Refinery Jax Beach

Review summary

1. C

   Cindy

   Orlando

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Blake was extremely knowledgeable and suggested a few items. We were a party of 4, and each had a different entree. Cashew salmon, chicken gnocchi, tuna, and pork chop. Every entree looked fantastic and tasted even better.
   

   Refinery Jax BeachResponded 1 day ago

   Cindy, so happy you enjoyed your dinner! Thank you for your kind words! Hope to see you again soon!
   

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2. C

   Catherine

   Portland

   23 reviews

   vip
   5.0

   23 reviews

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was unbelievable. Adult beverages were very tasty. Highly recommend the s’mores martini. Dessert was outstanding. Crème brûlée was out of this world. Service was impeccable and we were party of eight. If I could give a higher rating, I would give ten.
   

   Refinery Jax BeachResponded 1 day ago

   Thank you so much for your amazing review! So happy you tried new items on our cocktail list and also our new desserts! We try really hard to make sure our guests enjoy their dinner and your review means a lot to us! Hope to see you soon for another great evening!
   

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3. P

   Paul

   Atlanta Metro

   8 reviews

   vip
   5.0

   8 reviews

   Dined on November 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   excellent restaurant - food and service was top notch
   

   Refinery Jax BeachResponded 1 day ago

   Thank you for your amazing review!
   

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4. A

   Angie

   Washington DC

   3 reviews

   vip
   2.0

   3 reviews

   Dined on November 1, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   Wanted it to be better than it was as we were really excited to be outside and on the beach, however disappointed in our overall experience. Definitely has potential to be good just isn’t. Menu was odd for a beachfront restaurant. Food mediocre. Allowed dogs (barked some of our time). Staff was fine. Nothing special about the experience and would not go back.
   

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5. G

   Greg

   Milwaukee

   6 reviews

   5.0

   6 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   If you don't go, you're missing a gem. Excellent food and attention to detail.
   

   Refinery Jax BeachResponded on October 26, 2024

   Thank you so much for such a great feedback! Hope to see you soon for another great evening with us!
   

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6. M

   Maggie

   Washington DC

   17 reviews

   3.0

   17 reviews

   Dined on October 26, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   We checked the menu online and were disappointed that the menu had changed and was more limited. We had to adjust our selections. The food was fine but not at the level of pricing. Far too expensive. There were also elements that did not speak of fine dining. The chairs are very low so some of the view is wasted. In the standard table setting you were given a butter knife instead of a dinner knife with serration. Things like the wine list and menu tablets came with fingerprints on them. Refinery has some miles to go before you can categorize it as fine dining.
   

   Refinery Jax BeachResponded on October 26, 2024

   Maggie, so sorry to hear about your experience with us! Thank you for sharing your thoughts with us, it will help us a lot to improve. We did just change our menu and because of the storm did not roll it as planned. However, we can assure you that our pricing is in line with the quality of ingredients we use, and we prepare everything in house. We do offer numerous casual inexpensive items at our downstairs bar, lounge and outdoor seating. Thank you again for your valuable insights, and we hope you’ll consider visiting us again in the future.
   

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7. OT

   OpenTable Diner

   Jacksonville

   1 review

   5.0

   1 review

   Dined on October 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome service. Beautiful view! Great food! Amazing experience!
   

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   Refinery Jax BeachResponded on October 25, 2024

   Thank you for the awesome review!
   

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8. K

   Kevin

   Jacksonville

   5 reviews

   2.0

   5 reviews

   Dined on October 21, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   They corrected everything and were very nice but major issues with execution, freshness and flavor. (Undercooked rice, over salted, menu descriptions didn’t match actual dish) just not on par with a fine dining experience we expected.
   

   Refinery Jax BeachResponded on October 25, 2024

   Thank you for sharing your feedback with us. We’re glad to hear our team could address your concerns, but we’re truly sorry that the execution, and flavor did not meet your expectations. We have just introduced our new menu and still modifying items based on the feedback to make sure every entree is exceptional and reflects the high standards we aim for. Your experience is important to us, and we’ll be addressing these issues with our kitchen team. We appreciate your insights and hope to have another opportunity to provide you with a dining experience that exceeds expectations.
   

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9. K

   Karl

   Tampa

   5 reviews

   5.0

   5 reviews

   Dined on October 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice Friday evening dinner on Jax Beach. Had a reservation and was seated promptly upon arrival. Waiter was quick to greet, welcome us, take drink orders, and suggest options. Had the Wild Mushroom Bruschetta appetizer which was amazing. Entrees of Short Rib for myself, my wife the Surf and Turf. Both were cooked perfectly, with great taste. Desert of Key Lime cake was an excellent end to a wonderful evening. Highly recommended.
   

   Refinery Jax BeachResponded on October 25, 2024

   Thank you so much for your wonderful review! We're delighted you enjoyed your Friday evening with us and that everything from the Wild Mushroom Bruschetta to the perfectly cooked entrees and Key Lime cake made for a memorable experience. It’s great to hear our team made you feel welcome and provided attentive service throughout your meal. We appreciate your recommendation and can’t wait to welcome you back to Jax Beach for another lovely evening!
   

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10. D

    Dina

    Nashville

    1 review

    vip
    1.0

    1 review

    Dined on October 14, 2024

    1. Overall 1
    2. Food 1
    3. Service 5
    4. Ambience 5

    Hostess was rude and made us feel unwelcome, as if we were an imposition for having a reservation close to closing time. Food was mediocre, and pasta was way overspiced though we asked for no cayenne.
    

    Refinery Jax BeachResponded on October 25, 2024

    Thank you for your feedback. We’re truly sorry to hear about your experience with the service and the meal. Making every guest feel welcome is a priority for us, and we regret that this wasn’t the case during your visit. Additionally, your preferences for the food should have been respected, and we apologize for the oversight. We'll be addressing these concerns with our team to ensure a better experience moving forward. Thank you for bringing this to our attention, and we hope you’ll consider giving us another chance in the future.
    

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