Salt & Ash - Halifax

Review summary

1. J

   Jennifer

   Atlantic Canada

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Salt & Ash has a vibrant energy in a good location. It's open ad spacious and attracts diners of all ages. The food is fair, but only fair, and the prices reflect the space and location rather than the quality of the food.
   

   Salt & Ash - HalifaxResponded 1 day ago

   Hi Jennifer! Thank you for your feedback! We're glad to hear that you enjoyed the vibrant atmosphere and the location of Salt & Ash. We always strive to create a welcoming environment for all our guests. We’re sorry to hear that the food didn’t fully meet your expectations, and we appreciate your comments regarding the pricing. We do aim to provide a high-quality dining experience that reflects both the ambiance and the ingredients we use so if there is any specific feedback you'd like us to pass on to the kitchen, please reach out to us as we do love to work on continuous improvement. We hope to have the opportunity to welcome you back soon. - The Salt & Ash Team
   

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2. J

   John

   Atlantic Canada

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   We actually bailed the restaurant after seeing the prices on the menu Something like $91.00 for the ribs $51.00 for Shepard's Pie We thought that the prices were ridicious and this was after we made a special to go to Halifax from Moncton NB to go to the Salt & Ash Went to 2 Doors Down where we are an excellent short ribs for $30.00 Excellent food and service at great value a lot of people did ask us about our Salt & Ash experience
   

   Salt & Ash - HalifaxResponded 1 day ago

   Hi John! Thank you for sharing your feedback! We're sorry to hear that the prices gave you pause. It sounds like there may have been some confusion with the menu – the prices you mentioned are actually for our shared main options, which are designed to be enjoyed by the entire table, not just one person! Our single portion mains run between $19.00 to $40.00. We apologize if this wasn't clear, and we're glad to hear you had a great experience at 2 Doors Down! Please feel free to reach out if you have any further questions! - The Salt & Ash Team
   

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3. R

   Riley

   Atlantic Canada

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Service was great. Pizza is amazing. Beef + clams dish was very underwhelming & with only 3 clams. I Also had a majito that wasn't anything special unfortunately.
   

   Salt & Ash - HalifaxResponded 1 day ago

   Hi Riley! Thank you for your review! We’re thrilled to hear that you enjoyed the service and our pizza. We also appreciate your feedback on the Beef + Clams dish and the Mojito. We’re sorry that the dish didn’t meet your expectations – we’ll definitely look into the portion size of the clams. As for the mojito, we make a very standard recipe, but we're always open to hearing feedback on what might need to be improvised! I encourage you to reach out with that feedback for our bar team so we can try some adjustments to make it truly spectacular! - The Salt & Ash Team
   

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4. N

   Noor

   Atlantic Canada

   1 review

   5.0

   1 review

   Dined on January 15, 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   The place is amazing! it's spacious and the lighting is just perfect. The service is excellent as well, they kept checking on us throughout the whole meal. Unfortunately, the menu doesn't have a lot of options, so we were limited as a big group trying to try a bit of everything. The most delicious thing was the Onion Dip Tater Tots, its outstanding! Definitely a must try restaurant.
   

   Salt & Ash - HalifaxResponded 1 day ago

   Hi Noor! Thank you for your kind words! We’re so happy to hear you loved the ambiance, service, and especially the Onion Dip Tater Tots – they are definitely a crowd favorite! We appreciate your feedback about the menu options and understand that it can sometimes be a challenge when dining with a large group. We’re always looking to improve, so we’ll take your thoughts into consideration as we continue to evolve our offerings. We’re so glad you enjoyed your visit, and we can’t wait to welcome you back for more delicious bites! <3 The Salt & Ash Team
   

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5. U

   Uli

   Atlantic Canada

   7 reviews

   3.0

   7 reviews

   Dined on January 12, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   We had a nice evening at Salt & Ash on Sunday evening and enjoyed our sitting arrangement. The server was nice but inexperienced. The food was good. The restaurant appears to attract a young crowd. For some reason they don’t over cappuccinos.
   

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   Salt & Ash - HalifaxResponded 1 day ago

   Hi Uli, Thank you for your review! We’re happy to hear you had a nice evening with us and enjoyed your seating arrangement and the food. We appreciate your feedback about our server, if you are able to pass along any more information about how you felt they were inexperienced we'd love to providing further training to ensure a more polished experience! As for the cappuccinos, unfortunately we don't have an espresso machine here at Salt, but we're always happy to put on a fresh pot of coffee! :) We hope to see you again soon! - The Salt & Ash Team
   

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6. A

   Adina

   Atlantic Canada

   1 review

   4.0

   1 review

   Dined on January 12, 2025

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 4

   I got Buffalo wings and fries starter. It was very very delicious 😋, especially the fries. Then i orderd streak it was so expensive and only came with Brussel sprouts. When i asked for another side they told me i could do 1 or the other. The steak was not tasty at all. I spent over $140 and didnt enjoy my meal at all. If i ever go back ill be sure to stick to starters or maybe try some pizza, this place needs to up their food game. Not happy.
   

   Salt & Ash - HalifaxResponded 1 day ago

   Thank you for sharing your experience with us. We’re sorry to hear that your steak and overall meal didn’t meet your expectations, especially after spending $140. We truly value your feedback, and we want to make it clear that we would never want someone to pay for something they didn’t enjoy so if you’re ever unhappy with a dish we hope you let us know in the moment so we are able to replace it for you. As for the sides, we do offer a variety of options, and we’ll make sure our team communicates those choices more clearly moving forward. We’re glad you enjoyed the Buffalo wings and fries, and we’d love to have you back to try more starters or perhaps some pizza next time. We really appreciate your comments and hope we can have the chance to improve your experience in the future!
   

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7. S

   Stephanie

   Atlantic Canada

   1 review

   3.0

   1 review

   Dined on January 11, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Their pizza oven was broken so we weren't able to order what we wanted. And we weren't told this until we were seated and being asked for our drink order. The service was polite and speedy but they seemed to be short staffed so almost felt rushed. Our reservation was ready on time but there was no point in indicating the occasion through the app, the didn't give any indication they were aware of it. It was very loud and the music was even louder so it was difficult to have a conversation. The food was cooked fine but was not the level of quality we expected especially for the price. There was nothing particularly good about the flavour. The portions of what was on the plate were not balanced. For what we expected to be a high end restaurant, it ended up feeling like an expensive version of an everyday type restaurant.
   

   Salt & Ash - HalifaxResponded 1 day ago

   Thanks for sharing your feedback with us. We’re sorry that your experience didn’t meet expectations, and we appreciate your honest feedback. We are so sorry that you weren't informed about the pizza oven issue right away, and we’ll work on improving our communication to guests. We also appreciate your thoughts on the atmosphere – while we aim to create a lively environment, we’ll consider the volume of the space to ensure it doesn’t interfere with conversation. Your comments about the food portions and balance are valuable, and we will review them as we continue to refine our menu and offerings. We hope you’ll give us another opportunity to provide a better experience in the future!
   

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8. L

   Larry

   Atlantic Canada

   4 reviews

   3.0

   4 reviews

   Dined on January 10, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 5

   Pizza oven not working and pizza is the best item on the menu
   

   Salt & Ash - HalifaxResponded 1 day ago

   Hi Larry! I know - we're bummed too, but good news, the long awaited part has finally been delivered and the pizza oven has been fixed! So hopefully we will see you soon for some amazing pizza! - The Salt & Ash Team
   

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9. n

   nargess

   Atlantic Canada

   1 review

   2.0

   1 review

   Dined on January 8, 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   The service was good, the server was polite and professional and the manager was courteous. However, the main dish was horrible, salty, oily, smelly and not fresh. While the manager did give us a discount it does not solve the issue, the food was poorly prepared. While this place was my favorite for having fish and chips, I am not recommending the food to anybody. I think I will stop going to this restaurant.
   

   Salt & Ash - HalifaxResponded 1 day ago

   Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear that your main dish didn’t meet the standards you’ve come to expect from us. While we’re glad the service and manager’s response were positive, we understand that the quality of the food is the most important part of the experience. We would never want any of our guests to leave dissatisfied, and we take your comments seriously. We’ll be looking into the issues you mentioned to ensure that our dishes are consistently fresh, properly prepared, and flavorful. We completely understand your decision, but we hope you'll consider giving us another chance in the future. Your feedback helps us improve, and we appreciate it.
   

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10. R

    Robert

    Atlantic Canada

    1 review

    3.0

    1 review

    Dined on January 4, 2025

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 3

    A very nice brunch, except that that meatloaf choice was barely lukewarm.
    

    Salt & Ash - HalifaxResponded on January 7, 2025

    Hi Robert, Thank you so much for joining us, we're sorry to hear that your meatloaf was barely lukewarm - this is of course not how it is intended to be served. I've passed that feedback along to our kitchen team so ideally we can see if that's a continuous problem, or a one off. I hope you let us know in the moment so we were able to provide a different (warmer) option for you! We hope to see you back soon. - The Salt & Ash Team
    

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