Sadelle's at Coconut Grove

Review summary

1. d

   doug

   VIP

   Baltimore

   77 reviews

   3.0

   77 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Not a good experience. Waited about 5 minutes at check in desk while the reception person chatted with a friend with a growing line behind us. Told to wait until table was ready (we were five minutes early and the place was half empty). Then shown to inside table despite reserving outside table. Forced to show reservation details before being seated outside. Brought waters, which had faint taste of coffee residue. Ordered a coffee and a tea. Brought two coffees. Then surprised when I asked for my tea. Meal order went to wrong table, we had to intervene to get our food. Eggs Benedict were room temperature, suggesting they were made in advance and just rewarmed. On the bright side, pancakes and latke were good. Expensive at $100 with tip for breakfast for two. The final straw is the pen they brought to sign the check was out of ink. There are so many better places to eat in coconut Grove, I would give Sadelle's a pass.
   

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2. W

   Wendy

   VIP

   New York City

   15 reviews

   1.0

   15 reviews

   Dined on January 22, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food was good, service atrocious. We had to ask for our drinks (black coffee and hot mint tea) multiple times. It took 45 minutes to get them. The manager was aware. The least she should have done is taken the drinks off our bill, which was $500 for 7 people. Maybe offer dessert on the house?  Instead, a server put a chocolate chip cookie on our table by mistake and charged us for it.  When spending that kind of money you expect better.
   

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3. A

   Anouchka

   London

   3 reviews

   2.0

   3 reviews

   Dined on January 13, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   We had a reservation with my mother, the hostess proceded to tell us that our table was being set up so we had to wait . The restaurant was not busy at all . Meanwhile she sat everyone behind us on the line. My mother is 80 years old and the hostess ignored us ! When she finally wanted to give us a table 10 min later, it was the worst one in courtyard, there was still many tables available . She “let ”us move ! Then we waited forever to order and then for them to bring the order with no plate for me to eat out of .. I had to go to the hostess desk to ask for a plate . She was like we are busy right now ?! It was just such an unpleasant experience zero organisation in this restaurant or manners and the food was so bad that day . I have been about 4 times and always a bit chaotic but not like this ! And then they expect us to pay for service ?? What service ? Pity as I used to love it there. But you need better management and hostess.
   

   Sadelle's at Coconut GroveResponded on January 23, 2025

   Hi Anouchka, Thank you for sharing your experience with us on Opentable. We sincerely apologize for the service shortcomings you encountered during your visit. It's important to us that all our guests feel welcomed and well taken care of, especially someone with special needs like your mother. The situation you described is certainly not reflective of the level of service we strive to provide. We appreciate your feedback as it helps us identify areas for improvement, and we are actively working to enhance our guest experience. We hope you’ll consider giving us another chance in the future. We'd love the opportunity to provide you and your mother with the exceptional experience you once enjoyed. Warm regards, Janice Lopez General Manager
   

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4. M

   Mike

   New York City

   3 reviews

   4.0

   3 reviews

   Dined on January 13, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   A member of the party is allergic to shellfish and was mistakenly served a salad with Shrimp. Also a server missed the table with a tower of salmon and accompaniments causing it to land on a member of the party’s lap. While they replaced the tower and salad, they did comp the salad from the bill. For a restaurant this caliber, this shouldn’t happen.
   

   Sadelle's at Coconut GroveResponded on January 23, 2025

   Hi Mike, Thank you for sharing your feedback with us on OpenTable. We truly regret the mishaps you experienced regarding the allergy and the service with the salmon tower. Your thoughts are invaluable in helping us improve, and we can assure you that we take them seriously. We hope to welcome you back in the future for a smoother experience and to show you the quality standards we strive for. Best regards, Janice Lopez General Manager
   

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5. K

   Kristin

   VIP

   San Francisco

   2 reviews

   4.0

   2 reviews

   Dined on January 5, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food is delicious. Restaurant is full of energy. Tables are very close together, nearly on top of those near you. But if you are looking for a fun brunch spot this is your place. Get the caviar latke!
   

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6. J

   James

   Philadelphia

   9 reviews

   4.0

   9 reviews

   Dined on January 1, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Music was good but a bit LOUD for brunch. Great place though.
   

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7. DA

   DesireeA

   New York City

   4 reviews

   5.0

   4 reviews

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me encanta para desayunar! Es un lugar tranquilo y la comida es muy buena.
   

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8. C

   Carlos

   San Francisco

   1 review

   5.0

   1 review

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food extraordinary but the service with DAVID was marvelous. Great experience as always
   

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9. K

   Ken

   VIP

   Chicago

   42 reviews

   5.0

   42 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Highly recommend for breakfast or lunch if you are in the Miami area! Excellent!!
   

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10. A

    Aude

    VIP

    San Francisco

    3 reviews

    5.0

    3 reviews

    Dined on December 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We love coming here. Food is consistently good and the service is impeccable.
    

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