Sticks'n'Sushi - Chelsea

Review summary

1. d

   domenico

   London

   23 reviews

   5.0

   23 reviews

   Dined on November 11, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Always fun to go back to our regular restaurant. Food is always excellent we cannot wait to try new things every time.
   

   Sticks'n'Sushi - ChelseaResponded 2 days ago

   Hi Domenico, Thank you for your kind words. We're so glad to hear you enjoy your visits and that the food continues to meet your expectations. We're excited for you to try even more new dishes on your next visit. See you again soon. Best wishes Sticks'n'Sushi Chelsea
   

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2. M

   Mehmet Serhan

   Houston

   23 reviews

   vip
   4.0

   23 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Overall food is great as always but service was lacking. We were seated in an area that we didn't book and getting attention took time. Please don't ruin this place - enjoy coming here.
   

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3. K

   Kimberly

   London

   10 reviews

   1.0

   10 reviews

   Dined on November 9, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Took my friend for his birthday, but waiters seemed very annoyed having to serve us and wasn’t the best atmosphere
   

   Sticks'n'Sushi - ChelseaResponded 2 days ago

   Hi Kimberly, Thank you for sharing your feedback. We’re sorry to hear your experience didn’t meet your expectations, especially on such a special occasion. We strive to provide excellent service and a welcoming atmosphere, and we’ll be sure to address this with our team. We hope you'll give us another chance to make it right on your next visit. Best wishes Sticks'n'Sushi Chelsea
   

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4. M

   Monica

   London

   2 reviews

   3.0

   2 reviews

   Dined on November 3, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The food is okay but nothing to write home about. A lot of it is panko coated and it loses its taste. The service was good and attentive. We could have done with being told we were ordering quite a lot of food (which we ate! :-) ) There is a big but. They don’t seem to have cooker hoods! We ate at the sushi bar and the smoke and the smell was uncomfortable, and we weren’t even right by by the kitchen area but the drinks area. We smelled as if we had been fried ourselves! We had to wash every item of clothing including our coats when we got home! That needs addressing, we will not go back. We paid £140 and ate quite a bit, a bundle for two and another dish. We didn’t go hungry! Tap water..
   

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5. C

   Christina

   London

   3 reviews

   3.0

   3 reviews

   Dined on November 3, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Food was good as usual! Service was super slow today. Not sure if it was because they did not have enough staff or because they were all fairly new, however they were not very attentive.
   

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6. A

   Alexander

   London

   1 review

   1.0

   1 review

   Dined on November 2, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   We had a small private celebration but the service was disappointing. Order was not taken for 20 minutes, when food arrived table was not ready yet, and drinks arrived after the first food was served.
   

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7. c

   corina

   London

   1 review

   4.0

   1 review

   Dined on November 2, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Everything was very good, aleays a good destination for sushi
   

   Sticks'n'Sushi - ChelseaResponded on November 8, 2024

   Hi Corina, Thank you for your review. We are delighted to hear you love our sushi and had a nice experience. We look forward to seeing you again soon. All the best Sticks'n'Sushi Chelsea
   

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8. J

   John

   New York City

   1 review

   4.0

   1 review

   Dined on November 1, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food and menu. Server was great. Host stand could use some work. Long queue ahead of being seated. Will return!
   

   Sticks'n'Sushi - ChelseaResponded on November 8, 2024

   Hi John, Thank you for your feedback! We're glad to hear you enjoyed the food, menu, and service. We appreciate your note on the host stand and will work on improving the seating process. We look forward to welcoming you back soon. Best wishes Sticks'n'Sushi Chelsea
   

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9. G

   Greti

   London

   7 reviews

   3.0

   7 reviews

   Dined on October 29, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   They changed the menu so very hard to understand and order dishes. I had asked for a window table but they took us upstairs without window table. Loud noise. Also they didn’t leave us water on the table and managed to have two glasses over the whole dinner when I was getting the waiter and ordered a roll where they put 1mm of avocado for 18£ I would really expect much more
   

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10. V

    Vera

    London

    4 reviews

    3.0

    4 reviews

    Dined on October 26, 2024

    1. Overall 3
    2. Food 5
    3. Service 1
    4. Ambience 3

    Extremely slow and disorganised service. Forgot about part of our order for 45 minutes, didn’t apologise and charged full price. And added service charge for the bill. Lots confused waiters who are not familiar with the inventory.
    

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