Soul Mama Music Venue | Restaurant

Review summary

1. OT

   OpenTable Diner

   London

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food, vibes and value for money! Traveller from south for this and I as definitely worth it!
   

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2. G

   Giuseppe

   London

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a nice discovery!! Everything, the service, food, venue and music was just great! definitely a place to see!
   

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3. T

   Tobi

   London

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really great experience and food!! Will definitely come back!!
   

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4. Z

   Zeynab

   London

   2 reviews

   5.0

   2 reviews

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A Culinary Gem with Exceptional Service – Soul Mama Restaurant Soul Mama is an absolute must-visit! From the moment you step inside, you're embraced by an atmosphere that’s warm, vibrant, and effortlessly stylish. The energy is infectious, with a perfect blend of soulful music, chic décor, and a buzz that makes you feel right at home. The food? Simply outstanding. Every dish is crafted with care, bursting with flavour, and beautifully presented. Whether you're indulging in their signature dishes or trying something new, each bite is a delightful experience. The menu caters to all tastes, with fresh, high-quality ingredients shining through in every meal. But what truly sets Soul Mama apart is the incredible service. The staff are friendly, attentive, and genuinely passionate about ensuring you have an amazing dining experience. If you're lucky enough to be served by April, you're in for a treat—her warmth, charm, and impeccable attention to detail elevate the experience to another level. She brings an extra sparkle to the evening, making you feel like the most valued guest in the room. Whether you're out for a special occasion or just craving a fantastic meal with great vibes, Soul Mama never disappoints. Highly recommend—five stars all the way!
   

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5. OT

   OpenTable Diner

   London

   1 review

   5.0

   1 review

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Had great time food was brilliant only thing waited quite abit when it came to drink orders but staff made my birthday amazing.
   

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6. D

   Dzowède

   London

   1 review

   5.0

   1 review

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good moment from my birthday, i come to Paris, it’s was perfect ☺️
   

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7. D

   Dominique

   London

   2 reviews

   5.0

   2 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was very good and the atmosphere was great. Really enjoyed it.
   

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8. S

   Sharon

   London

   1 review

   1.0

   1 review

   Dined on February 14, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were so looking forward to dining at soul mamma venue on valentines night but were taken to a room upstairs for our meal instead of the live music area. I found the man on the door quite rude when I queried this as it was not clear on their website that you had to buy a ticket for the live music! Many others had made the same mistake! The room upstairs couldn’t cope with the diners and delivered starters that were cold twice, we didn’t have cutlery to eat the starters and ended up leaving as the service etc was awful!
   

   Soul Mama Music Venue | RestaurantResponded today

   Dear Sharon, Thank you for your feedback. We’re very sorry that your Valentine’s Night experience didn’t meet expectations. Access to the live music required a separate ticket, and while we made efforts to communicate this, we recognise that it wasn’t as clear as it should have been. We’ll be reviewing how we improve this going forward. We also apologise for the service issues in the upstairs dining area, including delays, cold food, and missing cutlery. This is not the standard we strive for, and we’re addressing it with our team. Additionally, we regret that your interaction at the entrance was not a positive one—we expect all staff to be warm and welcoming. We truly appreciate your feedback and hope you’ll consider giving us another chance in the future. Best wishes, Soul Mama Team
   

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9. B

   Bella

   Essex

   1 review

   2.0

   1 review

   Dined on February 14, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Me and my partner booked this music venue/ restaurant for Valentine’s Day. We were made to sit upstairs, away from the live singers and band which was very dissatisfying. We were seated at 8pm and received our mains at 9:30pm, which wasn’t even the complete main meal as we didn’t get our salad or rice/ peas. The lighting kept coming off and on, we were asked several times what our order was when we had already informed them. The value for money was poor. We paid £57 per person for a meal that was incomplete, we wasn’t catered to properly. We were promised Prosecco and didn’t receive this. We also had to wait about an hour for drinks. The waiters/ waitresses were stressed and rushed off of their feet which clearly had an impact on service. Other couples were also disappointed and complained about how the night was organised. Would not be coming back here. It dampened our valentines evening unfortunately.
   

   Soul Mama Music Venue | RestaurantResponded today

   Dear Bella, We’re truly sorry that your Valentine’s Day experience at Soul Mama did not meet expectations. We understand how frustrating it must have been to be seated away from the live music. The main performance area required a separate ticket, and while we made efforts to communicate this, it’s clear that it wasn’t as transparent as it should have been. We sincerely apologise for the overall disorganisation you experienced. Valentine’s should be a special evening, and we regret that our service fell short. We appreciate your feedback and will be making improvements to avoid these issues in the future. While we understand you may not return, we are truly sorry that we didn’t provide the experience you deserved. Best wishes, The Soul Mama Team
   

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10. E

    Emmanuel

    London

    2 reviews

    4.0

    2 reviews

    Dined on February 14, 2025

    1. Overall 4
    2. Food 4
    3. Service 2
    4. Ambience 5

    Nice place Good food Was good Value for money Service (bringing out the food) was VERY slow. Our waitress was very helpful though - gave HER a tip for her efforts.
    

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