Savoy Grill – Gordon Ramsay

Review summary

1. R

   Ray

   VIP

   Chicago

   23 reviews

   3.0

   23 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   Savoy Grill provides good food in a great atmosphere. However, the service is far below standards for a Ramsey restaurant. Our waiter was aloof, absent, and condescending. We had a chateaubriand, beef wellington, and pomme puree which were all excellent. Dessert, a Grand Marnier crepe, was prepared tableside by a trainee that failed to make the dessert correctly. The server knew this as he hovered by to try to correct her twice … but he failed to supervise his trainee throughout the preparation. The result was a soggy, syrupy mess that completely missed the flavor profile of a proper Grand Marnier crepe. I mentioned this mishap to the waiter who said he would inform the manager but then never returned to the table except to present the bill. When I asked where the manager was, the waiter had no response. We eat out nightly, all over the world, and mistakes happen. But what defines a great restaurant is not just great service and great food in a great atmosphere but also how a restaurant responds to a mistake. At the Savoy Grill, the response to an amateurishly prepared dessert, a visible error, was to insult the guests by ignoring our feedback. We will return to the Savoy Hotel but the Savoy Grill is simply not up to par.
   

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2. D

   Dushy

   VIP

   London

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was exceptional but kitchen service was somewhat haphazard with long gaps between courses. Serving staff though were excellent.
   

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3. C

   Charly

   London

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience, food was outstanding and the staff were lovely.
   

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4. L

   Lauren

   Essex

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful restaurant, especially so near Christmas. Venue was stunning. Staff were friendly, didn’t feel rushed. Food was outstanding. Already want to go back
   

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5. M

   Matthew

   London

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Superb service from start to finish. Apple Tart to share was recommended by our waiter which we wouldn’t normally have chosen however it was sublime. We were celebrating an anniversary and received chocolates and a hand written card which was very much appreciated and a great touch. Thank you to all at The Savoy
   

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6. S

   Sarah

   New York City

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   The place looked nice but the overall service was below average. It took forever for our food to arrive, the server was nice. The food was very underwhelming. We ordered two portions of beef Wellington and it was less than average. The crust was not at all crispy, beef was bland.
   

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7. M

   Mark

   London

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great service and good. The sommelier was great to. Congrats to the team
   

   Savoy Grill – Gordon RamsayResponded 2 days ago

   Dear Mark, Thank you for taking the time to write a 5 star review. We are delighted to hear that you truly enjoyed the dining experience the Savoy Grill. We all look forward to welcoming you back very soon. Warmest Regards, The Guest Relations Team
   

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8. J

   Joe

   London

   4 reviews

   4.0

   4 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Someone dropped the whole nutmeg they were grating into my creamed spinach. I didn’t see it, accidentally ate it and cracked half of my tooth which I then swallowed! Luckily the food and wine were fantastic so lunch wasn’t a complete disaster. Oh the fun we had!!
   

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9. A

   Adrian

   London

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Gordon Ramsey is a genius, the taste of Savoy menu was pure perfection no ifs or buts ,
   

   Savoy Grill – Gordon RamsayResponded 2 days ago

   Dear Adrian, Thank you for taking the time to write a 5 star review. Our dedicated team aim to deliver the most memorable dining experience to all our guests, and we are so pleased to know that they achieved this, on your recent visit. We thank you again for your wonderful feedback which will be shared with the team – Surely, they will love to hear your kind comments. We all look forward to welcoming you back at the Savoy Grill very soon. Kindest regards, The Guest Relations Team
   

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10. C

    Colin

    London

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Beautiful food. Service great …………………………………………………
    

    Savoy Grill – Gordon RamsayResponded 2 days ago

    Dear Colin, Thank you for taking the time to write a 5 star review. We are delighted to hear that you truly enjoyed the dining experience the Savoy Grill. We all look forward to welcoming you back very soon. Warmest Regards, The Guest Relations Team
    

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