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Soul Shack Bar and Grill, Cedar Hill, TX

Soul Shack Bar and Grill

3.8
3.8
39 Reviews
$31 to $50
Soul food

Make a reservation

2 people
7:00 PM

Select a time

Booked 90 times today
  • Fancy
  • Good for special occasions
  • Charming
Welcome to Soul Shack, where soul food meets an unforgettable dining experience! Starting in Chicago and expanding to Texas, we blend tradition with modern flair, creating a beloved destination for food lovers.

Our retro, time-travel-inspired theme takes you through soulful music eras, paired with nightly live performances that set the perfect vibe.

Voted Best Soul Food in Illinois four years running, we’ve served over 1 million soul rolls and countless other classics like fried chicken, creamy mac & cheese, and buttery cornbread.

Book your table today and discover why Soul Shack is a legend in the making!

Order delivery or takeout

Additional information

  • Dining style
    Fine Dining
  • Price
    $31 to $50
  • Cuisines
    Soul food
  • Hours of operation
    Mon–Thu, Sun 4:00 pm–10:00 pm Sat 7:00 pm–12:00 am
  • Phone number
    (972) 637-3145
  • Dress code
    Business Casual

What 39 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.8
3.8 based on recent ratings
  • 3.9Food
  • 3.8Service
  • 4.4Ambience
  • 3.6Value

NoiseModerate

39 Reviews
  1. Devedra

    Washington DC

    2 reviews

    3.0

    2 reviews

    Dined today

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 5
    I believe this restaurant has potential the food is excellent however the customer service could improve. When we ordered we didn’t get our drinks until after our food was served. And it took about a hour just to tab out. Again food was good however customer service has room for improvement.

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  2. Carmen

    VIP

    Dallas

    21 reviews

    3.0

    21 reviews

    Dined 1 day ago

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 4
    Customer service is most important to me when visiting an establishment. Our reservation was at 6:30 but we didn’t arrive until 6:39 because we couldn’t find it (it’s across from Forever 21). We checked in but there were still parties waiting. I told the hostess we were sitting at the bar waiting. We sat at the bar and it hadn’t been cleaned nor were we greeted for 10 mins. 45 minutes later, we are still waiting but noticed people after us being seated. So I went over to find out what was going on and apparently they removed us from the reservations list because we sat at the bar when I told them several times we were waiting at the bar. The manager came and talked to us and got us seated. We ordered and 5 mins later, food came to our table that wasn’t ours. We then see our food coming out but he didn’t know where to take it🤦🏽‍♀️. I had to flag them down. The food was delicious but I probably won’t go back until they have worked out their kinks. I believe once they fix the seating and customer service, it’s going to be a great restaurant.

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  3. Janice

    Louisville

    1 review

    4.0

    1 review

    Dined 1 day ago

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5
    Everything was Great except the reservation wait time 6 people signing up for the same time is ridiculous but other then that everything was great

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  4. Tekeya

    Dallas

    1 review

    3.0

    1 review

    Dined 1 day ago

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3
    Reservations were made but you still have to wait 30 minutes or longer to be seated while they clean. There were a lot of young waiters, which played a big part in the service. They weren’t taking items from tables. We had full tables where plates and glasses were piled up. Orders were wrong or not placed, or they weren’t placed correctly. Certain food and drink items weren’t good..

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  5. OpenTable Diner

    Dallas

    3 reviews

    5.0

    3 reviews

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    drinks was a little pricey but the food was delicious and reasonable I would definitely go back just make sure you have a reservation

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  6. Chloe

    Dallas

    1 review

    2.0

    1 review

    Dined 2 days ago

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 4
    I unfortunately didn’t have the best experience during my visit. I made my reservation 2 weeks ahead thru open table and when I arrived, my reservation wasn’t found (I do understand this could’ve been attributed to OpenTable directly & not the restaurant). We waited about 10-15 minutes after being seated before the waitress arrived. The waitress was very friendly, however I noticed other staff was dancing to the music playing in the restaurant, rather than working. When our waitress arrived, we placed an order for cocktails and the souls rolls as an appetizer. It took nearly 20 minutes for the bartender to make our drinks after our waitress submitted our order. We were seated within eye view of the bartender, who made NO drinks since our order was placed. After 30 minutes, our appetizer arrived on a dirty plate. Shortly after, our main courses arrived separately & approximately 20 minutes apart from each other….at which I requested to have my food packaged to go. I ordered the short ribs and my boyfriend ordered the stuffed chicken, which was UNDERCOOKED. Due to a food safety concern, thankfully the waitress removed the stuffed chicken from our tab. I understand this restaurant is fairly new & I see the vision, however it’s poorly executed. The food is mediocre and overpriced. The service (aside from our waitress) is lackluster & doesn’t coordinate well with the “upscale” atmosphere of the restaurant.

    1 person found this helpful

  7. Domonique

    Dallas

    1 review

    5.0

    1 review

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5
    Great place. The food was amazing. I had the short ribs with garlic mashed potatoes and the soul rolls. The lemon drop flight wasn't a joke. 10/10.

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  8. Reign

    Philadelphia

    5 reviews

    1.0

    5 reviews

    Dined 2 days ago

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1
    The only positive part of my experience was the two hostesses—the older lady and the young girl at the door. My dinner reservation was for 8:45 PM, but I was running late. I tried calling the restaurant more than four times between 8:10 and 8:55, but no one answered. In fact, the phone sounded like a personal cell phone. When I arrived, I asked the hostess why no one was answering the restaurant’s phone. She apologized and asked if I had a reservation. I explained that I had been calling because of the 15-minute grace period, and she reassured me that I was well within the time limit. She then asked the older hostess to assist me. This hostess, who seemed to be the head hostess, had a great attitude and was very professional. She listened to my request to be seated away from the door and honored it. Throughout my visit, she checked on me multiple times and noticed that I was dining alone. Unfortunately, my actual server was not as attentive. She frequently checked on couples around me but barely paid attention to me. When my meal arrived—five lamb chops and a small scoop of mashed potatoes for $38—the plate was covered in red seasoning. I couldn’t fully enjoy my food because I was afraid of staining my blazer. I took two bites and asked for a to-go box. The mashed potatoes were gone in about three bites. While the lamb chops tasted good, they definitely weren’t worth $38 for five small pieces and a tiny portion of mashed potatoes. The gratuity charge was 18%, bringing my total to about $93 ($78 for the meal plus $14.04 in gratuity). This morning, I looked up whether Texas allows restaurants to charge mandatory gratuity, and it turns out they do. Maybe now I’ll get a response.

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  9. Felisha

    Dallas

    6 reviews

    5.0

    6 reviews

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Our waiter was the absolute best. He had very good service.

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  10. Sharon

    VIP

    Dallas

    14 reviews

    3.0

    14 reviews

    Dined 2 days ago

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4
    I gave a lot of grace yesterday because it’s a new place and we wanted to stay in our Cedar Hill area. There was some things that I would love to see improve. I waitress was awesome. She did what she could do but when you take an hour to get a drink in my friend, never did get hers until we had to, tell someone about three or four times the food came out maybe 45 minutes I can see good opportunity in this restaurant they had live music which which was awesome so beautiful restaurant I see a lot of potential just a few tweaks that will make it a great experience I will be back And given another chance. 

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FAQs

You can order delivery directly from Soul Shack Bar and Grill using the Order Online button.

Soul Shack Bar and Grill is rated 3.8 stars by 39 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people
7:00 PM

Select a time

Booked 90 times today

Order delivery or takeout

Google Map for Soul Shack Bar and Grill

305 FM 1382, Cedar Hill, TX 75104

Additional information

  • Neighborhood
    Cedar Hill
  • Hours of operation
    Mon–Thu, Sun 4:00 pm–10:00 pm Sat 7:00 pm–12:00 am
  • Price
    $31 to $50
  • Cuisines
    Soul food
  • Dining style
    Fine Dining
  • Dress code
    Business Casual
  • Parking details
    Public Lot
  • Additional
    Bar/Lounge, Counter Seating, Entertainment
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