Sapphire Creek Winery & Gardens

Review summary

1. F

   Frank

   San Francisco

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   2 out of 3 steaks so fatty they were uneditable so for $150 I should have went to outback wife said scallops were good.
   

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2. J

   Jeffrey

   Cleveland

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely setting, great food and service. The noise level was a little high, but the interior architecture was conducive to this.
   

   Sapphire Creek Winery & GardensResponded 1 day ago

   Jeffery, we are so happy you had a great time! We appreciate the feedback - we will be doing some remodeling in January in hopes to fix this issue, hope you get the chance to check it out! Kind Regards, Cheyenne General Manager
   

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3. A

   Aleece

   Cleveland

   4 reviews

   vip
   4.0

   4 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 5

   One of our favorite places for a celebration. However, the service was very slow. We waited over an hour for our entrees. The food, once it arrived, was excellent.
   

   Sapphire Creek Winery & GardensResponded 1 day ago

   Aleece, Thank you for your feedback! We're thrilled that Sapphire Creek is one of your favorite spots for celebrations and that you enjoyed the food. We apologize for the delay in service and will work on improving this to ensure a seamless experience next time. Hope to see you again! Kind Regards, Cheyenne General Manager
   

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4. S

   Susan

   Naples

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   They forgot to put our order in do we waited an hour.
   

   Sapphire Creek Winery & GardensResponded 4 days ago

   Susan, thank you for your feedback, we are so sorry that your experience was not what we strive to display. Please feel free to reach out to discuss further, we hope to see you again for an improved experience Kind Regards, Cheyenne General Manager 440-543-7777
   

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5. R

   Ram

   Cleveland

   6 reviews

   4.0

   6 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Great ambience, but a bit noisy for a quiet casual conversation. Not much vegetarian choice; it would be good to have a pizza and or other pasta options
   

   Sapphire Creek Winery & GardensResponded 1 day ago

   Ram, thank you for sharing this feedback! We'll take your suggestions into consideration to enhance the dining experience for our guests. Adding more vegetarian options is in the works, we look forward to accommodating more in the future! Kind Regards, Cheyenne General Manager
   

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6. A

   Alexandra

   Cleveland

   5 reviews

   1.0

   5 reviews

   Dined on November 22, 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 5

   Everything we ate from bread to our meals were not great. The ambience and the service were amazing.
   

   Sapphire Creek Winery & GardensResponded 4 days ago

   Alexandra, thank you for your feedback. We're glad you enjoyed the ambiance and service, but we're sorry to hear the food didn’t meet your expectations. Your comments are important to us, and we’ll use them to improve. We hope to have the chance to provide a better dining experience for you in the future. Kind Regards, Cheyenne General Manager 440-543-7777
   

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7. C

   Cora

   Cleveland

   1 review

   5.0

   1 review

   Dined on November 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The ambience of the winery felt incredibly thought out, keeping it cozy and comfortable for everyone. It is a nice gem in Chagrin, giving a very woods-y feel. Food was excellent along with all the drinks offered. Everyone went out of their way to make sure we were having a great time, including having blankets in case we needed them! How neat!
   

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   Sapphire Creek Winery & GardensResponded 4 days ago

   Cora, thank you for sharing such glowing feedback! We're thrilled you enjoyed Sapphire Creek's cozy ambiance, excellent food, and thoughtful touches like the blankets. MJ will be delighted to hear how much her humor and hospitality enhanced your visit. We hope to see you again soon— welcome to the area! Kind Regards, Cheyenne General Manager
   

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8. S

   Samantha

   Cleveland

   19 reviews

   vip
   4.0

   19 reviews

   Dined on November 19, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding in every way, except that the martinis never arrived filled to the top!...pricey for a smaller volume cocktail.
   

   Sapphire Creek Winery & GardensResponded on November 20, 2024

   Samantha, thank you for your kind words about your experience! We’re thrilled you found it outstanding overall. We appreciate your feedback about the martinis and will review this with our team to ensure we deliver the best value and presentation. We hope to welcome you back soon! Kind Regards, Cheyenne General Manager
   

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9. M

   Muzzette

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   “I'm passionate about food and hospitality, and your restaurant's excellent reputation aligns perfectly with my values.
   

   Sapphire Creek Winery & GardensResponded on November 20, 2024

   Muzzette, we are thrilled you enjoyed our Tuesday night features! Looking forward to another great evening! Kind Regards, Cheyenne General Manager
   

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10. J

    John

    Cleveland

    1 review

    3.0

    1 review

    Dined on November 17, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 5

    We had 3:00pm reservations and arrived at 2:40pm. We were greeted by the valet who stated he would not park our car because they would be closing soon. The building and surrounding grounds were fantastic. Unfortunately, there was a big mismatch between the physical appearance of the building and the service. When walking up the brunch buffet table, the employee who was supposed to make crepes was sitting behind the table attending to her cell phone. 0% awareness of customer service. We departed at 4:15pm and the valet “worker” was sitting in the front inside of working. I don’t think we’ll be back after paying $250.00 for apathetic service.
    

    Sapphire Creek Winery & GardensResponded on November 20, 2024

    John, thank you for sharing your experience. We deeply regret the lapses in service you encountered and appreciate your honest feedback. This is not the standard we strive for at Sapphire Creek. The team has been addressed regarding these issues and will ensure improvements are made. We hope you might give us another opportunity in the future to provide the exceptional experience you deserve! Please feel free to reach out if you need any assistance in the future Kind Regards, Cheyenne General Manager 440-543-7777
    

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