Riverside Restaurant and Bar

Review summary

1. D

   David

   N. Ireland2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Portions and service were over and above,really enjoyed our meal
   

   Riverside Restaurant and BarResponded 2 days ago

   Thankyou for your lovely review. We look forward to welcoming you again soon . Steven Whillis
   

   Is this helpful?

2. A

   Annie16

   N. Ireland11 reviews

   2.0

   Dined on March 7, 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 1

   Very, very disappointing evening out. We arrived to a half-hearted acknowledgment, but were then pleasantly shown to our table. The friendly server who took our order was the only member of the restaurant staff with any semblance of hospitality. We had a Groupon voucher for 2-courses (pre-theatre menu) and a glass of wine each. After ordering we asked if we could exchange the two glasses of wine for a bottle and pay the difference. We were told that the manager point-blankly refused. Could he not do the simple sum? Bottle (£28) - 2 glasses @£8.50 = £11 No wonder he ignored us all evening. Food was mediocre. My prawn cocktail was good, my husband was dismayed by the tiny teaspoonful of goats cheese. For mains we both had the burger. The burger itself was passable, the chips were good, but a mound of raw onion? Yuk! We will certainly not be hurrying back.
   

   Riverside Restaurant and BarResponded 3 days ago

   Hi Annie , thank you for taking the time to review your recent visit with us . We feel that our Groupon deal is exceptional value for money .At just £39 2 people will receive a 2 course meal and complimentary glass of wine .Our current deal doesn't currently include the option to upgrade to a bottle of wine this man be something we will look into in future . I'm sorry you where disappointed with other aspects of your meal you feedback is noted . Kind regards Steven Whillis Food and Beverage Manager
   

   Is this helpful?

3. P

   Paul

   N. Ireland1 review

   4.0

   Dined on March 4, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had a good time at the restaurant, the staff was very friendly and welcoming. The food was ok , only a little bit disappointed with my lemon cheesecake but definitely I will come back.
   

   • 

   Riverside Restaurant and BarResponded on March 7, 2025

   Hi Paul , thanks for your comments about our staff .I'm sorry you where disappointed with your cheesecake we usually receive great feedback about this menu item. We hope to welcome you again soon . Steven Whillis Food and Beverage Manager
   

   Is this helpful?

4. GE

   GarethE

   N. Ireland6 reviews

   3.0

   Dined on February 26, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was ok, no complaints from our group on that. However service was very slow considering there wasn’t that many in the restaurant.
   

   Riverside Restaurant and BarResponded on March 4, 2025

   Hi Gareth , Thank you for your review . I’m glad you enjoyed certain aspects of your visit . I apologise for the slow service on this occasion which is not the usual feedback we receive . We hope you will give us another go in the future . Kind regards Steven Whillis Food and Beverage Manager
   

   Is this helpful?

5. D

   David

   N. Ireland5 reviews

   4.0

   Dined on February 23, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice setting, service good & food lovely. Maybe nicer at day time regards the view.
   

   Riverside Restaurant and BarResponded on March 4, 2025

   David , thank you for your lovely review . We hope to see you again during daylight hours very soon ! Steven whillis Food and Beverage Manager
   

   Is this helpful?

6. L

   Lyn

   Yorkshire2 reviews

   5.0

   Dined on February 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely hotel, accommodating and friendly staff,very tasty food and good portions. We had a Groupion offer and it was excellent.
   

   Riverside Restaurant and BarResponded on March 4, 2025

   Hi Lyn , I’m so glad to hear that you found our staff friendly and accommodating . We hope to welcome you again soon. Steven whillis Food and Beverage manager
   

   Is this helpful?

7. R

   Rhonda

   Dublin1 review

   3.0

   Dined on February 17, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Service very slow we waited 45 mins for our bread starter. I had to ask for it otherwise it may have been longer. We had a show to go to and had to eat our food very quickly to make it on time. Food was good and would have loved to have taken our time eating it. Restaurant is nice and tables nicely placed so it doesn't feel crowded. Staff were friendly and helpful
   

   Riverside Restaurant and BarResponded on March 4, 2025

   Hi Rhonda , I’m sorry about the slow service you experienced on this occasion but I am glad you enjoyed your food . We hope to see you again soon. Kind regards Steven Whillis Food and Beverage Manager
   

   Is this helpful?

8. M

   Marie

   N. Ireland1 review

   4.0

   Dined on February 17, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   We used a Groupon and it was great value, the food was lovely but the staff fabulous - I'm only sorry I didn't take note of their names 🫣
   

   Riverside Restaurant and BarResponded on March 4, 2025

   Marie , Thank you for your excellent review . I have shared your feedback with our team who will be most delighted! Kind regards Steven Whillis Food Food and Beverage Manager
   

   Is this helpful?

9. C

   Christine

   N. Ireland1 review

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely fantastic night the food was amazing and the service and low key music in the background was brilliant. I would definitely recommend to anyone thinking of booking to do it ASAP A big thankyou to everyone involved in making our night great.A*******
   

   Riverside Restaurant and BarResponded on March 4, 2025

   Christine your review fills us with happiness . We hope to see you again very soon . Kind regards Steven Whillis Food Food Food and Beverage Manager
   

   Is this helpful?

10. f

    frankie

    N. Ireland1 review

    5.0

    Dined on February 11, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Really nice restaurant, nice decor, nice and quiet, staff attentive. We asked for a baby seat and they had it ready for us arriving. Food was perfect and timed well between courses, as soon as we finished starter main arrived 2 minutes later, draft beer was nice.
    

    Riverside Restaurant and BarResponded on March 4, 2025

    Frankie thank you for your excellent review . I am so glad you had a nice time and we hope to see you again soon . Steven Whillis Food and Beverage Manager
    

    Is this helpful?