Sticks'n'Sushi - Chelsea

Review summary

1. J

   Jack

   London

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   A mixed evening at Sticks’n’sushi. For the positives, the food was fantastic, our servers were lovely and the manager who dealt with our issue was incredibly professional and courteous. The venue is in a great location and the atmosphere in the restaurant is modern with a traditional feel. The negatives: Having requested to move from our original table that we were seated at, there was then a bit of musical chairs where they moved us again having by then settled in. Once seated, our servers were prompt in taking our order and delivering drinks. We were pushed for time as we had a show to attend and after 50 mins with no food delivered and other later arriving tables already eating, we made mention to the server who said there had been a system issue which meant our food had never been ordered. Our food was then prioritised and we had to scoff our meal in 10 mins before leaving for the show. This understandably was a shame as the sushi was outstanding and we’ll be sure to return to enjoy the moment without time pressure! I made mention of our poor service to our server and she asked a manager to come and see us. The manager was lovely and sorted out our concerns. Would recommend a visit
   

   Is this helpful?

   Report
2. J

   Janne

   London

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Beautiful surroundings and good food but non existent service. Took 20 min to get water on the table and the food stood ready on the counter for 25 min before someone showed up and took it to the table. No one cleared the table. At the end we went to the bar to pay. Never got the chance to order dessert. No one ever came to the table for us or the other tables nearby. The other guests left too, and we all met up at the corner ice cream bar for dessert
   

   Sticks'n'Sushi - ChelseaResponded 4 days ago

   Hi Janne, Thank you for your feedback. We sincerely apologise for the service issues you experienced during your visit. This is not the standard we strive for, and we understand how frustrating it must have been to wait for water, food, and table service. We'll address these concerns with the team to ensure better service in the future. We appreciate you bringing this to our attention and hope you'll consider giving us another chance to provide a more seamless experience next time. Kind regards Sticks'n'Sushi Chelsea
   

   Is this helpful?

   Report
3. S

   Susan

   London

   2 reviews

   5.0

   2 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful staff and atmosphere. Everyone knows the menu and can advise accordingly
   

   Sticks'n'Sushi - ChelseaResponded 4 days ago

   Hi Susan, Thank you for your lovely feedback! We're thrilled to hear that you enjoyed the staff and atmosphere, and that our team was able to assist you with the menu. We look forward to welcoming you back for another great experience. Best wishes Sticks'n'Sushi Chelsea
   

   Is this helpful?

   Report
4. S

   Salma

   London

   1 review

   1.0

   1 review

   Dined on December 1, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Worst sticks and sushi service in Chelsea tonight. Never going again
   

   Sticks'n'Sushi - ChelseaResponded on December 5, 2024

   Hi Salma, We’re sorry to hear about your disappointing experience with us. This is not the level of service we strive to provide, and we would love the opportunity to understand what went wrong and make things right. Please feel free to contact us directly so we can address your concerns. Thank you for your feedback, and we hope to hear from you soon. Best wishes Sticks'n'Sushi Chelsea
   

   Is this helpful?

   Report
5. M

   Michele

   London

   17 reviews

   5.0

   17 reviews

   Dined on November 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had an amazing experience at this place! The food was absolutely excellent, and the service was top-notch. Everything exceeded my expectations, and I truly recommend this restaurant to anyone looking for a fantastic dining experience.
   

   Sticks'n'Sushi - ChelseaResponded on November 28, 2024

   Hi Michele, Thank you so much for your wonderful feedback! We're thrilled to hear that both the food and service exceeded your expectations. It's always our goal to provide an exceptional dining experience, and we're so glad you enjoyed your time with us. We truly appreciate your recommendation and look forward to welcoming you back soon. Best wishes Sticks'n'Sushi Chelsea
   

   Is this helpful?

   Report
6. d

   domenico

   London

   23 reviews

   5.0

   23 reviews

   Dined on November 11, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Always fun to go back to our regular restaurant. Food is always excellent we cannot wait to try new things every time.
   

   Sticks'n'Sushi - ChelseaResponded on November 22, 2024

   Hi Domenico, Thank you for your kind words. We're so glad to hear you enjoy your visits and that the food continues to meet your expectations. We're excited for you to try even more new dishes on your next visit. See you again soon. Best wishes Sticks'n'Sushi Chelsea
   

   Is this helpful?

   Report
7. M

   Mehmet Serhan

   Houston

   23 reviews

   vip
   4.0

   23 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Overall food is great as always but service was lacking. We were seated in an area that we didn't book and getting attention took time. Please don't ruin this place - enjoy coming here.
   

   Is this helpful?

   Report
8. K

   Kimberly

   London

   11 reviews

   1.0

   11 reviews

   Dined on November 9, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Took my friend for his birthday, but waiters seemed very annoyed having to serve us and wasn’t the best atmosphere
   

   Sticks'n'Sushi - ChelseaResponded on November 22, 2024

   Hi Kimberly, Thank you for sharing your feedback. We’re sorry to hear your experience didn’t meet your expectations, especially on such a special occasion. We strive to provide excellent service and a welcoming atmosphere, and we’ll be sure to address this with our team. We hope you'll give us another chance to make it right on your next visit. Best wishes Sticks'n'Sushi Chelsea
   

   Is this helpful?

   Report
9. M

   Monica

   London

   2 reviews

   3.0

   2 reviews

   Dined on November 3, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The food is okay but nothing to write home about. A lot of it is panko coated and it loses its taste. The service was good and attentive. We could have done with being told we were ordering quite a lot of food (which we ate! :-) ) There is a big but. They don’t seem to have cooker hoods! We ate at the sushi bar and the smoke and the smell was uncomfortable, and we weren’t even right by by the kitchen area but the drinks area. We smelled as if we had been fried ourselves! We had to wash every item of clothing including our coats when we got home! That needs addressing, we will not go back. We paid £140 and ate quite a bit, a bundle for two and another dish. We didn’t go hungry! Tap water..
   

   Is this helpful?

   Report
10. C

    Christina

    London

    3 reviews

    3.0

    3 reviews

    Dined on November 3, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 2

    Food was good as usual! Service was super slow today. Not sure if it was because they did not have enough staff or because they were all fairly new, however they were not very attentive.
    

    Is this helpful?

    Report