Prime 54

Review summary

1. R

   Rick VIP

   Washington DC6 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Server was great… but the kitchen was VERY VERY slow. Steaks were pretty mediocre to be honest
   

   Is this helpful?

2. R

   Riccardo VIP

   Greater Boston2 reviews

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   We don’t mind spending $1200 on dinner for four, but at the least you should be made to feel welcome. We were kept waiting thirty minutes past our reservation time, the staff rushed us and never took the time to listen to our full orders, and the chateaubriand for two was four “toast-thin” slices of cooked filet: no reduction, no veal Demi-glaze….it was in no way a true dish. Wine service was disappointing, management was poor. We canceled our other restaurant reservations in the Fontainebleau, not willing to patronize anymore of their establishments when we are made to feel like we are inanimate objects.
   

   Prime 54Responded 4 days ago

   Dear Riccardo, Thank you for taking the time to share your experience. We sincerely regret to hear that your visit did not meet expectations, particularly regarding the service and the quality of your meal. It is disappointing to learn that you did not feel welcomed and that your reservation delay, rushed service, and wine experience detracted from your evening. This is not the level of hospitality we strive to provide, and we apologize for any frustration this caused. Your feedback will be shared with our team to ensure these concerns are properly addressed. We truly appreciate your perspective and regret that we did not have the opportunity to provide you with the experience you deserved. Sincerely, Guest Experience Team Fontainebleau Miami Beach
   

   Is this helpful?

3. OT

   OpenTable Diner VIP

   Miami1 review

   4.0

   Dined on March 2, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Very very noisy environment, very hard to have a conversation, average room, excellent service from our waiter!
   

   Prime 54Responded 7 days ago

   Thank you for your feedback. We’re glad to hear that you enjoyed the service from our waiter. However, we apologize for the noise levels in the environment and understand how that can impact your dining experience. We will take your comments into consideration as we work on improving the overall atmosphere. We hope to welcome you back soon for a more enjoyable experience. Best regards, Andy Guest Experience Team Fontainebleau Miami Beach
   

   Is this helpful?

4. OT

   OpenTable Diner

   Tampa3 reviews

   4.0

   Dined on March 2, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Servers were good. Food was good. Pricey for atmosphere and noice
   

   Prime 54Responded 3 days ago

   Thank you for your feedback! We’re glad to hear you enjoyed the service and food. We appreciate your thoughts on the pricing and atmosphere and will take your comments into consideration to improve our guests' experience. We hope to welcome you back soon for another visit! Best regards, Jane Guest experience team
   

   Is this helpful?

5. D

   Dan VIP

   Las Vegas7 reviews

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   Completely botched our meal. Took off a salad. Yay. How about take the whole bill off the table? Oh yeah. Still got that “guaranteed” 20% tip. What a joke.
   

   Prime 54Responded 7 days ago

   Dear Dan, We sincerely apologize for not meeting your expectations during your visit. It’s clear we fell short in providing the level of service you deserve, and we regret the issues with your meal. We appreciate your feedback and will use it to improve our processes. We’d love the opportunity to make things right and hope you’ll consider giving us another chance in the future. Best regards, Andy Guest Experience Team Fontainebleau Miami Beach
   

   Is this helpful?

6. c

   celvel

   Las Vegas7 reviews

   4.0

   Dined on March 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Service was ok but we waited so long. I felt the staff was left with too many tables. The assistant to the main server was rude and unprofessional. Wasn’t personable and wouldn’t give eye contact when we asked for something as directed by server. Food was ok and the best part was the potatoe bread they make. Filet was flavored well and cooked as requested. Our experience would have been better hence the service part.
   

   Prime 54Responded 7 days ago

   Dear Celvel, Thank you for your feedback. We’re pleased you enjoyed the filet and potato bread, but we apologize for the delays and the service issues you encountered. Your comments about the staff's professionalism will be addressed, and we will work to improve. We hope to welcome you back for a better experience. Best regards, Andy Guest Experience Team Fontainebleau Miami Beach
   

   Is this helpful?

7. M

   Michele

   Orlando6 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely amazing experience for our anniversary dinner. Valentina was such a wonderful server we really enjoyed her. Steak, oysters, spinach and drinks all perfect. This place is a must when in Miami!!
   

   Prime 54Responded on February 27, 2025

   Dear Michele, Thank you for celebrating your anniversary with us! We are delighted to hear that you had such an amazing experience. Your kind words will be shared with her and the rest of our team. We appreciate your support and look forward to welcoming you back on your next visit to Miami! Best regards, Emma Guest Experience Team Fontainebleau, Miami Beach, FL
   

   Is this helpful?

8. J

   James

   Philadelphia67 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great. High prices but nice meal and great service
   

   Prime 54Responded on February 27, 2025

   Dear James, Thank you for your kind review. We are pleased to hear that you had a great dining experience and that our service met your expectations. We appreciate your feedback and look forward to welcoming you back for another wonderful meal. Best regards, Emma Guest Experience Team Fontainebleau, Miami Beach, FL
   

   Is this helpful?

9. K

   Kristina

   New York City19 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and good food. Janine was exceptionally knowledgeable and prompt. Good win. The front desk as we arrived to eat gave us attitude when we asked for a kids menu for our 11 year old who is tall.
   

   Prime 54Responded on February 27, 2025

   Dear Kristina, Thank you for your wonderful review. We are pleased to hear that you enjoyed both the service and the food, and we will be sure to pass along your kind words to Janine. However, we regret to hear about your experience upon arrival. Providing a warm and accommodating welcome to all our guests is very important to us, and we appreciate your feedback as we continuously work to improve our service standards. We hope to have the pleasure of welcoming you back soon. Best regards, Emma Guest Experience Team Fontainebleau, Miami Beach, FL
   

   Is this helpful?

10. L

    Lee VIP

    Chicago29 reviews

    4.0

    Dined on February 21, 2025

    1. Overall 4
    2. Food 5
    3. Service 2
    4. Ambience 3

    Food was great but service was very slow. It took 55 minutes to get our appetizer. Over 30 minutes for our drinks. Arrived early and made us wait 20 minutes despite many open tables. I’m guessing it was flow control? They clearly need more staff — bar, service & kitchen.
    

    Is this helpful?