her bday and wa so disappointed. Bought the candy and it was stale.
    

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