Sonora Prime Puerto Vallarta

Review summary

1. L

   Lisa

   VIP

   Cancun

   12 reviews

   2.0

   12 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   They were out of a few cuts of steak, then it took forever to get our food and our steaks all came out cold! We spoke to the manger about it and he did nothing to rectify the situation. We won’t be back!
   

   Sonora Prime Puerto VallartaResponded today

   Lamentamos profundamente la experiencia que viviste durante tu visita. Lo que describes no refleja los estándares de servicio y calidad que nos esforzamos por mantener, y tomaremos las medidas necesarias para corregirlo. Nos gustaría dar un seguimiento más detallado a tu caso. ¿Podrías compartirnos tu número de contacto? Ya sea a través de nuestra cuenta de Instagram nos puedes buscar como Casa Prime o mandarnos un mensaje privado. ¡Estamos para servirte!
   

   Is this helpful?

2. J

   Jorge

   San Antonio

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Service was not good, food was not good for the price, very loud
   

   Sonora Prime Puerto VallartaResponded 1 day ago

   ¡Gracias por visitarnos! ⭐ Esperamos todo haya sido de tu agrado para tenerte de vuelta pronto 😊
   

   Is this helpful?

3. B

   Bryan yair

   Puerto Vallarta

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Muy buen servicio al Cliente y muy rica la cena definitivamente regresaria
   

   Sonora Prime Puerto VallartaResponded 1 day ago

   ¡Gracias por visitarnos! ⭐ Esperamos todo haya sido de tu agrado para tenerte de vuelta pronto 😊
   

   Is this helpful?

4. M

   Miguel Angel

   VIP

   Guadalajara

   21 reviews

   5.0

   21 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   súper lugar y excelente atención de los capitanes, gerentes y meseros, solo la hostess es muy grosera y altanera que no respeta las reservaciones
   

   Sonora Prime Puerto VallartaResponded 1 day ago

   ¡Gracias por visitarnos! ⭐ Esperamos todo haya sido de tu agrado para tenerte de vuelta pronto 😊
   

   Is this helpful?

5. S

   Sarahi

   San Diego

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Came here for my birthday to celebrate with my partner everything was amazing even the wait time was worth a wait as there is a bartender in the front serving drinks as you wait, so accommodating the service. Food was amazing . Everything about it was so special . 
   

   Sonora Prime Puerto VallartaResponded 1 day ago

   ¡Gracias por visitarnos! ⭐ Esperamos todo haya sido de tu agrado para tenerte de vuelta pronto 😊
   

   Is this helpful?

6. K

   Keely

   VIP

   Indiana

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We come to Sonora Grill every time we visit PV. It is truly a night we look forward to. The food, service, ambiance etc are amazing. 100% recommend ☺️
   

   Sonora Prime Puerto VallartaResponded 1 day ago

   ¡Gracias por visitarnos! ⭐ Esperamos todo haya sido de tu agrado para tenerte de vuelta pronto 😊
   

   Is this helpful?

7. L

   LILLIAM

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful place!! Amazing servers, always taking care of our every need. No blend tasting dishes at Sonora. The food explodes with taste. We were a group of 11 and we all enjoyed our drinks and our dishes. Even the mocktails were excepcional. Great experience!
   

   Sonora Prime Puerto VallartaResponded 1 day ago

   Thank you for visiting us! ⭐ We hope you liked everything so we can have you back soon 😊
   

   Is this helpful?

8. T

   Tania

   VIP

   Orange County

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From start to finish Casa Prime (used to be Sonora Prime) was amazing. Spectacular service from Carlos and staff. We will be back!
   

   Sonora Prime Puerto VallartaResponded 1 day ago

   ¡Gracias por visitarnos! ⭐ Esperamos todo haya sido de tu agrado para tenerte de vuelta pronto 😊
   

   Is this helpful?

9. T

   Todd

   San Francisco

   13 reviews

   5.0

   13 reviews

   Dined on February 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Elegant, world class steakhouse. The service and food were excellent. The Mexican corn side was the only disappointment, but the mashed potatoes were amazing. The steaks were as good as anywhere I’ve had them in the world.
   

   Sonora Prime Puerto VallartaResponded 7 days ago

   Thank you for visiting us! ⭐ We hope you liked everything so we can have you back soon 😊
   

   Is this helpful?

10. A

    Allisen

    VIP

    Los Angeles

    20 reviews

    3.0

    20 reviews

    Dined on February 7, 2025

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    Such a shame! New owners? Last year Sonora prime was fantastic! This year as Casa Prime disappointing on several levels. First off, they have to take the New York steak off the menu. The quality of the meat was absolutely horrible. And it turns out it was from Mexico. The other meat like the tenderloin and Rib Eye we’re very good. The ribeye the best. We wanted the beef ribs, but they said they were out of ribs. So that’s why we ordered the New York. The service was nothing comparable to last year. Our waiters were trying their best, but they were completely overwhelmed and understaffed clearly. It was hard to order, it was hard to get their attention, dishes that were meant to be shared, came without any kind of serving utensils or spoons even. Everything felt hurried, but then took forever to get. Last year they served these great salts with the steaks , the production of cutting the steaks by the table. But this year, none of that. Sure they cut the steaks by the table, but there there are down in the pantry. There’s those grocery bags that are great for beach bags and I think it’s down there so take that that be awesome was no production about it. You couldn’t even see the guy cutting the steak. You just knew he was doing it. The avocado carpaccio fantastic is always. The cheese with meat appetizer was fantastic, but do not get it unless there are about six people because it’s huge. But really good. Do not order the street corn. Bland and no flavor. Broccoli was over salted. Just such a shame. The owner seemed to be milking it for all they can in terms of getting as much money as they can. Including having an insanely overpriced wine list. $100 bottle of wine is $500 at the restaurant. That can’t just be taxes and import duties, etc. Wish I could say better things. Just overall disappointed except with some of the food items. 
    

    Is this helpful?