Sadelle's at Coconut Grove

Review summary

1. F

   Frank VIP

   Denver6 reviews

   2.0

   Dined on February 25, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Service was terribly and awfully slow. Everyone around us that arrived much after us received their food way before us. Our server lied to us after our first complaint saying food was almost out and ready. Not so. After asking a second time said it wasn’t ready. Same server then dropped plates on the floor that cracked, next to our table and one of us got food splatter on. Ordered avocado toast with another appetizer (soup) and it arrived after our mains. Frustrating & Disappointed.
   

   Sadelle's at Coconut GroveResponded 5 days ago

   Hi Frank, Thank you for sharing your experience with us. I’m truly sorry to hear about the significant delays and the mix-up with your orders. This is certainly not the level of service we strive for, and I can understand your frustration. I will be addressing these concerns with our team to ensure better coordination in the future. I hope you will consider giving us another chance to provide you with the experience we aim for, as we’d love to make it right. Warm regards, Janice Lopez General Manager
   

   Is this helpful?

2. C

   Cristina VIP

   New Orleans5 reviews

   4.0

   Dined on February 23, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I was looking forward to Sadelle’s! We went with 4 adults and 4 kids. Not disappointed at all. I wish the menu was more extensive but everything was wonderful. We had the salmon Benedict added avocado, the French toast and the salami eggs with Dijon. All were fantastic. They don’t have a kids menu, which is not great for picky eaters and their portions are just too big so it was a waste of money. Kids hated the big and fluffy French toast, but we loved it. I would go back without kids next time
   

   Sadelle's at Coconut GroveResponded 5 days ago

   Hi Cristina, Thank you for sharing your experience at Sadelle’s Coconut Grove! We’re delighted to hear that you and your group enjoyed the salmon Benedict, French toast, and salami eggs. We appreciate your feedback regarding the menu options and portion sizes for kids. We strive to create a wonderful dining experience for families, and your insights help us improve. We'd love to welcome you back for a visit—just the adults next time sounds perfect! Best regards, Janice Lopez General Manager
   

   Is this helpful?

3. L

   Lisa VIP

   New York City5 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   All was great except when I asked to be sat outside per my reservation- I was asked to prove that I requested outside, she was rude!
   

   Is this helpful?

4. d

   doug VIP

   Baltimore77 reviews

   3.0

   Dined on January 26, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Not a good experience. Waited about 5 minutes at check in desk while the reception person chatted with a friend with a growing line behind us. Told to wait until table was ready (we were five minutes early and the place was half empty). Then shown to inside table despite reserving outside table. Forced to show reservation details before being seated outside. Brought waters, which had faint taste of coffee residue. Ordered a coffee and a tea. Brought two coffees. Then surprised when I asked for my tea. Meal order went to wrong table, we had to intervene to get our food. Eggs Benedict were room temperature, suggesting they were made in advance and just rewarmed. On the bright side, pancakes and latke were good. Expensive at $100 with tip for breakfast for two. The final straw is the pen they brought to sign the check was out of ink. There are so many better places to eat in coconut Grove, I would give Sadelle's a pass.
   

   Sadelle's at Coconut GroveResponded on February 7, 2025

   Hi Doug, Thank you for your feedback regarding your recent visit to Sadelle's Coconut Grove. We sincerely apologize for the inconveniences you faced, from the check-in experience to the service hiccups. This is not the level of hospitality we strive for, and we appreciate you bringing these concerns to our attention. We are glad to hear that you enjoyed the pancakes and latke, but we certainly want every aspect of your experience to be top-notch, including your Eggs Benedict. Please know that we will address your comments with our team to ensure a more seamless experience for our guests in the future. We hope you might give us another chance to provide you with the delightful meal and service we are known for. Best regards, Janice Lopez General Manager
   

   Is this helpful?

5. W

   Wendy VIP

   New York City15 reviews

   1.0

   Dined on January 22, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food was good, service atrocious. We had to ask for our drinks (black coffee and hot mint tea) multiple times. It took 45 minutes to get them. The manager was aware. The least she should have done is taken the drinks off our bill, which was $500 for 7 people. Maybe offer dessert on the house?  Instead, a server put a chocolate chip cookie on our table by mistake and charged us for it.  When spending that kind of money you expect better.
   

   Sadelle's at Coconut GroveResponded on February 7, 2025

   Hi Wendy, Thank you for sharing your experience with us on OpenTable. We sincerely apologize for the level of service you received during your visit; this is not the standard we aim for. The wait for your drinks and the oversight regarding the charge for the cookie are genuinely concerning, and we understand your frustration, especially with the sizable bill. Your feedback is valuable, and we will address it with our team to ensure that changes are made. We appreciate your comments about the food, and we hope you might consider giving us another chance to provide you with the exceptional service we strive for. Best regards, Janice Lopez General Manager
   

   Is this helpful?

6. A

   Anouchka

   London3 reviews

   2.0

   Dined on January 13, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   We had a reservation with my mother, the hostess proceded to tell us that our table was being set up so we had to wait . The restaurant was not busy at all . Meanwhile she sat everyone behind us on the line. My mother is 80 years old and the hostess ignored us ! When she finally wanted to give us a table 10 min later, it was the worst one in courtyard, there was still many tables available . She “let ”us move ! Then we waited forever to order and then for them to bring the order with no plate for me to eat out of .. I had to go to the hostess desk to ask for a plate . She was like we are busy right now ?! It was just such an unpleasant experience zero organisation in this restaurant or manners and the food was so bad that day . I have been about 4 times and always a bit chaotic but not like this ! And then they expect us to pay for service ?? What service ? Pity as I used to love it there. But you need better management and hostess.
   

   Sadelle's at Coconut GroveResponded on January 23, 2025

   Hi Anouchka, Thank you for sharing your experience with us on Opentable. We sincerely apologize for the service shortcomings you encountered during your visit. It's important to us that all our guests feel welcomed and well taken care of, especially someone with special needs like your mother. The situation you described is certainly not reflective of the level of service we strive to provide. We appreciate your feedback as it helps us identify areas for improvement, and we are actively working to enhance our guest experience. We hope you’ll consider giving us another chance in the future. We'd love the opportunity to provide you and your mother with the exceptional experience you once enjoyed. Warm regards, Janice Lopez General Manager
   

   Is this helpful?

7. M

   Mike

   New York City3 reviews

   4.0

   Dined on January 13, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   A member of the party is allergic to shellfish and was mistakenly served a salad with Shrimp. Also a server missed the table with a tower of salmon and accompaniments causing it to land on a member of the party’s lap. While they replaced the tower and salad, they did comp the salad from the bill. For a restaurant this caliber, this shouldn’t happen.
   

   Sadelle's at Coconut GroveResponded on January 23, 2025

   Hi Mike, Thank you for sharing your feedback with us on OpenTable. We truly regret the mishaps you experienced regarding the allergy and the service with the salmon tower. Your thoughts are invaluable in helping us improve, and we can assure you that we take them seriously. We hope to welcome you back in the future for a smoother experience and to show you the quality standards we strive for. Best regards, Janice Lopez General Manager
   

   Is this helpful?

8. K

   Kristin VIP

   San Francisco2 reviews

   4.0

   Dined on January 5, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food is delicious. Restaurant is full of energy. Tables are very close together, nearly on top of those near you. But if you are looking for a fun brunch spot this is your place. Get the caviar latke!
   

   Sadelle's at Coconut GroveResponded on February 7, 2025

   Hi Kristin, Thank you for your wonderful review! We’re delighted to hear that you enjoyed the food and the lively atmosphere. We appreciate your feedback about the table spacing and will consider it as we continue to enhance our guests' experience. We can’t wait to welcome you back for another fun brunch and hope you enjoy more of our delicious dishes! Best regards, Janice Lopez General Manager
   

   Is this helpful?

9. J

   James

   Philadelphia9 reviews

   4.0

   Dined on January 1, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Music was good but a bit LOUD for brunch. Great place though.
   

   Sadelle's at Coconut GroveResponded on February 7, 2025

   Hi James, Thank you for your feedback on your recent visit to Sadelle's Coconut Grove! We’re glad to hear you enjoyed the atmosphere and the music. We appreciate your note about the volume level during brunch, and we'll definitely take it into consideration for future visits. We hope to see you again soon! Sincerely, Janice Lopez General Manager
   

   Is this helpful?

10. DA

    DesireeA

    New York City4 reviews

    5.0

    Dined on December 31, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Me encanta para desayunar! Es un lugar tranquilo y la comida es muy buena.
    

    Sadelle's at Coconut GroveResponded on February 7, 2025

    Hi Desiree, Gracias por tu maravillosa reseña. Nos alegra saber que disfrutaste de tu desayuno y que encontraste nuestro lugar tranquilo y la comida deliciosa. Te esperamos de nuevo pronto para seguir ofreciéndote experiencias fabulosas. Saludos, Janice Lopez General Manager
    

    Is this helpful?