Sortino's Italian Kitchen

Review summary

1. R

   Rosey

   Cleveland

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good food! Excellent break from the greasy food in the water park all day. Food was fresh and delicious. Highly recommend. Bellissimo
   

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2. M

   Maureen

   New York City

   4 reviews

   1.0

   4 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 5
   4. Ambience 3

   Most of food was poorly cooked. Risotto was floating in a liquid. Fettuccine Alfredo so runny I had a salad. Asked for no dressing but was swimming in it. Kids meals were ok I had called numerous times to request we be seated together I was repeatedly told to wait and call closer to dinner. Called day before and was assured our family would be seated together (we were celebrating 10 year old twins birthday) We were not able to sit together. There were at least three other parties in restaurant where multiple tables were punched together to accommodate a group. Refused to help us So I can not recommend this place. Our server was a lovely young person who tried her hardest but between awful food and having to commute to another table to see my grandkids it was not a good experience
   

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3. S

   Shannon

   Detroit

   6 reviews

   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great classic Italian food and a family friendly atmosphere
   

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4. R

   Robert

   VIP

   Chicago

   87 reviews

   5.0

   87 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had dinner for our entire visiting family of 11 people. The service was amazing. The people were friendly and our server was great. If you’re coming to the Kalahari Water Park in Sandusky Ohio you should really think about having dinner at Sortino’s.
   

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5. S

   Susan

   Coastal Georgia

   2 reviews

   4.0

   2 reviews

   Dined on December 24, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Went on Christmas Eve with my family and the dinner was great and the service impeccable.
   

   Sortino's Italian KitchenResponded 7 days ago

   Thank you for choosing Sortino’s and sharing your feedback with us! We hope to see you again soon.
   

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6. S

   Swati

   VIP

   Detroit

   37 reviews

   3.0

   37 reviews

   Dined on December 24, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I made a reservation here on Christmas Eve because I wasn’t sure if there would be other options to eat while in the area working. I’ve never been to a Kalahari before & wasn’t prepared for the crowds & energy. The restaurant was pretty relaxed early in the evening, & the food was pretty good. I ordered the meatball appetizer & green beans, which was a huge portion…food was good & I’ll be eating leftovers for a few days.
   

   Sortino's Italian KitchenResponded 7 days ago

   We’re glad to hear you enjoyed your visit. We continually strive to improve our business, grow our team members & improve processes. This information will be used for that purpose. Thank you again for sharing your feedback. We hope to see you soon.
   

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7. J

   Joshua

   Cleveland

   2 reviews

   4.0

   2 reviews

   Dined on December 23, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food was really good. Highly recommend the baked ziti. Wife enjoyed her chicken parmigiana, while my boys devoured their plates including the fettuccine Alfredo. Calamari did not last long on the table either :)
   

   Sortino's Italian KitchenResponded 7 days ago

   We’re glad to hear that you enjoyed your visit at Sortino’s Italian Kitchen! We look forward to seeing you again soon.
   

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8. A

   Andrea

   Pittsburgh

   3 reviews

   1.0

   3 reviews

   Dined on December 21, 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 3

   Wedding soap was the grossest soup. Old and over seasoned
   

   Sortino's Italian KitchenResponded 7 days ago

   We’re sorry to hear that your experience was disappointing. We’d like to hear more about your experience so that we can do better. Could you please send us an e-mail at OHDining@KalahariResorts with your name, phone number, date of visit, and the reasons for this rating? Thank you and we look forward to connecting soon.
   

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9. S

   Samantha

   Cleveland

   1 review

   5.0

   1 review

   Dined on December 17, 2024

   1. Overall 5
   2. Food 1
   3. Service 2
   4. Ambience 5

   My family of 6 has been here twice, but I came alone with my husband a third time, so we have been around this block a few times. Of those three times, and a combination of 14 different plates of food over each time, we got something we genuinely enjoyed just once (as in, 1 person enjoyed their food). The kids’ plates are always drowned in sauce (literally the sauce was spilling off the plate for no reason when the meal itself was so little) with not much of whatever pasta was ordered. My husband and I did get quite large portions of each adult meal we ordered; that’s where the price excuse ends. The food tastes generic at best. They decorate their meals nicely but it does not help the flavor whatsoever. Bland is the best word I can use. I took a bite of chicken off my husband’s dish once, and was SHOCKED that it tasted like it had been microwaved from frozen. I had to spit it out. The best thing I can say is they do cook the pasta well; it’s never overdone or underdone like a lot of places struggle with. They’re consistent with presentation. For how beautiful it is in there, and with how friendly the staff are, it’s really a shame that the best part of the meal is the free bread at the beginning. I wanted so badly to love this place (hence why we have spent well into the hundreds over multiple trips here) but the price just isn’t worth it for the quality of the food. If you just want a gorgeous place to chat and sip wine, this is the venue for you! If you’re looking for excellent, better-than-Olive-Garden Italian cuisine, you won’t find that here. Alfredo sauce tastes like it came from a jar, their shrimp scampi dish just tastes like lemons, and the tortellini gets so much tomato dumped on it you have to scoop them out to even taste the thin sauce it comes with. The Chick A Boom dish was the only one we enjoyed, but that was the one with the microwaved tasting chicken too.
   

   Sortino's Italian KitchenResponded 7 days ago

   We’re sorry to hear that your experience was disappointing. We’d like to hear more about your experience so that we can do better. Could you please send us an e-mail at OHDining@KalahariResorts with your name, phone number, date of visit, and the reasons for this rating? Thank you and we look forward to connecting soon.
   

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10. J

    Jay

    Cleveland

    1 review

    5.0

    1 review

    Dined on December 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    We dined a little early and on a Wednesday, so we didn't need the reservations we made but the reservation process was trouble free. Our portions were huge... one can claim the menu is a little pricey but considering each of us had leftovers the price is actually pretty good. The only negative comment at the table was my Mom got a side of brocolli (again huge) and she mentioned it didn't have much flavor. I kind of prefer the ambiance of the old 800, but I'm sure the built in steady stream of customers through the Kalahari made it a smart move.
    

    Sortino's Italian KitchenResponded 7 days ago

    Thank you for choosing us for your family time, we appreciate it and hope to serve you for many years to come.
    

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