Sala

Review summary

1. LZ

   LisaZ

   Greater Boston6 reviews

   3.0

   Dined on March 7, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   The wait staff was friendly but seemed overwhelmed. We never got our order of shrimp tacos. Overall the food was ok but we sent back the grilled Octopus because it was very rubbery. The people next to us got it too and agreed. Perhaps it should be removed from the menu unless they can prepare it better.
   

   SalaResponded 5 days ago

   Thanks for visiting us, LisaZ. We're sorry to hear about your experience with the service and the food. We understand that the level of service and the quality of our dishes are important to you, and we apologize if we fell short during your visit. We appreciate your feedback and will definitely take it into consideration as we continuously strive to improve our service and food quality. We hope you'll give us another chance to serve you better in the future.
   

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2. j

   jason VIP

   San Diego12 reviews

   3.0

   Dined on March 6, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Food was good,, bar service was a slow but overall a decent experience.
   

   SalaResponded 5 days ago

   Thanks for the feedback, Jason! We're glad to hear that you enjoyed the food at Sala. We apologize for the slower service during your visit, and we appreciate your patience. We're always striving to provide the best experience for our guests, and your feedback helps us do just that. We hope to serve you again soon and provide a better overall experience!
   

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3. R

   Ronell

   San Francisco1 review

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Worst experience ever! Had a reservation for 4 people. Waited 15 mins at the desk until I had to hunt down the bartender to seat us. Looking around you could tell there were a lot of angry customers. Zero staff . Maybe one waiter. Waited 30 mins for drinks that never showed up so we left ! The table next to us did the same . Will NEVER go back !
   

   SalaResponded on March 6, 2025

   Thanks for the review, Ronell. We're truly sorry to hear about your disappointing experience at Sala. It's clear that we didn't meet your expectations and for that, we sincerely apologize. We strive to provide excellent service to all our guests and it's disappointing to hear that we fell short in your case. We understand how frustrating it can be to wait for service and we assure you that we're taking your feedback seriously. We hope you might consider giving us another chance in the future.
   

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4. B

   Beth

   New York City2 reviews

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   This was my second visit to Sala. The food is excellent and the menu is very interesting. However, I arrived on time for a 7:15 reservation and waited approximately 20 minutes for my table. During this time, no staff person even acknowledged my presence. I realize the restaurant was busy and may have been short-staffed, but this was a bit much. I had requested a table close to the musicians and ended up sitting at the bar. It was fine, but not what I had asked for and there were empty tables in that section. Overall, it was not a completely satisfactory experience. I will give Sala another try, though, based on my pleasant experience the first time I visited.
   

   SalaResponded on March 6, 2025

   Hello Beth, Thank you for your review and for your loyalty to Sala. We're glad to hear that you enjoyed our food and found our menu interesting. We apologize for the delay you experienced, and we're sorry that you had to wait despite your reservation. We understand how important it is to have a timely seating and we assure you that we're looking into this matter. We're glad that you appreciated our service and found it satisfactory. We look forward to welcoming you back soon for a more seamless experience.
   

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5. OT

   OpenTable Diner VIP

   Greater Boston1 review

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I can’t speak to the food because we left after waiting 10 minutes to get seated despite having a reservation and there being open tables (there was no hostess), another 15 minutes for our waiter to even acknowledge our existence (and only because I flagged him down), 30 minutes for him to take our orders (again, I had to flag him down), and we still didn’t even have our first drinks after 45 minutes. The people to one side of us had a similar experience and were calling other restaurants to try to get a table, and the folks on the other side who had already eaten couldn’t leave because they couldn’t get their check. The waiter spilled more drinks on the ground than made it customers, and he spilled water all over my wife when he finally brought us some. Needless to say, we will not be going back.
   

   SalaResponded on March 6, 2025

   We are truly sorry to hear about the disappointing experience you had at our restaurant. It's unacceptable that you had to wait so long to be seated and served, especially with a reservation. The lack of attention from our staff and the mishaps with drink service are not the standards we strive for. We take these issues seriously and are addressing them immediately. If you would be willing, we would like to invite you back to show you the true quality of our service and food. Please contact us directly so we can send you a special offer.
   

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6. E

   Eileen VIP

   Greater Boston11 reviews

   4.0

   Dined on March 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   They were very under staffed. The servers were literally running around the restaurant. The food was very good. The live music was nice and not too loud.
   

   SalaResponded on March 6, 2025

   Thank you so much for your feedback, Eileen! We do apologize if the staffing situation impacted your visit. We’re actively working on improving this to ensure our team can provide the best service possible. We hope you'll give us another opportunity to serve you in the future.
   

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7. M

   Michelle

   Orlando4 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was excellent and I loved that everything is served as a tapa so I could have a little of everything!
   

   SalaResponded on March 6, 2025

   Thanks for visiting us, Michelle! We're thrilled to hear that you enjoyed the food and found our tapa-style service to your liking. We always strive to offer a diverse range of dishes to our guests. We hope to see you again soon at Sala!
   

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8. OT

   OpenTable Diner

   Greater Boston3 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing flavor profiles!!! Will visit again soon!
   

   SalaResponded on March 6, 2025

   Thanks for visiting us at Sala! We're thrilled to hear that you enjoyed our unique flavor profiles and found our service to be excellent. We're already looking forward to your next visit. See you soon!
   

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9. B

   Bridgete

   Greater Boston2 reviews

   3.0

   Dined on February 16, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The food and atmosphere were good, but the service was quite slow and inattentive.
   

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10. l

    lisa

    Greater Boston1 review

    5.0

    Dined on February 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lovely atmosphere, delicious food, great synergy and relaxing jazz music! Go and enjoy the experience!
    

    SalaResponded on March 6, 2025

    Thanks for the review, Lisa! We're thrilled to hear that you enjoyed the atmosphere, food, and overall experience at Sala. We strive to create a wonderful environment for our guests, and we're glad you appreciated it. We look forward to serving you again soon!
    

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