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Sugar Factory - Chicago River North, Chicago, IL

Sugar Factory - Chicago River North

3.9
3.9
4786 Reviews
$30 and under
American

Make a reservation

2 people
7:00 PM
Booked 42 times today
  • Charming
  • Great for creative cocktails
  • Lively
Sugar Factory American Brasserie is bringing something SWEET to Chicago’s famed River North area, just off the mag mile. Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers, steaks and shakes, all available throughout the day. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, Smoking Goblet Cocktails, Candy-Infused Martinis, and the one-and-only King Kong Sundae. Please dine with us and let Sugar Factory deliver an unforgettable guest experience.

A 20% Service Fee will be added to every check. This goes to the service staff, and no extra tip is expected. Also please beware that we have limited booth seating, there is no guarantee that you will be sat at a booth.

We will have special holiday hours December 20th to Jan 2nd. We will open everyday at Noon and close at 11pm. Last seating is at 9:45pm.
Private dining

Private dining

Book your next event with us

View details

Additional information

  • Dining style
    Casual Elegant
  • Price
    $30 and under
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Hours of operation
    Mon–Fri 4:00 pm–11:00 pm Sat, Sun 11:00 am–11:00 pm
  • Phone number
    (312) 946-2002
  • Website
    https://sf4.sugarfactory.com/river-north-il
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Business Casual
  • Executive chef
    Pedro Delgado
  • Private party facilities
    Whether celebrating a special occasion with family and friends or hosting a corporate event, Sugar Factory - Chicago River North can accommodate all of your special event needs.
  • Private party contact
    chicagoparties@sugarfactory.com: (773) 598-8026
  • Location
    55 E Grand Avenue, Chicago, IL 60611
  • Neighborhood
    River North (Chicago)
  • Cross street
    Rush Street
  • Parking details
    There is valet parking available on both the southeast and northwest corners of Rush Street at the intersection of Grand & Rush.
  • Public transit
    Red Line Grand stop
  • Additional
    Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch

Menu

View menu on restaurant's website

What 4,786 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.9
3.9 based on recent ratings
  • 3.8Food
  • 4.1Service
  • 4.1Ambience
  • 3.4Value

Noise • Moderate

Review summary

AI-generated from verified diner reviews
Sugar Factory in Chicago River North offers a vibrant atmosphere perfect for celebrations, especially for kids. Known for "great service" and "exciting desserts," it creates memorable experiences with its fun, unique menu. While some find the food "overpriced," the playful setting and attentive staff, like Alex and Keyla, make it a delightful visit.

4,786 Reviews

  1. Tiffany

    Chicago

    1 review

    3.0

    1 review

    Dined 7 days ago

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3
    Waiter took his time to check in us , food was served and had to wait for silverware. Asked several times for sheese and sour cream .

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  2. Willie

    Chicago

    2 reviews

    1.0

    2 reviews

    Dined on December 8, 2024

    1. Overall 1
    2. Food 1
    3. Service 5
    4. Ambience 2
    Overpriced disgusting food but the service was great

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  3. Amberle

    Chicago

    2 reviews

    2.0

    2 reviews

    Dined on December 7, 2024

    1. Overall 2
    2. Food 5
    3. Service 2
    4. Ambience 2
    Didn’t love the vibe. Service started out very slow. Dirty dishes sat on our table for awhile afterwards. Not cheap dinner either!!

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  4. Ashley

    Indiana

    1 review

    5.0

    1 review

    Dined on December 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Wonderful experience!! The server was perfect. The food was good and the drinks were nice!!

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  5. Breanne

    Milwaukee

    2 reviews

    3.0

    2 reviews

    Dined on December 1, 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 5
    I wish it was like the others, I went for the experience of what I was told and it wasn’t like that. Other than that it was fun.

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  6. Kristin

    Chicago

    2 reviews

    2.0

    2 reviews

    Dined on November 30, 2024

    1. Overall 2
    2. Food 2
    3. Service 5
    4. Ambience 4
    This would be a great place for a family with kids. However, it’s quite expensive and the food is only so-so. I’m sure kids love it though.

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  7. Kerensa

    Tampa

    2 reviews

    5.0

    2 reviews

    Dined on November 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Always have a memorable experience! Staff was amazing. Service excellent. Food and drinks were great.

    Is this helpful?

  8. Dr. Richard

    St. Louis

    2 reviews

    5.0

    2 reviews

    Dined on November 17, 2024

    1. Overall 5
    2. Food 5
    3. Service 3
    4. Ambience 3
    Seating could be better. Adults were given tables , while kids were given booths.

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  9. Keith

    Northern MI

    1 review

    1.0

    1 review

    Dined on November 17, 2024

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 2
    We arrived to a half empty restaurant with a totally empty bar 1 hour and 10 minutes early to our reservation time. We were told the would get us in around 30 minutes early. We had 3 in our party. Because one was 18 y/o we could not sit at the empty bar and had to sit a two separate tables in the lobby area to wait. The other option to wait was the mall upstairs across the street. At 6pm we were put off about being seated early as the lobby had filled up with late arrivals to their reservations and walk in. We were told to wait across the street. That might be reasonable if we didn’t have to turn around bd come right back with in 30 minutes. Had they said they would keep our original time, we would have waited across the street. We were seated at a set set table with red food smears filling one third of the surface. After asking twice to have it cleaned-10 minutes apart, a different server wiped the table clean. We ordered 3 entres, half way through I found a tiny grub/worm on my steak. They were gracious in comping our dinner for the grub. They then gave me a choice of replacement food to go and comped our desert, fondu which was good. The food was good, the tables need to be buffed out they are water and food stained and scratched. More searing in the entry for people who can’t stand or sit on hard stools. Better communication from the hostesses. The birthday experience is exciting, but I’m certain I’ve lost a bit of hearing from the concert level volume of the full surprise song. The candy is mostly movie candy. Nothing novel or unique. This was the Chicago location. The traffic was the worst it could possibly be on a Saturday night and I half expected someone to start shooting so much horn was going off among cars. Parking for the restaurant was 30+dollars. Our server was gracious and apologetic, still made our dinner pleasant and we still tipped her well.

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  10. Melissa

    Chicago

    4 reviews

    1.0

    4 reviews

    Dined on November 16, 2024

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 3
    Not worth the money. Bathrooms and booths are disgusting, and the food is over priced bland and disgusting, drinks are watered down and overpriced.

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FAQs

Sugar Factory - Chicago River North is rated 3.9 stars by 4786 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people
7:00 PM
Booked 42 times today
Google Map for Sugar Factory - Chicago River North

55 E Grand Avenue, Chicago, IL 60611

Additional information

  • Cross street
    Rush Street
  • Neighborhood
    River North (Chicago)
  • Hours of operation
    Mon–Fri 4:00 pm–11:00 pm Sat, Sun 11:00 am–11:00 pm
  • Price
    $30 and under
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Dining style
    Casual Elegant
  • Dress code
    Business Casual
  • Parking details
    There is valet parking available on both the southeast and northwest corners of Rush Street at the intersection of Grand & Rush.
  • Public transit
    Red Line Grand stop
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Executive chef
    Pedro Delgado
  • Additional
    Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch
  • Website
    https://sf4.sugarfactory.com/river-north-il
  • Phone number
    (312) 946-2002
  • Private party facilities
    Whether celebrating a special occasion with family and friends or hosting a corporate event, Sugar Factory - Chicago River North can accommodate all of your special event needs.
  • Private party contact
    chicagoparties@sugarfactory.com: (773) 598-8026
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