RPM Italian - Las Vegas

Review summary

1. J

   Jeanine

   Las Vegas

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   This place's staff is a complete nightmare. There are far better options available on the strip. From the very start, the HOSTESS (a tanned woman with curly hair and highlights) was needlessly RUDE, UNHELPFUL, and TERRIBLE at managing/handling reservations (that's literally the core description of the job, btw). I'd made a reservation in advance, but when I got there and asked to be checked in, she claimed I hadn’t. I had to show her a screenshot of the confirmation to make her realize she was wrong. When we got there, 20 minutes early, I noticed four visibly empty and ready tables, and politely asked if we could be seated early. She flatly refused, insisting we wait until the exact MINUTE of our booking. We did. We waited outside, right in front of the restaurant. So, after waiting until the exact scheduled slot, I approached her again and politely asked if our table was ready, only to be met with an actually unhinged attitude. And told us we’d have to wait longer (those same tables still empty btw). After several more minutes, I asked her to be honest about the wait time. Her response? There were supposedly three more reservations ahead of us. Getting increasingly frustrated, I asked about the outdoor tables (still empty), and she finally, albeit with clear reluctance, agreed to seat us (Guess on which table? One of the same empty ones from 20 minutes prior!). Absolutely disgraceful behavior, composure and ethic on CHRISTMAS EVE, no less!! After battling to get seated, service was slow, though we eventually managed to enjoy the meal, which was alright. I saw the same type of hostile behavior from this hostess towards other guests. My experience could have been so much better if the hostess had demonstrated even a modicum of decency or competence. And to think that I had in mind bringing on a larger party this week... If you want to have an actual pleasant dining experience, not ruined by random hostility and stress, I'd suggest you AVOID this place. Pathetic.
   

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2. JO

   JOEROB35

   VIP

   Los Angeles

   53 reviews

   5.0

   53 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The very best part of our night was the the service at the bar from Kayla. She was warm friendly and made us feel special from the time we sat down. The food was amazing and the customer service was excellent all around .
   

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3. J

   James

   VIP

   Las Vegas

   28 reviews

   5.0

   28 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and food were exceptional! We will definitely dine here again!
   

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4. A

   Amy

   San Francisco

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Grand experience. 5 star service and menu. Vibe is great. Valet only $7! I'll be back.
   

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5. M

   Marcus

   Las Vegas

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We sat at the bar and had an amazing time. She was the only lady bartender. She was very knowledgeable, friendly and took care of all guests professionally. Food was great and came out quickly. My only criticism are the hostesses that seat you need to engage and smile more.
   

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6. G

   George

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Patrick was our server he was excellent and I highly recommend asking for him. We had the short rib meal and checked vesuvio.
   

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7. L

   Lisa

   New York City

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Outstanding staff. Incredibly attentive. Wine and dessert far exceeded expectations! Highly recommend. Great value, especially happy hour.
   

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8. J

   John

   New York City

   11 reviews

   5.0

   11 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful service, meal and anniversary celebration!
   

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9. M

   Mya-Rose

   Phoenix

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved this place, our server and everyone working the floor were so nice, even with it being close to closing they didn’t rush us. Only thing I wasn’t a fan of was the drinks/cocktails, they are definitely an acquired taste but it is things I've never tried before so I wouldn’t blame the restaurant, I should’ve asked what the drinks taste like to have an expectation.
   

   RPM Italian - Las VegasResponded 1 day ago

   Thank you Mya-Rose for coming in and taking the time to write the kind words, we do apricate it. Out of curiosity, what dinks do you like? Please let us know next time you would like to come out for dinner, I would like to make your next reso for you. Thank you again, Shawn
   

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10. J

    John

    Jacksonville

    1 review

    2.0

    1 review

    Dined 3 days ago

    1. Overall 2
    2. Food 2
    3. Service 5
    4. Ambience 1

    Restaurant was a club vibe, which doesn’t fit well for a steakhouse. I counted 6 employees standing around right next to our table for most of our time there. Steaks were good, but the crispy brussel Sprouts were so soggy. Only bright spot was our waitress who was outstanding.
    

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