Sora & Umi

Sora & Umi reviews from people who’ve dined at this restaurant. Based on recent rating.

1. J

   Joe

   Kansas City2 reviews

   1.0

   Dined on December 29, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We waited about 20 minutes for our order to be taken, and then there was a lot of confusion about my Ambassador voucher. The server was nice, but stated they were busy (yet we saw the restaurant maybe 1/5th filled). It took about 30 minutes for our appetizer (the only thing we ended up ordering) to come out. While it tasted good, we were disappointed with this experience.
   

   Sora & UmiResponded on January 3, 2025

   Dear Joe, Thank you for sharing your feedback. We’re sorry to hear your experience didn’t meet expectations. Please know that we take your concerns about service, maintenance, and communication seriously. We’re already implementing improvements, including additional staff training. We apologize for any inconvenience you faced, as it doesn’t reflect the high standards we strive for. Your feedback is invaluable in helping us improve, and we truly appreciate it. If you'd like to discuss this further, please feel free to contact us directly at Loc.TranTan@.com. We hope to have the chance to welcome you back and provide the exceptional service you deserve. Sincerely, Loc Tran Outlets Manager
   

   Is this helpful?

2. SP

   SigP VIP

   New York City5 reviews

   3.0

   Dined on January 24, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   Mir hat es nicht geschmeckt. Warme Gerichte waren meist nahezu kalt. Die Qualität der Speisen und der Geschmack waren unterdurchschnittlich. Der Service war sehr freundlich, wenngleich man kaum kommunizieren konnte, da die Mitarbeiter schlecht Englisch gesprochen haben.
   

   1 person found this helpful

3. HY

   HogunYi

   Vietnam1 review

   5.0

   Dined on December 23, 2022

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   veriety menu. nice view. kind service. delicious tasty. good coffee.
   

   Is this helpful?

4. T

   Tung

   Vietnam1 review

   4.0

   Dined on February 22, 2020

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The food was good . The experience is overwell. Would love to come back
   

   Is this helpful?