ShadowRock

Review summary

1. M

   Mioshi

   San Francisco

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and food were amazing. The igloo dining was super cute.
   

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2. C

   Cheri

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We sat in one of the outdoor gabazo/greenhouses, and it was so magical. We didn’t know those were n option, so we had a nice surprise there and it was quite magical. The food was excellent and the service was just as good. We highly recommend this place for a special occasion, or if you're just wanting a 5 star experience.
   

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3. J

   Jennifer

   Cleveland

   3 reviews

   2.0

   3 reviews

   Dined on November 7, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Overpriced for the meals received. Food was marginal at best. Very kind and courteous staff.
   

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4. E

   Enzo

   Phoenix

   4 reviews

   5.0

   4 reviews

   Dined on October 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place is awesome! The igloo is great place to celebrate!!
   

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5. j

   jacqueline

   San Diego

   3 reviews

   3.0

   3 reviews

   Dined on October 7, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 1

   Beautiful venue, delicious cocktails and food. Our sever let us sit there for 15 minutes, no acknowledgement and walked by about 10 times. The manager noticed we were being ignored and came over and got our drink order and offered a free appetizer. The waitress Bonnie then came by and said she didn’t know about us being seated in her section for 15 minutes. She didn’t the exact same thing to the next couple seated in her section. The manager noticed and then gave the second table to a different server. Poor parking choices if you are not a guest at the Hilton.
   

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6. g

   george

   Nashville

   4 reviews

   1.0

   4 reviews

   Dined on September 17, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Had reservations…got there early, not many people there. Never got waited on, so we left!
   

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7. T

   Terri

   Seattle

   6 reviews

   vip
   2.0

   6 reviews

   Dined on August 31, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was fantastic. The manager brought out our food and dropped my fork on the floor. ( we were seated outside) he said he'd be back with a fork but never returned about 5 minutes later, Our waitress, who was outstanding, came by to check how our food was and brought my fork so I could eat.
   

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8. L

   Lucia

   Phoenix

   2 reviews

   1.0

   2 reviews

   Dined on August 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 5

   This place has the worst food for such high prices. My brother’s wagyu burger was sooo bland! Not even the bacon had flavor. My ribs were also super bland. They had no salt. The side of corn with the ribs was definitely from a can. My stepdad’s salmon was the worst. I had one bite and it left such a bad taste in my mouth for the rest of the night. Spent almost $300 for such terrible food. Worst food in Sedona!!
   

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9. SP

   SteveP

   Cleveland

   1 review

   3.0

   1 review

   Dined on August 4, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   My wife asked the manager and our waiter twice to bring a drink after 8 pm when a drink special activated. Waiter brought the drink at 7:55 and later billed us full price ( $9 more). Waiter asked if I wanted garlic butter on my steak. Sure. Didn’t get it when steak came. Charged $5 for that. Food was very good. Very beautiful night, nice location. Just very poor service. Not worth fighting over the $14 extra, just weak on their part.
   

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10. S

    Satinder

    Cleveland

    10 reviews

    5.0

    10 reviews

    Dined on August 4, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Lovely place & good food! A bit noisy but there was a party going on nearby. Food took a bit to come out too. However, the service was excellent and the staff was very friendly.
    

    ShadowRockResponded on August 23, 2024

    Thank you for your feedback and we look forward to seeing you again :) - Josh, Senior F&B Manager
    

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