Rosa Mexicano - Union Square

Review summary

1. L

   Lori

   New York City

   10 reviews

   vip
   4.0

   10 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Fun atmosphere. Food is good, nothing special. I feel like the food used to better. That being said, fun spot to meets friends, very affordable compared to other nyc restaurants. Drinks were very good.
   

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2. S

   Sara

   New York City

   16 reviews

   vip
   3.0

   16 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Guacamole is as good as ever. Love the warm chips. Other food was okay, with the exception of the soup - the salt level was insane. Staff alternated from super helpful to just not there. All in all, can be a reasonable place to eat. Just not exceptional.
   

   Rosa Mexicano - Union SquareResponded 1 day ago

   Dear Sara, Thank you for your feedback about your recent visit to Rosa Mexicano. We're glad to hear you enjoyed the guacamole and warm chips! However, we sincerely apologize for the saltiness of the soup and the inconsistency in staff attentiveness. Your comments are important to us as we continually work to enhance our guests' experiences. We appreciate your insights and hope you'll give us another chance to provide a more exceptional dining experience in the future. Try Mondays 5$ Margs ALL DAY!!! Sincerely, Shawn Mulholland General Manager Rosa Mexicano
   

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3. C

   Cicely

   Washington DC

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Had a horrible experience with a manager there who insisted on telling me there was nowhere to sit (with a reservation) except in the air of the door with a 2 year old. He’s full of theatrics in explanation like he was doing something helpful - “it’s better over here away from the crowds for a baby”, “I have a room full of ppl drinking tequila so it’s safer over here”, “I have kids too so I understand”, and “I’m literally on bended knee here- do you want me to buy you some food?” Never in my life have I had someone make such poor justifications while not answering the crux of the question- why, even with a reservation can I not wait for a table so my baby can not be in the draft of the door. It’s frigid outside and it’s flu and RSV season? His mentioning he has kids only added to the ignorance of the scenario. He also continued to mention “It’s Saturday night and I have a ton of people waiting for tables”. To which I responded- do they all have reservations and he said “not all”. So why in the hell would I care about people who have walked in to be seated? You’re prioritizing them over a reservation that you have not adequately seated? Only after I hammered on why we could not wait for a table did he fall silent and walk off to find something. He moved us to another table and we haven’t gotten an apology yet. I thanked him because I was raised appropriately. He met the thank you with silence. I didn’t need to thank you as you didn’t do me any favors. I did because I have class. This was common sense. Let me also point out that after being seated in the main dining room what do I see two tables over? Not just a baby, but a baby in an entire freaking stroller. Remember when he mentioned that it wasn’t good to have a baby in the dining room with all the tequila? Absurdity. My toddler walked to the table himself, yet there’s a whole stroller and a toddler at the same table I believe. Another manager named Sam spoke to us later and seemed nice but Shawn is horrible.
   

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4. R

   Reim

   Greater Boston

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   The food was phenomenal - service was unfortunately very poor. Ambiance is great & the meals were tasty.
   

   Rosa Mexicano - Union SquareResponded 6 days ago

   Dear Reim, Thank you for your feedback about your recent visit to Rosa Mexicano. We're thrilled to hear that you enjoyed the food and ambiance. However, we sincerely apologize for the service shortcomings you experienced. Your comments are invaluable, and we will address them with our team to ensure a more attentive experience in the future. We appreciate your support and hope to welcome you back for an improved experience soon. Sincerely, Shawn Mulholland General Manager The Rosa Mexicano Team
   

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5. K

   Kimberley

   Orange County

   1 review

   1.0

   1 review

   Dined on November 13, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Probably the worst service I have ever had. Server unfortunately probably wasn’t trained properly or just doesn’t like customer service. We went in for appetizers and drinks. The sever repeatedly stated “ you are only eating appetizers?” They weren’t not aware of their top shelf tequila. We decided to sit in the bar area for this reason. Our food came out well before our drinks and when one of our appetizers came out wrong we were questioned by our server why we sent it back. Went in for a few drinks and left only having one. Very sad experience. For the price.
   

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6. I

   Isaac

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Fantastic time at Rosa Mexicano. Tacos and margharitas were excellent. Special thanks to the manager who recognized us.
   

   Rosa Mexicano - Union SquareResponded on November 3, 2024

   iHola! We are so happy that you enjoyed your experience with us. Thank you for your review and see you again soon!
   

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7. J

   James

   New York City

   10 reviews

   vip
   3.0

   10 reviews

   Dined on November 1, 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   Margaritas on the rocks are so watered down and served in the smallest glasses. Won’t ever be ordering those again. And the cost…astronomical. Lesson learned.
   

   Rosa Mexicano - Union SquareResponded on November 9, 2024

   Dear James, Thank you for sharing your thoughts about your recent experience at Rosa Mexicano. I’m sorry to hear that the margaritas did not meet your expectations in terms of flavor and serving size. We strive to offer high-quality drinks, and your feedback is invaluable in helping us improve. Please know that we take your comments seriously and will address this with our team. We appreciate your visit and hope to provide you with a better experience in the future. Sincerely, Shawn Mulholland General Manager Rosa Mexicano
   

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8. Z

   Zarina

   New York City

   1 review

   5.0

   1 review

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I chose Rosa Mexicano for my birthday dinner and it was definitely the right choice — the staff was incredible, the food was amazing, and everyone had a great time. If you decide to have a group reservation here you’re in good hands!! Extremely welcoming atmosphere and attentive, kind staff members.
   

   Rosa Mexicano - Union SquareResponded on October 27, 2024

   iHola! Thank you for the 5 star review. We strive to deliver the best experience for you every time. We hope to see you again in the future!
   

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9. B

   Brandon

   New York City

   4 reviews

   4.0

   4 reviews

   Dined on October 26, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Wonderful space, great food, friendly staff service
   

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   Rosa Mexicano - Union SquareResponded on October 27, 2024

   Hi Brandon, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed the atmosphere, food, and friendly service at Rosa Mexicano. Your feedback is invaluable to us and inspires our team to keep delivering great experiences. We look forward to welcoming you back for another fantastic meal soon! Sincerely, Shawn Mulholland General Manager Rosa Mexicano
   

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10. K

    KATHERINE

    New York City

    3 reviews

    1.0

    3 reviews

    Dined on October 24, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Drinks were awful, waiter took forever to return to table to take our order. We scanned to pay and left before the waiter even noticed
    

    Rosa Mexicano - Union SquareResponded on October 26, 2024

    Dear KATHERINE, I sincerely apologize for the disappointing experience you had at Rosa Mexicano. It's unacceptable that your drinks were unsatisfactory and that you faced delays in service. Your feedback is invaluable, and we take it seriously as we strive to improve our customer service. I hope you'll consider giving us another chance to provide you with the quality experience we aim for. Thank you for your feedback. Sincerely, Rosa Mexicano Team
    

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