Restaurante Casa Emilio

Review summary

1. N

   Nancy VIP

   San Francisco99 reviews

   3.0

   Dined on February 26, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Nice neighborhood place. People were having fun enjoying the live music. Food was simple but good
   

   Is this helpful?

2. I

   ISABEL

   Caribbean1 review

   5.0

   Dined on February 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Superó todas nuestras espectativas, 100% recomendado.
   

   Is this helpful?

3. I

   Ivonne

   Caribbean1 review

   5.0

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Una experiencia muy especial. La dueña/chef visita las mesas y pregunta por todo. La comida espectacular.
   

   Is this helpful?

4. B

   Bambi

   Caribbean6 reviews

   5.0

   Dined on January 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The music, the food and the service, create an ambiance of "family" among those who gather. "Everyone knows everyone."
   

   Restaurante Casa EmilioResponded on January 28, 2025

   Hello! Seeing your 5-star review means so much to us! Since 1993, we’ve operated with dedication, passion, and love for everyone who walks through our doors. This is what motivates us to wake up every morning and continue adapting our recipes and service to meet the tastes of our customers. It will be a pleasure to see you again. Don’t forget to say hello the next time you visit us. We look forward to welcoming you back to Casa Emilio! – Luz Iris & Emilio, Owners
   

   Is this helpful?

5. L

   Lizbeth

   San Francisco3 reviews

   2.0

   Dined on December 27, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Mira si son descarados que tienen la desfachatez de negar el mal servicio y el mal rato que nos hicieron pasar en la respuesta posterior! Que falta de honradez!!! Hasta la mesera nos dio la razon cuando pagamos. Voy a recomendar que hay mejores restaurantes en esa area y no botar el dinero en ese lugar. Fue una pena llevar a mi madre para pasar un mal rato. This was a terrible experience. I would not recommend it. They brought us the wrong appetizers, at the end tried to charge us for it. They were out a lot of food, so they served us incomplete meals. We ordered chistorras, which should come with bread. No bread, no explanation! Just “we are out.” They were so oily too! Yuk! My mom ordered mashed potatoes, they were out, but never asked her if she wanted something different. They just brought her a really gross potato salad. It was so bad!!! A glass of water was spilled at our table, we told the waiter, he kept walking, unfazed. We had to use most of the napkins. Later, after i cleaned most of it, i had to ask a different waitress to get me napkins. We got some paper napkins to clean. I asked if i could get a cloth napkin 4 TIMES!!! They never brought one. My son ordered 2 appetizers as his entree, they were served as appetizers to the table, even after he explained this was to be his entree. A salad that was mostly lettuce was served to my mother, no dressing. This is NOT a good place if you are not a regular. They don’t really care. There are far better places with better food. BTW, food was SO SALTY!!! The only flavor. Awful, awful, awful.
   

   Restaurante Casa EmilioResponded on January 28, 2025

   Dear Liz, we’re sorry to hear your experience didn’t meet your expectations. However, we’d like to clarify a few points in your review. We never serve incomplete meals without explanation, and we strive for clear communication with customers about substitutions. Our team is trained to promptly handle any issues, including spills. As for the food, we ensure balanced flavors. We’ve also noticed several reviews with false information that hurt our reputation. These claims don’t reflect the standards we maintain at Casa Emilio, where we prioritize creating a welcoming atmosphere for all. - Casa Emilio Team
   

   Is this helpful?

6. B

   Bambi

   Caribbean6 reviews

   5.0

   Dined on December 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Casa Emilio is all about extended "family". The music is superb and the food is very good. The hosts will make you feel truly at home.
   

   Restaurante Casa EmilioResponded on January 28, 2025

   Hello Bambi. Seeing your 5-star rating means a lot to us. We have been operating since 1993 with great effort, passion, and care for everyone who walks through our doors. We are truly grateful to read that you enjoyed our food, atmosphere, and service. This is what motivates us to get up every morning and continue adapting our service and recipes to the taste of our customers. It will be a pleasure to see you again. We look forward to seeing you at Casa Emilio!
   

   Is this helpful?

7. OT

   OpenTable Diner

   Caribbean1 review

   4.0

   Dined on December 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Appetizers were ok, entree really good and the recommended desert Tarta de arroz con dulce I didn’t like
   

   Is this helpful?

8. A

   Angel

   Caribbean2 reviews

   5.0

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. Is like eating in your house
   

   Restaurante Casa EmilioResponded on January 28, 2025

   Hello Bambi. Seeing your 5-star rating means a lot to us. We have been operating since 1993 with great effort, passion, and care for everyone who walks through our doors. We are truly grateful to read that you enjoyed our food, atmosphere, and service. This is what motivates us to get up every morning and continue adapting our service and recipes to the taste of our customers. It will be a pleasure to see you again. We look forward to seeing you at Casa Emilio!
   

   Is this helpful?

9. N

   Natasha

   Caribbean4 reviews

   5.0

   Dined on October 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicioso el almuerzo, excelente servicio y ambiente alegre. Nos atendieron muy rápido y la sangría blanca estaba muy rica.
   

   • 
   • 
   • 
   • 
   • 

   Is this helpful?

10. OT

    OpenTable Diner VIP

    Vancouver8 reviews

    2.0

    Dined on July 19, 2024

    1. Overall 2
    2. Food 4
    3. Service 4
    4. Ambience 2

    I had booked ‘El Chotis' private room for our party of 12 people for our business meeting, as suggested by the host. However, upon arrival, we found the room occupied by locals and the host was giving flimsy excuses for its unavailability. It was clear that our reservation was intentionally disregarded due to the acquaintanceship between the locals and the restaurant staff. We were then seated in the noisy main dining area, disrupting our presentation. It was definitely not the experience we had anticipated. The food and service were decent, but the mishap with the private room greatly affected our meeting.
    

    Is this helpful?