RoofTop at Exchange Place

Review summary

1. K

   Kash

   New York City

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   The service was very poor. There was only one waiter managing the entire floor, and the host at the desk was inexperienced and unprofessional.
   

   RoofTop at Exchange PlaceResponded today

   Dear Kash, Customer satisfaction is our highest priority so I regret that we weren't able to deliver a more positive dining experience. I apologize for any lapses in service you experienced. Your feedback is welcomed and we appreciate you taking the time to share your review with us. We hope to serve you again. Sincerely, Restaurant Management
   

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2. Z

   Zenya

   Singapore

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Every food that we ordered were good. Brooklyn beer was also nice. Our table was just located exit door, so the people frequently goes out and the winter cold air comes in at door open, which made my family feel some uncomfortableness.
   

   RoofTop at Exchange PlaceResponded today

   Dear Zenya, It’s wonderful to hear you had a quality experience with us. We are so glad that you chose to visit us and review your experience. It was a pleasure to host you, and we eagerly look forward to your return visit. Best, Restaurant Management
   

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3. I

   Isaac

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server was very nice and detail oriented(Adriana). The food was good, I had steak, my wife had blackened salmon(it’s okay not quite special for its price), the fries and burger was good. The cheesecake was good as well. However the sound system(speakee)was directly above our table and it was mad blasting, it competes with our conversation. The view was nice. However due to the christmas lights indoors, it reflects when your peak through the glass window.
   

   RoofTop at Exchange PlaceResponded 1 day ago

   Dear Isaac, Thank you for your feedback and for giving us some areas of improvement. We strive to be the best restaurant in the area, and our customers help us achieve that goal by sharing their thoughts about our establishment. I will surely be giving a shoutout to Adriana! Please find a reason to visit again soon. Best, Restaurant Management
   

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4. C

   Cathrine

   New York City

   8 reviews

   5.0

   8 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Fun brunch with Santa experience. Highlight was the hot cocoa station!
   

   RoofTop at Exchange PlaceResponded today

   Dear Cathrine, Thank you for joining us for our brunch with Santa. It is excellent to hear that you enjoyed your time with us and our hot cocoa! Come back and start your day with us again soon! Best, Restaurant Management
   

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5. A

   Ajsd

   VIP

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience, very nice ambiance and amazing customer service
   

   RoofTop at Exchange PlaceResponded 6 days ago

   Dear Ajsd, I'm very happy to hear you enjoyed your time with us and our incredible ambiance. Thank you for your kind words. Our staff prioritizes pleasant service for every patron. We would love to serve you again soon! Best, Restaurant Management
   

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6. DF

   DeniseF

   Las Vegas

   3 reviews

   5.0

   3 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 5

   I made reservations at the RoofTop restaurant for myself and my daughters. The views of the skyline were stunning, and the atmosphere was upbeat yet relaxing. We ordered a few small plates and drinks, and everything was delicious. The service was friendly and attentive, although it was a bit slow at times. Overall, I highly recommend The RoofTop. The views, food, and specialty drinks are all top-notch. We had a wonderful experience.
   

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   RoofTop at Exchange PlaceResponded 3 days ago

   Dear DeniseF, Thank you for the kind review! It is so nice to hear that you loved your time with us. I am so happy that our food, drinks, views, and service combined for an incredible experience. Your feedback means the world to us. Come back and see us again soon! Best, Restaurant Management
   

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7. M

   Mauro

   Washington DC

   2 reviews

   4.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   The view is amazing and the local is really nice,
   

   RoofTop at Exchange PlaceResponded 3 days ago

   Dear Mauro, I’m so happy to hear that you enjoyed your time with us. It’s encouraging to know you found our views beautiful and the location excellent. I look forward to sharing your review with the team, and we hope to serve you again soon! Best, Restaurant Management
   

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8. OT

   OpenTable Diner

   New York City

   2 reviews

   4.0

   2 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   They should get a DJ and do more upbeat music - we were all falling asleep
   

   RoofTop at Exchange PlaceResponded 7 days ago

   Dear Anonymous, Thank you for choosing us! Your comments are very beneficial to us. We hope to host you again soon for a top-notch visit! Best, Restaurant Management
   

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9. R

   Ramal

   New York City

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great. View was amazing. Staff was beyond polite. The Ambiance itself creates an inviting atmosphere
   

   RoofTop at Exchange PlaceResponded on December 9, 2024

   Dear Ramal, It’s wonderful to hear you had a quality experience with us. We are so glad that you chose to visit us and review your experience. It was a pleasure to host you, and we eagerly look forward to your return visit. Best, Restaurant Management
   

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10. n

    nathaliie

    New York City

    1 review

    3.0

    1 review

    Dined on December 7, 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 4

    La vue est exceptionnel, le Lieu aussi très jolie et bien décoré, manque un peu de professionnalisme pour la restauration, on nous a pas servie les Plats en même temps nous avons mangé en décalé, en entrée la Pâtes à pizza était trop cuite et ils n’oubliés un plats principal sur la table donc un de mes invités n’a pas mangé…et pas su nous encaisser l’addition correctement…du coup nous sommes partie sachant que nous étions des clients de l’hôtel…mauvaise expérience dommage…
    

    RoofTop at Exchange PlaceResponded on December 8, 2024

    Dear nathaliie, Thank you for your visit. We appreciate all your feedback, including recommendations for improvement, as it helps us to serve our customers better. We hope to welcome you back for a 5-star experience. Sincerely, Restaurant Management
    

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