Sonora Grill - Isla Cancun II

Review summary

1. C

   Carole

   New York City18 reviews

   4.0

   Dined on February 25, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love Sonora Grill Food is amazing Service is excellent Acoustics are difficult so if you need a more quiet dinner this doesn’t work
   

   Is this helpful?

2. J

   José Alberto

   Yucatán4 reviews

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Pésimo servicio de los hostess, aun con reservación más de 30 minutos en espera y al final no me dieron mesa, me retiré y fui a cenar a un mejor lugar, no sirve de nada reservar con ellos, asignan mesa como consideran sin respetar las reservaciones, dejan a la gente esperando en la entrada para que se vea lleno el restaurante teniendo mesas disponibles, terrible atención y servicio, invitado para jamás regresar.
   

   Is this helpful?

3. G

   Gabriel

   Cancun1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente, buen servicio y alimentos bien . Bebidas bien.
   

   Is this helpful?

4. M

   Mariana

   Puebla1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   pésimo servicio, se tardaron 25 minutos para darnos la mesa a pesar de tener reservación. se tardaron en ir a tomar la orden y se tardaron más de 1 hora en llevar los alimentos y eso porque estuvimos preguntando e insistiendo por los platillos. Por último, la comida que sobró la pedimos para llevar y al llegar a casa nos llevamos la sorpresa de que no pusieron toda la comida, faltaba carne… en fin, no regresaría
   

   Is this helpful?

5. C

   Carlos

   Cancun1 review

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   La comida está aceptable. Las bebidas bien. El servicio empezó bien y después decayó. Tardaban un poco en entregar cosas que pedíamos adicionales. Las papas estuvieron frías al momento de la entrega. Puntos positivos: Buen recibimiento. Al final, los hosts nos ofrecieron una foto de recuerdo, buen toque! Puntos negativos: Demora en entrega de cosas adicionales (una bebida adicional y tortillas adicionales tardaron 15 minutos en llegar). El mesero que nos atendió empezó a ser un poco rudo, cuando cerramos la cuenta y dimos la propina, sentí su molestia.
   

   Is this helpful?

6. C

   Craig

   Las Vegas2 reviews

   5.0

   Dined on February 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing meal, top notch drinks and service was on point!
   

   Is this helpful?

7. J

   Jose Manuel

   Cancun6 reviews

   5.0

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   La verdad que muy buena experiencia, la comida, muy buena, la atención de todo el staff excelente y no hay mucho ruido, lo cual está fantástico para charlar con los amigos. Felicidades.
   

   • 

   Is this helpful?

8. TL

   TracyL

   Greater Boston2 reviews

   5.0

   Dined on February 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing dinner and experience! From the moment we at down our time
   

   Is this helpful?

9. R

   Rupert

   London1 review

   5.0

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Except loud music the perfect for food and drinks,
   

   • 

   Is this helpful?

10. E

    Eric VIP

    Phoenix3 reviews

    3.0

    Dined on January 20, 2025

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4

    Overall, the restaurant is very upscale and ambiance is very nice. Lots of TV’s throughout. Food is also overall good, but not outstanding. My wife and family have been there two times in the last three weeks and both experiences were similar. There are a lot of staff members present in the restaurant, but not very attentive. They also do not seem to be very well trained at their menu or their drink/wine selection. I have twice ordered a drink and be served something else. When I question what I was served, they have a mgr. Come to speak to me. The first visit, we ordered a bottle of wine. They brought something different but said it was a replacement for what we ordered. When I received the bill, it was quite a bit more expensive. That’s not the issue, they need to explain that to a person. As a comparison to ambiance, Ryoshi and Mochomos have much better food and their service staff are over the top and good at their jobs.
    

    Is this helpful?