STK Rooftop Steakhouse & Bar

Review summary

1. S

   Stuart

   Norfolk/Suffolk

   6 reviews

   vip
   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was superb and the service was excellent. Our waitress had notably good knowledge of the menu and was very engaging. Highly recommended.
   

   • 
   • 

   Is this helpful?

   Report
2. S

   Sharon

   London

   3 reviews

   3.0

   3 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   I’m used to STK being an exclusive and high end place to dine. I have been to many branches of STK and found Stratford branch overly busy. It felt like a market place. Staff and customers were constantly pushing through tables and nudging our chairs. We requested to be moved which was much appreciated. It seemed to be offering a club vibe more than a fine dining experience. The food was great. More attention needs to emphasised on cleanliness and etiquette, rather than getting patrons through the door. Please do consider refining the experience. Thank you.
   

   STK Rooftop Steakhouse & BarResponded 2 days ago

   Dear Sharon, Thank you for taking the time to share your feedback. We truly value your input and are sorry to hear that your experience at STK Stratford didn’t align with the high-end atmosphere you’ve come to expect from our brand. We appreciate you bringing the issue of the busy environment and service disruptions to our attention. We’re committed to refining the dining experience and will ensure that both cleanliness and etiquette are prioritized, alongside a seamless atmosphere. We’re pleased to hear you enjoyed the food, and we hope to provide a more refined experience on your next visit. Thank you again for your valuable feedback. Best regards, STK Stratford Team
   

   Is this helpful?

   Report
3. T

   Temi

   London

   21 reviews

   4.0

   21 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Afterhours fun though could have a better vibe for a Friday night; DJ was dull. In addition bottomless drinks was abruptly ended, a courtesy notification would have been appreciated.
   

   STK Rooftop Steakhouse & BarResponded 2 days ago

   Dear Temi, Thank you for sharing your feedback. We’re glad you joined us for after-hours fun, but we’re sorry to hear the vibe didn’t meet your expectations. We’ll take your comments about the DJ and the bottomless drinks notification into consideration as we strive to improve our guest experience. We appreciate your input and hope to welcome you back for a more enjoyable evening soon! Best regards, STK Stratford Team
   

   Is this helpful?

   Report
4. H

   Harriet

   London

   1 review

   5.0

   1 review

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely place. Staff are very friendly. Left some items behind and they actually called me. I thought that was absolutely amazing. I’ll definitely go again. Food was amazing too.
   

   STK Rooftop Steakhouse & BarResponded on November 19, 2024

   Dear Harrie, Thank you for your wonderful feedback! We're delighted to hear you enjoyed your visit and that our team could assist in reuniting you with your belongings. It’s great to know you found our staff friendly and the food amazing. We can’t wait to welcome you back again soon for another fantastic experience! Best regards, STK Rooftop Team
   

   Is this helpful?

   Report
5. T

   Teeeeeeeeeeeeeeeeeeeeeee

   London

   6 reviews

   4.0

   6 reviews

   Dined on November 16, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Great service. Lovely venue. Food was alright (set menu) but overpriced. Drinks were nice, but the cocktails were on the expensive side.
   

   STK Rooftop Steakhouse & BarResponded on November 17, 2024

   Dear Guest Thank you for taking the time to share your experience with us. We’re pleased to hear you enjoyed the service, atmosphere, and drinks during your visit. However, we’re sorry to hear that the set menu didn’t fully meet your expectations and that you found the pricing higher than anticipated. Your feedback is very valuable to us, and we’ll use it to review and improve where we can. We hope to welcome you back again for a visit that exceeds your expectations. Warm regards, STK Rooftop Team
   

   Is this helpful?

   Report
6. A

   Alexsandra

   London

   3 reviews

   3.0

   3 reviews

   Dined on November 15, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Our waiter Juan was amazing, food wasn't the best the mini burgers was dry and the bun was hard like it was stale! steak was ok but the sauce was terrible. wouldn't go back for the food not worth it
   

   STK Rooftop Steakhouse & BarResponded on November 19, 2024

   Dear Alexsandra, Thank you for taking the time to share your feedback with us. While we’re thrilled to hear that Juan provided amazing service, we’re disappointed to learn that the food did not meet your expectations. Your comments regarding the mini burgers and steak sauce are very concerning, and we’ll be addressing these issues with our kitchen team to ensure improvements are made. We value your feedback as it helps us improve, and we’d love the opportunity to welcome you back in the future for a much better experience. Best regards, STK Rooftop Team
   

   Is this helpful?

   Report
7. B

   Breezy

   London

   1 review

   5.0

   1 review

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice food and great customer service. Good music too
   

   • 
   • 

   STK Rooftop Steakhouse & BarResponded on November 16, 2024

   Dear Breezy Thank you for taking the time to share your experience! We’re delighted to hear that you enjoyed the food, customer service, and our vibrant music. Creating a memorable atmosphere is what we strive for, and it’s wonderful to know we hit the mark. We look forward to welcoming you back to STK soon! Warm regards, STK Rooftop Team
   

   Is this helpful?

   Report
8. R

   Richmond

   London

   1 review

   4.0

   1 review

   Dined on November 13, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The waiter was very professional, everything was good except the background music, it was kinna loud
   

   STK Rooftop Steakhouse & BarResponded on November 14, 2024

   Dear Richmond, Thank you for sharing your experience with us. We're pleased to hear you appreciated the professionalism of our team. We apologize if the background music was a bit loud for your liking – we’ll certainly keep this feedback in mind to ensure a more balanced ambiance in the future. We hope to welcome you back soon for an even better experience! Best regards, STK Rooftop Team
   

   Is this helpful?

   Report
9. n

   nicole

   London

   1 review

   2.0

   1 review

   Dined on November 10, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Long waiting times to come to the table some staff have a really bad attitude my own waiter was really nice but everyone else when k asked for anything it seemed to much complementary Brad was amazing
   

   STK Rooftop Steakhouse & BarResponded on November 12, 2024

   Dear Nicole Thank you for sharing your experience with us. We're truly sorry for the delays and any less-than-welcoming interactions with other team members. Providing a warm and attentive experience is important to us, and we appreciate your feedback as it helps us to improve. We hope to have the chance to welcome you back and give you a flawless experience from start to finish. Warm regards, STK Rooftop Team
   

   Is this helpful?

   Report
10. S

    S

    London

    66 reviews

    vip
    5.0

    66 reviews

    Dined on November 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing experience having the Sunday Roast. Great value for money and the service was excellent.
    

    STK Rooftop Steakhouse & BarResponded on November 12, 2024

    Dear Guest Thank you for joining us for Sunday Roast and for taking the time to share your experience! We’re thrilled to hear you enjoyed the meal and found it to be great value. It’s also wonderful to know our team provided excellent service—I'll make sure to pass along your kind words. We look forward to welcoming you back to STK soon for more memorable experiences! Warm regards, STK Rooftop Team
    

    Is this helpful?

    Report