Ristorante LUCCA & Piano Lounge

Review summary

1. AA

   AdijatA

   New York City

   5 reviews

   5.0

   5 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience and the food is exceptional.
   

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2. A

   Aaron

   New York City

   5 reviews

   vip
   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a fabulous dining experience. The staff were extremely friendly and responsive. The ambiance was great, especially for a special occasion.
   

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3. M

   Mandy

   Philadelphia

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Service was bizarre. Food was extremely underwhelming in taste for the show they put on in preparation and serving.
   

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4. D

   David

   Philadelphia

   13 reviews

   vip
   5.0

   13 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Party of 9 for the Sunday Gravy Dinner. It was tremendous. Food and service was awesome. Will definitely return for this Sunday dinner.
   

   Ristorante LUCCA & Piano LoungeResponded 6 days ago

   Thank you very much David, you are becoming one of our favorites, and we really enjoy when you visit us at Ristorante Lucca !
   

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5. D

   Derek

   New York City

   6 reviews

   vip
   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The pictures available don’t do this restaurant justice! Beautiful, clean, and very spacious. We didn’t feel like we were sitting on top of anyone. Live entertainment in all areas of the restaurant, violinist and pianist. The atmosphere was wonderful and romantic and the service was impeccable. Our first round of drinks took a little long so unprompted the server brought us a second round on the house. The table-side Caesar was amazing ad was all of our food! Highly recommend!
   

   Ristorante LUCCA & Piano LoungeResponded 6 days ago

   Good morning Derek, we really appreciate you taking the time to leave a review for us. From all of us at Ristorante Lucca, thank you ! William Burris, Managing Partner
   

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6. L

   Linda

   Philadelphia

   5 reviews

   vip
   1.0

   5 reviews

   Dined on November 16, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   We dine out all over the US and love to explore. The atmosphere is as promised. However, service was terrible. Our server was unhappy and annoyed. We waited 20 mins for water and drinks and 1 hour and 15 for dinner on 11/16/24. Our food was awful. Our drinks and water sat empty. Lobster ravioli was over cooked;likely sat under a warmer. Bronzino was bland. Our server also kept leaving a large empty serving cart up against our table - odd! A manager never once checked in or understood what was happening to ours + 3 other tables. We also observed the staff being unprofessional to each other and especially upon departure when we observed a man being rude to a customer on the phone and also to his staff. In addition, no one acknowledged us at the front desk or asked how our meal was. However, the ladies room attendant was very pleasant and polite - the highlight of the visit. We both are very layed back and found mostly humor in the experience that we paid $$$ for a pretty darn bad experience. I suspect I’ll receive a brash and unapologetic response from the restaurant, which would align with what we observed during our first and last visit.
   

   Ristorante LUCCA & Piano LoungeResponded 6 days ago

   Linda, You suspect wrong. Our goal is to do a great job so you would want to come back over and over again. I'm very sorry this did not work for you. I will have a conversation with your waiter...I assume is was Roberto, and will get back to you Tuesday. William Burris, Managing Partner, Ristorante Lucca.
   

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7. OT

   OpenTable Diner

   Baltimore

   1 review

   5.0

   1 review

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was fantastic, from the bar to the table, our server Salvatore was excellent , the ambiance was everything. Evening well spent, the music was beautiful. Will definitely be going back
   

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8. C

   Cory

   New York City

   1 review

   5.0

   1 review

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and staff. Exceptional experience and night.
   

   Ristorante LUCCA & Piano LoungeResponded 6 days ago

   Good morning Cory, we really appreciate you taking the time to leave a review for us. From all of us at Ristorante Lucca, thank you ! William Burris, Managing Partner
   

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9. OT

   OpenTable Diner

   Philadelphia

   1 review

   5.0

   1 review

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Impeccable food and service! Will definitely be returning!
   

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   Ristorante LUCCA & Piano LoungeResponded 6 days ago

   Thank you whoever you are, we really appreciate you taking the time to leave a review for us. William Burris, Managing Partner, Ristorante Lucca
   

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10. E

    Emily

    Philadelphia

    1 review

    vip
    5.0

    1 review

    Dined on November 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing dinner and atmosphere. The service was amazing and so was the food
    

    Ristorante LUCCA & Piano LoungeResponded on November 16, 2024

    Good morning Emily, we really appreciate you taking the time to leave a review for us. From all of us at Ristorante Lucca, thank you ! William Burris, Managing Partner
    

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